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BBB Accredited Business since
Phone: (970) 686-2191 Fax: (970) 686-0226 201 N 7th St, Windsor, CO 80550
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A BBB Accredited Business since
BBB has determined that Lee's Hardwood Floors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lee's Hardwood Floors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Terry Ferris, Owner Mr. Del Ferris Ms. Lylah Ferris, Office Manager
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201 N 7th St
Windsor, CO 80550 (970) 686-2191 Directions
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Complaint Trends - Last 3 Years
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|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Lee's Hardwood returned for a second ****** treatment of our main-floor hardwood. The two workers poured the remaining ****** down our laundry room sink. There is ****** material that has hardened on the surrounding linoleum of the sink and there is dried ****** down the side of the sink into the drain. It has dried as a thick, clear coating that cannot be removed by our home methods.
Desired Settlement: Lee's hardwood service initially was unacceptable. Second service remedied debris/puddling/bubbling issues. Workers left ****** on home services without any effort to clean up. Homeowners consider it vandalism and gross negligence of homeowner's property.
Business Response: We re-coated/******* the hardwood flooring on June 30, 2014 per our contract agreement with Mrs. *****. She called us back due to debris in the finish and bubbling that would be caused by a contaminant that was on the flooring prior to us re-coating (which we do not warranty per our contract agreement). We re-coated again on July 1, 2014 to take care of any issues. Mrs. ***** called that afternoon because she was still not happy with the coating and wanted someone at her house immediately. Unfortunately, we did not have anyone available to look at her floor until Wednesday the 2nd and she said she was leaving town so *** (one of the owner's) told her to please call us as soon as she gets back into town so we can get this resolved. We still have not heard from her. This is also the first time that we have been told about the materials being poured down the sink and things getting ruined. Mrs. ***** did not disclose this information to us until now. We would appreciate a chance to fix any issues before a complaint is filed.
We were never informed of damages to the sink or surrounding flooring until we got a notice from BBB. Not to sure what LIES Mrs. ***** is talking about that is pertaining to ***. She's never discussed this situation with him. We should have been informed of any damages done so that we can have a chance to get it fixed and we can address this situation with our employees instead of demanding the full payment back and not allowing us to have our plumber come in and give us a cost for the repairs. This is not vandalism/negligence. The finish is water based and cleans up with water. We need to get the chance to look at the damages and send our plumber out before we will settle for anything.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: Contracted with Lee's Hardwood Flooring, also known as ********* ****** ******, to refinish floor and stabilize 13 step stair case. My husband and I expressed our concern about the instability of the stair case to the owner, Mr. *** ****** and asked what could be done to correct it. Mr.****** told us it would be no problem, it could be stabilized by replacing our old newel post with a much larger one. I asked if this alone would correct the "wobbly stair case" and he, in no uncertain terms, replied, "I guarantee if it doesn't, you can have it for free!"Upon completion of the work, however, the new and larger newel post DID NOT correct the instability of the stair case. It's as wobbly as before. The stain on it also did not match the rest of the stair case so we had Mr. ****** come back to look at that and I also addressed the issue with the staircase. Mr. ****** was defensive about both of our concerns, raising his voice to emphasize it. I, in turn raised my voice and he got even more upset and yelled even louder--very unprofessional. I felt threatened in my own home. And he denied ever telling me he was to do more than to replace the newel post. We replaced the old one for the new one because we were told it would stabilize the stair case. It did not. I told Mr. ****** about his guarantee and that we DID NOT want it for free--we just wanted the staircase stabilized! He said he would do it if we paid him,that his agreement was only to replace the post!! My husband and I have lived in this community for over 60 years and have never dealt with a more unethical and unprofessional business man as Mr. ******. Lee's Flooring did our original flooring when we first purchased our home 20yrs ago and we also had it refinished by them approx. 10yrs ago. We had no problems with them then. My husband has severe arthritis in his knees and uses the railing for support. We contracted, in good faith, for Lee's Hardwood Flooring,(********* ****** ******) as professionals, to correct the problem and it was not. Product_Or_Service: 5/202013
Desired Settlement: DesiredSettlementID: Other (requires explanation) We no longer wish to do business with Lee's Hardwood, ********* ****** ******. But our railing needs to be stabilized. Since Lee's wasn't able to correct it, we want to contract with another company who can do it and have Lee's Hardware pay for the cost of the repairs. We hired a professional to tell us how to correct a problem and what was necessary to correct it. They told us they could do it but failed to do so.
Please change the name of the business to Lee's Hardwood Flooring, Inc.. This is the company that contracted with the ********** to do the work. The owner that was actually at the house was ****** ******. *** has never been there. We only discussed stabalizing a newel post at the bottom of the staircase and re-finish the existing flooring therefore we are not willing to pay someone else to go in and perform addtional work that we did not contract to do in the first place. Our estimate that was sent out and our contract only included fixing a newel post per ****** and Mr. ********** conversation. The MRS was not there. We can definately go in and fix the rest of the handrail but we request that the MRS is not there due to yelling and obsenities that the owner had received. We do not want to put our employees in the same kind of situation. There will be an additional charge for this because we never bid to do this originally. I have also included a statement from ****** ****** and 2 employees that worked with the **********.
We responed to the first complaint on August 2, 2013 so I don't understand why the ********** did not review our response until August 20, 2013. We were never informed of a second complaint.
We are not willing to refund 10% of the entire job. The majority of the cost had to do with the hardwood flooring being refinished which is not the concern. As per our estimate dated May 14, 2013 the cost of the Newel is $280.00. This is the amount that we would be willing to refund 10% on which would be $28.00. We were asked to replace the newel post and that's what we did. We did not contract to do anything with the handrail upstairs. If we had bid to "stabalize" the handrail we would have done so. I have attached a copy of the estimate to show the cost. When ****** ****** did the estimate on May 10, 2013 at 2:00pm he met with ***** ******** not Lorraine ********. ***** never pointed out a wobbly handrail. He just requested to have the newel post replaced.
FYI...The NWFMA (National Wood Flooring Manufacturors Association) pertains to a guarantee of hardwood flooring being installed correctly.
Thanks for your time.
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