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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Complete Homes and Land LLC include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Complete Homes and Land LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Reece Hopkin, Co-Owner Mr. Cody Bliss, Co-Owner
Handyman Services Door Installers Kitchen Remodeling Kitchen and Bath Designers Construction Companies Carpenters Basement - Contractors Basement - Finishing Home Improvements Home Addition Builders Patio & Deck Builders Patio, Porch & Deck Enclosures Remodelers Basement - Remodeling Bathroom Remodeling
Service AreaLarimer, Weld, and Laramie counties including Fort Collins, Loveland, Timnath, Wellington, Severance, Carr, Nunn, Eaton, Ault, Greeley, Evans, LaSalle, Gilcrest, Gill, Cheyenne, Laramie, Sterling, Fort Morgan, Longmont, Firestone, Frederick, Milliken, Johnstown, Estes Park, and Berthoud.
Products & Services
Evergreen, Timbertech, Florida Tile, Bruce flooring
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (970) 302-0538(Phone)
Additional Email Addresses
- - eQuote
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: IN MID SUMMER THIS PAST YEAR I HAD CONTRACTED MR **** ***** THE CO OWNER OF THE COMPANY TO FINISH MY BASEMENT. HE HAD COMPLETED MY NEIGHBORS PROJECT AND SEEMED TO BE A GOOD CONTRACTOR OR SO I THOUGHT. AFTER GIVING MR ***** THE JOB AND A $5,000 CASH DEPOSIT AS REQUESTED TO GET THINGS ROLLING WITH THE JOB THINGS CHANGED QUICKLY. AFTER THE INITIAL 3 DAYS OF FRAMING PART OF THE BASEMENT WITH HIS MEN HE JUST UP AND VANISHED INTO THIN AIR. I LET A COUPLE WEEKS GO BY AND FINALLY HE TEXTED ME AND TOLD ME HE WAS SICK AND WOULD GET BACK ON THE JOB. HE HAD ASKED ME FOR MY ELECTRICIANS NAME AND LICENSE NUMBER SO HE COULD ADD IT TO THE PERMIT. THATS THE LAST TEXT I HAD RECIEVED FROM HIM. ABOUT A WEEK LATER AFTER NOT HEARING FROM HIM AND HAVING A DEADLINE IN THE FALL WITH FAMILY VISITING , I TOOK MATTERS INTO MY OWN HANDS AND WENT TO THE TOWN TO ADD MY ELECTRICIAN TO THE PERMIT.......WAS I SHOCKED WHEN THE TOWN CLERK SAID THERE WAS NO PERMIT ON FILE !! MR **** ***** TOLD ME THE PERMIT WAS PULLED WITH NO ISSUE. A TOTAL LIE. I TEXTED AND CALLED MR ***** ABOUT THIS AND GOT NO RESPONSE FOR WEEKS. I SENT HIM ONE LAST TEXT TO REFUND MY $5,000 CASH AND WALK AWAY AND HE DID NOT RESPOND TO THAT EITHER. AFTER 6 MONTHS OF WAITING FOR A REFUND OR CONTACT FROM HIM I HAVE NO CHOICE AT THIS POINT OTHER THAN TO TAKE MR ***** TO COURT AND GET A JUDGEMENT FOR THE MONEY HE HAS STOLEN FROM ME. I HAVE BEEN AN ACCREDITTED AND A+ RATED BBB ASPHALT CONTRACTOR FOR ALMOST 2 DECADES DEALING WITH OVER 1000 RESIDENTIAL CUSTOMERS PER YEAR SINCE 1993 AND NEVER EVER HAD A COMPLAINT ON MY BBB RECORD. I KNOW HOW TO DO BUSINESS PROPERLY AND THIS MAN SURELY DOES NOT. FUTURE BUYERS BEWARE !!
Desired Settlement: MR ***** PROVIDES ME A FULL REFUND OF MY $5,000 CASH DEPOSIT TO HIM .