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BBB Accredited Business since

At Your Pace - Freestyle Cycling Adventures LLC

Phone: (970) 776-0181 PO Box 1032, Loveland, CO 80539 http://www.atyourpacebiking.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Specializing in self-guided cycling & adventure tours of Colorado.  Colorado Bike Tours, Colorado Cycling Vacations and Colorado Adventure Travel.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that At Your Pace - Freestyle Cycling Adventures LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for At Your Pace - Freestyle Cycling Adventures LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on At Your Pace - Freestyle Cycling Adventures LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 29, 2014 Business started: 07/18/2012 in CO Business incorporated 06/05/2012 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Pam Keller, Owner
Contact Information
Principal: Ms. Pam Keller, Owner
Business Category

Guide Services Tourist Information Tourist Attractions Vacation Rentals Sightseeing Tour Agencies Tour Promoters Bicycles - Renting

Method(s) of Payment
Visa, MasterCard, Discover
Refund and Exchange Policy

Cancellations and Refunds

If you must cancel your trip, or any component of your trip, you must do so in writing. Cancellation refunds will be calculated as of the date we receive your written cancellation. All payments for travel services not provided to you shall be refunded in accordance with these Terms and Conditions and in accordance with AYP’s cancellation policy.

Processing Fee
There is a non-refundable fee of $150 USD per person for each tour you cancel. This low fee reflects only our costs of administering a reservation, and is not intended to be punitive in any way.
Refunds will be processed 30 days after our receipt of your written cancellation. Please note that if you cancel on or after the scheduled date of departure, you will not receive any refund.

Cancellation Charges
For all cancellations we will refund the cost of your trip less the following per-person charges. Charges include the $150 processing fee.
91 days or more $150
90-71 days 25% of selling price
70-46 days 50% of selling price
45-30 days 65% of selling price
29-0 days 100% of selling price

There are no refunds made after the tour departure date or for no-shows. No refunds will be made for partial cancellation of tours or for late arrivals.

Traveler substitutions are considered reservation cancellations and are subject to the above cancellation charges.

AYP cannot make exceptions to these cancellation policies for any reason.

Service Area
State of Colorado
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.