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BBB Accredited Business sinceAdditional Locations
Phone: (970) 223-9555 Fax: (970) 223-9558 3847 S Mason St, Fort Collins, CO 80525
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A BBB Accredited Business since
BBB has determined that Front Range Raynor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Front Range Raynor include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Pete Long, President
Garage Door and Opener Suppliers Garage Construction Companies Vacuum Cleaning Suppliers
3847 S Mason St
Fort Collins, CO 80525 Directions
PO Box 270746
Fort Collins, CO 80527
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: i purchased a garage door on August 9th 2014 to be installed and after installation September 29th I noticed the panel gaps were not consistent and I heard wind coming through the door and and saw light coming through a seem of the garage door panels. I called Raynor and they had the installer come back and try to fix the issue, he did stop the light and wind from coming in on a seem, but it is a now a extremely tight seem compared to the other panel seems which create shadow lines between the panels. I asked the installer how come the bottom 2 panels are bowed out and not straight like the upper panels and how come the panel gaps are so different he said he did not know he took pictures with his phone and said he would ask his boss and get back to me. i waited a week never heard anything so i called Raynor and scheduled a time for a supervisor to come and take a look. He took pictures and said he would call and have a Raynor regional manager from Denver come and take a look. After waiting a week and going back to Raynor and asking what the hold up is, they said they would call the manager again and get back to me. Later that day the manager did call and schedule a time to come and look at the door on November 10th. He took pictures with his phone and said he needs to talk to his engineers and would get back to me at the first part of next week, I called him on the 21st because he had not called back. He was still waiting for a reply from his engineers he would call me as soon as he heard something from them. It has been approximately three months since i purchased the door and almost two months since i complained to Raynor and there has not been nothing determined on what to do.
Desired Settlement: I would like to have the garage door that i purchased to be the quality it is suppose to be. I don't want a bent or bowed garage door or a garage door with uneven gaps that create large shadow lines. I want the same quality garage door that i looked at in the showroom, not a product that is bent or with bad gaps.
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