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BBB Accredited Business since
Phone: (970) 352-5560 2606 8th Ave, Garden City, CO 80631
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A BBB Accredited Business since
BBB has determined that Rick's New & Used Home & Office Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rick's New & Used Home & Office Furniture include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Rick Downey, Owner Mr. Roger Archuleta, Manager Ms. Susan Downey, Co-Owner
Furniture - Retail Mattress Retailers Furniture - Wholesale Bed Retailers
Alternate Business NamesRick's Furniture
2606 8th Ave
Garden City, CO 80631 (970) 352-5560 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a defective recliner chair and Rick's ********* has a "no service here" attitude. A "buyer beware" attitude. He is a skilled crook that preys on unsuspecting customers. He verbally refused any service, refused a refund, refused to work with me in any way. He cashed my check electronically before my tail lights were out of sight and refuses to stand behind his product. This chair is out of balance and falls over to the side. My elderly father can not use this chair. We are ******* without your help.
Desired Settlement: I want a refund. period. I want a million miles away from this guy and his business.
Business Response: The chair was a new **** brand recliner purchased on the afternoon of 7/22/15 after they tried several models. We loaded the chair they chose, not one out of the box. *** ******* called on 7/23/15 telling me the recliner purchased was a piece of shit and demanded me not to cash her check. I informed her the check went into our bank on 7/22/15. *** said she would stop payment on the check and return the recliner on 7/25/15 then hung up on me. A short time later she called back saying how big of crooks we are and she will be taking us to small claims court and turning us over to you the BBB. On 7/24/15 her husband called wanting to resolve this issue. I informed him I own as do my parents and friends the same make and model and never heard of one falling over in the past 20 years of selling **** Chairs. I at that time offered him trade out for the chair which we had just unboxed or in store credit for the total amount spent, but we do not ever give cash back. It is posted on their ticket, plus right above our desk where they paid, also above all exits is posted "sorry no cash refunds". He then became angry and asked if we wanted to do this the easy way or the hard way. He stated he will be turning us over to the BBB and taking us to small claims court. I replied I have an A+ rating with the BBB and have had 3 conflicts in 32 years. One small claims court appearance in the same amount of time, which went in our favor. I consider this chair used at this time and will not exchange or give in store credit
Business Response: I never raised my voice. We do not give cash refunds. I have sold 100's of **** recliners without anyone saying they fall over. On 7/24/15 the customers husband was offered a full in store credit which at this time is not being offered. In 32 years I have never had a problem like this. She has contacted **** at **** ****** Inc. and we all have agreed she has buyers remorse. Thanks Rick