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BBB Accredited Business since

Ashley Furniture HomeStore

Phone: (307) 635-4149 Fax: (307) 635-9306 View Additional Phone Numbers 3151 E Nationway Unit E, Cheyenne, WY 82001

BBB Business Reviews may not be reproduced for sales or promotional purposes.


At Ashley Furniture HomeStore®, we make beautiful home furnishings affordable. We have become the No. 1 selling furniture brand in the world and the No. 1 retailer of furniture and bedding in the United States.  We offer furniture, accessories and rugs to for every room to fit any budget.  Our team of sales consultants are skilled in helping you find the perfect look for your home or business.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ashley Furniture HomeStore meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ashley Furniture HomeStore include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ashley Furniture HomeStore
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 27, 2012 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated 09/11/1995 in WY
Type of Entity


Business Management
Mr. Bob Wirth, President Hayley Wells, Store Manager
Contact Information
Principal: Mr. Bob Wirth, President
Business Category

Furniture - Retail Mattress Retailers

Products & Services

Ashley Furniture HomeStore sells the following brand(s): ASHLEY

Ashley Furniture HomeStore offers the following product(s): Accessories, Bedding, Bedroom Sets, Childrens Furniture, Dining Sets, Entertainment Consoles, Fireplaces, Home Office, Lamps, Leather Furniture, Mattresses, Occasional Tables, Recliners, Reclining Furniture, Rugs, Upholstered Furniture

Method(s) of Payment
Matercard, Visa, American Express, Discover, Wells Fargo and Syncrony Financing
Refund and Exchange Policy
Any cancels, returns or reselects are subject to a 20% restocking fee.
Alternate Business Names
Ashley Furniture Retail Associates Inc
Business Management

Bob Wirth also owns Furniture Factory Outlet.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.