Business ProfileforRTC Restoration & Renovation

RTC put a roof on for us following a hail storm in 2019. The roof and other work that was contracted took a VERY long time to get completed and we hit a number of hiccups with RTC along the way. Since the "repair" in 2019 we had a number of shingles blow off the roof. They refused to come check their workmanship and honor their 5 year work warranty. We had 2 separate companies come out and tell us our roof was trash and would need to be fully replaced. We had the IKO shingle rep come out and report the same thing. All of the companies stated that it was because of workmanship not weather or default in product. Upon further looking we went to the town the check the permit on the project to find out it was never closed....therefore our roof was not permitted. RTC finally sent someone out after excessive amounts of attempts to reach them and after contacting a lawyer. RTC replaced the roof in full on May 12th & 13th of 2022. Since then we have not received our new 5 year warranty dated from May 13th, 2022 nor has a building inspector been out to inspect the work and close the building permit. My husband and myself have reached out weekly (3 weeks now) since the job was done requesting the warranty and a date of inspection. Josh the owner/manager of RTC is very rude and unprofessional. We have had no call, no call back when we have called the office and zero email since 5/13/22 in regards to finishing the job. I have read on other complaints that he likes to say the "other parties" were rude or aggressive. We have been nothing but kind, extremely patient and are not asking for anything that we/our insurance did not pay for. I have an unreal amount of emails that we have sent and received. We have written down all the times and people we have reached out to at RTC with no follow up or the run around. We are very easy going people that just want the job done correct and the job DONE.