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BBB Accredited Business since
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All Phase Restoration is a full service disaster restoration company specializing in water and sewage extraction, mold mitigation, smoke and fire remediation, reconstruction and carpet cleaning.
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A BBB Accredited Business since
BBB has determined that All Phase Restoration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for All Phase Restoration include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||9|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Robert Mauck, Managing Partner Mr. Jeff Mauck, Managing Partner
Fire & Water Damage Restoration Water Damage Restoration Janitor Service Mold & Mildew Remediation Upholstery Rug Cleaners Upholstery & Carpet Cleaning Remodelers
Method(s) of PaymentCash, check or credit card
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Additional Phone Numbers
- (970) 213-1900(Phone)
- (970) 405-4500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: This started with the hail storm in June 2014, that destroyed the east side of **** *******, and my roof. I first contacted All Phase Restoration in June to have my roof evaluated for hail damage, they were real quick to get out to my home and assess the damage, at that time I was told by the guy inspecting the roof, "they would make my deductable, "go away", I did not ask for this he just through it out there. Then I contacted the guy, ****, and when he finally got back with me, weeks later, told me he was busy and would pass this off to **** ******* and *** ****. Again i sent emails to both men and left messages on their cell phones and it took weeks, again to return my call. Finally the repair was scheduled for October. Then to make matters even worse, in November when I was cleaning out my rain gutters not only did I find dried leaves, but I also found burnt ciggarete butts, to me, the home owner, I consider this a HUGE, fire hazard. My main issue is I was billed for the roof in November and now in January I get another bill for the permit fee. The roof was finally replaced in October and the permit was obtained in November. Now I dont know much about construction and permits, but, I thought you needed to obtain a permit prior to the work being done. Also, the original invoice was a one line invoice and did not spellout what it was for, or maybe I would have noticed there was no permit fee. I did notice I never seen a permit on my home, like I seen on all of my neighbors.
Desired Settlement: I **** pay the new invoice for the permit fee of $127.68, but I think with all the false promises and poor customer service they should pick up the permit fee.
|7/22/2014||Problems with Product/Service|
|9/21/2012||Problems with Product/Service|
|5/30/2012||Problems with Product/Service|