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BBB Accredited Business since
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Earth Green is a full service fence company offering high quality fence material, all U.S made, and professional installation for both residential and commercial applications.
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A BBB Accredited Business since
BBB has determined that Earth Green meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Earth Green include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Paul Hein, President
Fence Contractors Fence Material Fence - Sales, Service & Contractors Fences - Vinyl Fences - Wood Chain Link Fence Sales, Service & Contractors
Alternate Business NamesEarth Green Fence Earth Green Fencing Supply Earth Green Soil Amenities, Inc
Industry TipsBBB Tips for Finding Trustworthy Fence Builders
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
408 SE 14th Street
Loveland, CO 80537 Directions
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: Cedar wood privacy fence was improperly installed by Earth Green at my residence. I complained at time of service. The company came back and provided a makeshift remedy which I wasn't really pleased with. The company representative (Mike R******) convinced me to give it a try as the fence came with a lifetime warranty. I actually have "Lifetime Warranty" written on the contract. Now years later the makeshift remedy has failed. I have contacted the business and owner (Paul ************) no less than 7 times over 5 weeks. The owner has offered many excuses: first he said that I must be confused with another business with the same name. Then he said that Mike R****** who sold me the fence and supervised installation has never represented his company. When I assured him that it was his company's letter head on the contract, he stated that he never warranties fences. But as previously stated- "Lifetime Warranty" is written on the contract. The owner has asked me to send pictures 3 different times to two different emails and repeated tells me that he never receives the emails. Today the owner tells me that he will not honor any warranty.
Desired Settlement: Honor warranty by addressing failing makeshift repair from initiall incorrect installation.
Earth Green has been installing fences of all types for the past 15 years and never heard of such a ridiculous complaint or any complaint for a matter of fact. If in fact this person wasn't satisfied with the work why did he wait 10 years to contact us. Cedar or any wood fences will weather, warp and change in many ways due to decomposition of the materials. Our company and no other fence supplier or installer would offer a lifetime warranty on a wood fence product, even though this person has a hand written "lifetime warranty", by someone (not anyone connected with Earth Green, at the bottom of the original contract of 2005. We and other fence contractors do a lot of fence maintenance on wood fences that are in this age range and replace many shortly thereafter. I have suggested to this person that it may be time to hire a handyman to take care of any minor issues he has with his fence. Again to reiterate there is and never will be by anyone, including Earth Green, who will warrant cedar wood for more than a year if even that.
All warranties are handwritten at the bottom of each Proposal/contract. On each Proposal/Contract the handwritten warranty was documented by Earth Green salesman and construction supervisor Mike R*******.
If you can't tell, I have the carbon copy of each document. Earth Green retained the original "top sheet" which contains the same warranty information.
The handwritten statement on the 1st Proposal/Contract states: "lifetime warranty on material. Tax included"
The handwritten statement on the 2nd Proposal/contract states: "lifetime warranty on materials. **** ***** financing available. Tax inc."
The handwritten statement on the 3rd and final Proposal/Contract states: "lifetime Warranty"
An interesting statement that Earth Green owner Paul H*** made to me over the phone was that company representative Mike R****** was not authorized to bid contracts and that he (Mike R******) must have stolen the company contract forms and freelanced jobs
Customer Reviews Summary