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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
The Wild Basin Lodge & Event Center strives to maintain its status with superior customer service, excellent food and cutting edge polices. Whether for a wedding, rehearsal, civil union or seasonal event when the lodge opens its doors to the public, The Wild Basin Lodge & Event Center looks forward to hearing from you.
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A BBB Accredited Business since
BBB has determined that Wild Basin Lodge & Event Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wild Basin Lodge & Event Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Nils Kristoffersen, President Ms. Denice Kristoffersen, Secretary/Treasurer
Event Center Horse Ride Companies Party Facilities Wedding Supply Stores
Service AreaAlthough located in Allenspark, CO, across from the Wild Basin entrance to Rocky Mountain National Park, we serve customers all over the world who come to event center.
Alternate Business NamesWild Basin Properties LLC
This business has had seven owners since it was established in 1906.
Products & Services
Rocky Mountain weddings, summer weddings, winter weddings, mountain wedding, wedding venue
1130 County Road 84 W
Allenspark, CO 80510 (303) 747-2274 Directions
PO Box 218
Allenspark, CO 80510
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Me and my wife had our wedding there on July 17th of this year. The package we chose included meals for up to 50 guests. In the 2 weeks before the wedding, we began getting headcounts from them that differed from ours adding up to 52 people. We recounted several times and kept coming up with a different number than they did. We eventually figured out they were adding the vendors in twice because the photographers were sitting inside as they are family friends. They argued about this with us even though we explained this to them, multiple times. We thought the issue was resolved. I did not notice on the pre-event invoice they sent us the day before the wedding that they were, even then, counting the children twice as at that point we were still under 50 people. They ended up charging us for extra people and sent me a letter that explains their error in quite nice detail. It makes claims that the seating chart and pre event invoices directly contradict(ie number of children and vendors) There really is one very simple truth here. We have email after email, and the seating charts we sent them showing there is no way that we had more than 50 people there. They are charging us for figments of their imagination.
Desired Settlement: I want the 289.10 they over billed us.
July 24, 2014