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BBB Accredited Business since
Phone: (970) 945-0667 Fax: (970) 928-7403 709 E 6th St, Glenwood Springs, CO 81601
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A BBB Accredited Business since
BBB has determined that Yampah Hot Springs & Spa, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Yampah Hot Springs & Spa, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Colorado Department of Regulatory Agencies
1560 Broadway, Suite 110, Denver CO 80202
Phone Number: (303) 894-7855
Fax Number: (303) 894-7885
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Patsy Steele, Owner Ann Hoban, Manager Mr. Bruce Kendall, Partner
Day Spas Aromatherapy & Essential Oils Beauty Salons Health Resorts Therapeutic Massage Spas Massage Therapists Skin Care
Alternate Business NamesYampah Spa
709 E 6th St
Glenwood Springs, CO 81601 (970) 945-0667 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Horrible customer service! Asked for card information well making appointments to "hold our spots" never was told they had a cancellation policy nor was I told the price for a cancellation. I called about 6 hours before my scheduled time to make appointment & the employer did not notify me I could not cancel same day. I checked my account the next day to see I had been charged 100 dollars. I called to speak with the manager (amy) about the charge & that's when I found out they even had a cancelation policy. If i would have know the price or known you couldn't cancel same day I never would have made an appointment. I work in a Dr. office and we always make sure guests know our cancellation policy & how much it would be that way there are no suprises. I've been to many places that there is no few or no policy towards this so was I just supposed to know? Im not psychic nor am I good at guessing. I would say they aren't very professional and they only tell you what they want to tell you.
Desired Settlement: I think the business needs to make it part of their policy to inform their guest on the cancellation policy and what the amount would be. Let us know exactly what they are taking our card information for.
Our desk clerks take credit card numbers to hold appointments. We tell the customer at the time of booking that we need a cc number to hold the reservation and if it is on the same day we tell the customer that it is a secure appointment and that we will charge them if they do not show up. If the appointment is taken more than 24 hours in advance we tell the customer that we must have 24 hours notice to change or cancel the reservation. Our policy is printed on our brochure and stated on our web site. Our clerks are trained to automatically tell the customer that this is the reason that we are asking for their CC#, to hold that space for them.
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