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Description

My Favorite Contractors specializes in remodeling baths & finishing basements. We also install lights & fans, do simple repairs & misc. handyman projects.

My Favorite Painters specializes in custom interior residential repaints, cabinet & furniture finish.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that My Favorite Contractors/My Favorite Painters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for My Favorite Contractors/My Favorite Painters include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on My Favorite Contractors/My Favorite Painters
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 03, 1998 Business started: 06/01/1997 Business started locally: 06/01/1997
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
http://www.colorado.gov/oed/industry-license/

Type of Entity

Limited Liability Company (LLC)

Business Management
Rock Fuller, Owner Stacia Fuller, Owner
Contact Information
Principal: Rock Fuller, Owner
Business Category

General Contractors Painters Painters - Commercial or Residential Basement - Remodeling Bathroom Remodeling Handyman Services

Service Area
Northern Colorado
Alternate Business Names
My Favorite Contractors LLC My Favorite Painters
Industry Tips
Hiring a Contractor

Additional Locations

  • 1121 N County Road 23H

    Loveland, CO 80537 (970) 667-8554

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

1/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I discovered an area of damp drywall just above the floor on the exterior wall of my dining room. I called Mr ****** to determine the source of the dampness and to repair the damaged drywall. Upon opening a small hole in the wall he found soaked fiberglass insulation and black particle board which he indicated was mold. He said that we should probably not mention that there was mold and he suggested that we should not contact our insurance company because they would likely have us vacate the home while work was completed. He indicated that the exterior rock veneer wall should be caulked at the leak. During our meeting this morning we mentioned that we had contacted our insurance company and felt that we need to determine the full extent of the problem and get bids from him and other contractors for a complete resolution. We mentioned that we felt that our insurance would require licensed contractor bids and we would likely include a mold remediation company. Mr. ******** recommendation was to place new particleboard against the soaked material, reinsulate and replace the drywall. I expressed concern with placing new particle board against the soaked material and also suggested that more tests were needed to make sure that we got all the mold and damage fixed. At no time did Mr. ****** tell us that he wasn't licensed. My wife finally asked him specifically and he acknowledged that he was not. At this point he had worked about 5 hours including time to purchase materials. He provided an invoice for materials and 8 hours work, which he indicated included our meeting this morning. Mr ****** is not licensed and is not qualified to do mold remediation work. He should have stopped his work when he determined that it was not a handyman job. Additionally he charged us for time that he did not work on our job. I feel that Mr. ****** is probably a very good handyman but opening our wall to mold spores and scraping without proper containment is not appropriate and overcharging is just wrong.

Desired Settlement: I feel that, at a minimum, Mr. ****** should refund the amount he charged for labor that he didn't perform. I believe that his actual work was around 5 hours and certainly not more than 6. His rate is $65 so his refund should be $130. Mr. ****** is likely a good handyman but should only take on work for which he is qualified and licensed.

Consumer Response: ***** **** ***** ************************ *** ************************ ************************ *** **** *************************** ***** **** *** *** **** ** ***** ** ******** ********* ********

I received your message that our complaint has been forwarded to the business for their response.
I met with a Mold mitigation and restoration company this morning and learned that as soon as the wall was opened and mold was discovered, the area should have been isolated and contained to keep the mold spores from spreading throughout our home. A containment wall is being erected today but Mr. ****** opened the wall and scraped on Monday morning. The result of that is that mold has likely entered our furnace system and spread the contamination everywhere in the house.  When Mr ****** saw mold he should have immediately closed the wall and suggested that we contact a company qualified to mitigate mold.  This is a much more serious situation than getting a refund for unearned labor.  Mr. ******** actions in continuing to work on a job that he is not qualified for has created a health risk for my family.

**** *****

Sent from my iPad

Business Response: Please see attached response.  * ***** **** ** ******* **** *** ******* *** ********** ** ****** **** *** *** *** ******* *** ******  ****** **** **** *** ********* ** *** **** ****** ** ***** ** ** ************ *** ** *********** ****** ** ************
Thank you.
**** ******
My Favorite Contractors.

BBB Complaint 12/2013

What a series of unfortunate service events for the folks.  I got a call to come and look at a spot of concern at Mr. Doyle’s home on Friday and said I could stop by late afternoon to check it out.  (spent half an hour there.)  When I arrived, he mentioned he thought it might be his dryer vent which was below the area of concern on the main level, venting out front.  I stuck my hand inside and it was almost full.  We went inside and he had planned to replace his wood flooring and trim, which was all missing from the dining area.  The dining area was empty.  I also noticed the fire place was completely dismantled, with stacks of wood flooring everywhere.

We looked at his dryer venting system in the storage room off the basement.  I crawled about with his permission and said it looked pretty god below the spot in question (above in the dining room.)
However, I cautioned him the dryer duct system needed to be removed and cleaned as soon as possible because of the 90 degree connections involved – possible blockage that could cause a moisture build up or fire or appliance damage.  He said ok, and he would get to it.  As of Monday, he had not addressed the seriousness of the dryer situation.

We went back upstairs and I proposed that we open a small area and see what was going on inside the wall.  I informed him at that point that I was going to need to charge him and he was okay with that.  We cut open a small 12”x12” approximate area, looked and noticed it had been wet but were not sure at that point, so we cut out a 12”x24” area and notice the outside wall had ice on it, but could not tell if it was black asphalt board or something else, so we sprayed it down and put the wet insulation in a bag and covered our hole with plastic (we had experienced a deep freeze stretch of weather for a week or so.)  At that point, we agreed that I could come back on Monday to further investigate and see what was happening.  Note:  I did mention before leaving that he may want to wait until Monday to call the insurance company, until we know what’s going on.  But that it was his choice.  **** told me the policy was in another room that they could not get to it at this time because of his project.  I told him he will want to find it or call and go through it – just in case.  He mentioned the flooring process was very urgent to him, so he could continue to work on his wood floors and wanted to start in the corner of the dining room that was currently empty.

On Monday I stop at the **** ***** (on the clock at this point) to get a mask, plastic drops, gloves and spray.  I get to his home between 9 and 9:30.  We look the area over again, inside and out.  I said, you know I believe it may be coming from the roof or the rock area out front, and asked him if I should open a hole up there (at about 9’ up the wall.)  We were in agreement, and I laid a 9’x12’ plastic tarp out and covered the heat vents, and proceeded to open a 12”x24” area as requested.  At the lower side of my cut area was a dark wet spot on the back of the insulation and the surface above it was all dry.  We determined that the moisture had been coming in at the lower point of the gutter and that whomever had installed the rocks did not know what they were doing.

I asked Mr. ***** if we should continue to open up the area all the way to the floor, at that point he was in agreement with that in order to see the extent of the damage.  (He was aware there was mold at that point.)  Since I had already laid down the plastic tarp and covered the furnace vents, I removed the drywall in small sections cutting them slowly by hand so as to not allow any dust.  Each piece was gently placed on the floor.  I then sprayed the insulation and wall area down with a mold eliminator product, as I removed each piece, rolling the insulation into itself in a plastic tarp ball and placed it in a bag along with my gloves, and sprayed the area down again.  The wall was dripping with the spray so I know every surface was treated.  At which point, I informed Mr. ***** that the front rock wall should come down, and be replaced so as to take care of the entire affected area.  He said no, we can’t afford that.  I said perhaps now that the surface mold is dead, I could come up with a short fix, but really the wall should come down and I am not the person to do that job.  We were also concerned about the leaking from the roof, so with his permission, and borrowing his ladder, I crawled up on his roof and removed a large area of snow and ice so it could dry out for the next day while we decided our course of action.   I left to go pick up some materials and planned to discuss the strategy further when I returned.  

I purchased more plastic, caulking, 2x4’s, drywall, insulation and wafer board (all the items we may or may not need to continue on this project), delivered them to Mr. Doyle’s residence and sprayed the area again, attempting to remove some of the insulation pieces but stopped as it was futile.  I sprayed it again.  Note:  at no time was the affected area dry – it was always wet with the mold eliminator product.
It was like pouring weed killer on flowers – there was nothing living and nothing to come back – ever.

When I finished, I suggested that he and his wife talk things over and I would return in the morning.  When I left it was 1:30 and I had logged in 6 hours.   On Tuesday morning, I went back to **** ***** to purchase some additional materials that may be needed (construction adhesive and furring strips), when I received a call from Mr. ***** asking me to wait and come out at 10:00 when his wife would be available for a meeting.  I show up at 10:00 and meet his wife, ******.  We discussed options.  I said the wall needed to come out and she agreed, at which point I said that was not what **** said yesterday, but now we can all get on the same page.  **** put his bare hand on the wall and said “look, it’s no good.”  He picked off pieces and wiped his hand on his pants.  ****** said she had called their insurance company with a “what if?” scenario and was told the insurance company would need an adjuster to come out and they may or may not pay, depending on what they found.  She also said she had spoken to a restoration guy from her work, at which time I agreed and referred them to *** ***** ***********.  

I said that it was a great idea to include them on the job and that I was not licensed to proceed on a project of this magnitude.  I mentioned that my charges were at approximately $450-500.  They said that sounded fine.  They said their plan was to open another wall themselves, or perhaps wait and deal with it in the spring.  They were not concerned at all with anything.  We all shook hands.  I told them it was nice to meet them, wished them well and said I would be back with an invoice later.  **** said fine, call me and I’ll be here.  (the meeting lasted approximately 40 minutes.)

I called and came back about two hours later.  **** answered the door and we went inside.  I handed him the invoice and explained the charges.  He argued about the cost and said I had only worked 4 hours instead of the six I was billing him.  He immediately lost his temper, said he was going to f*ng pay me and that I was going to f*ng regret this.  He set his checkbook down and was fumbling for a pen, so I offered mine.  He threw it and said he didn’t want my f*ng pen.  I tried to have a discussion about the invoice and what his expectation was, but he just kept repeating I’m going to pay you this f*ng ridiculous amount and that I need to work on my f*ng ethics.  He told me to sign the f*ng invoice as paid and threw it at me.  I retrieved my pen and marked the invoice paid.  He told me to get the f* out of his house, got in my face and called me a f*ker.   At this point, I felt I was in danger as his rage was over the top. He said get the f* off my property before I call the f*ng police.  As I was getting in to my truck, he ran into his open garage and shouted “don’t ever f*ng come back.”

Mr. ******* reaction was so unexpected and out of character (for the little I knew him) and actually upset me quite a bit.  

In closing, I feel Mr. ***** is in some way blaming me for the mold at his home and his unfortunate financial situation and inability to remedy the mold problem, as well as the status of the many unfinished projects he has yet to complete, and the stress of the holidays.  He and his wife had no concern/issues with anything in their home until I asked for payment.   I stand by my invoice and am not planning to refund him $130.  Furthermore, I would like to state that I’ve been a remodeling contractor for over 15 years and would not at any time put them or their family in danger.  My hope is that we can all move on at this point.  It is not my intention to involve more expense for Mr. ***** in attorney fees, but he will need to cease his slanderous remarks about myself and my company.  I am prepared either way.  

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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