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BBB Accredited Business since

DreamHome Restoration LLC

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Phone: (307) 461-9363 Fax: (866) 873-5633 5830 East 2nd Street, Suite 4, Casper, WY 82609 View Additional Email Addresses

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This business does roofing, siding and gutters.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that DreamHome Restoration LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for DreamHome Restoration LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on DreamHome Restoration LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: June 28, 2013 Business started: 04/04/2011 Business started locally: 06/28/2012 Business under new ownership as of: 01/01/2013 Business incorporated 04/04/2011 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City of Casper
200 N David, Casper WY 82601
Phone Number: (307) 235-8264

State of Connecticut

City of Killeen

City of Aurora

City of Lakewood

Wisconsin Department of Safety

City of Arvada

City of Centennial

Denver Contractor Licensing

Town of Glenrock
P O Box 417, Glenrock WY 82637
Phone Number: (307) 436-9294

Building Permit- Loveland
500 E 3rd St, Loveland CO 80537
Phone Number: (970) 962-2505

City of Omaha

City of Rapids City

City of Thornton

City of Sterling

Phone Number: (970) 522-9700

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Adams, Co-Owner Mr. Dennis Plante, Co-Owner
Contact Information
Principal: Mr. Steve Adams, Co-Owner
Business Category

Contractor - Remodel & Repair Door Repair Stores Contractors - Gutters Insulation Contractors Roofers Roofing Consultants Siding Contractors Remodelers Basement - Remodeling Bathroom Remodeling Bathroom Remodeling - Walk-In Tubs Remodeling Services Remodeling Services - Foreclosed Property Window Repair Companies Garage Door Repair Kitchen and Bath Remodelers Kitchen Remodeling

Products & Services

GAF, Owens Corning, Certainteed, Mastic, Crane

Industry Tips
Hiring a Contractor Tips for Hiring Roofing Contractors Watch Out for These Red Flags

Customer Review Rating plus BBB Rating Summary

DreamHome Restoration LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/18/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I had my roof reshingled in july of last year they had to remove sat. dish and they said they would pay to have it re installed it was $50.00they did not on their aggrement they also said I would get $100.00 for everyone I refered and they do business with I refed one person ******* ********* she had her roof done and I did not receive anyting last fall I had shingles blowing up on the house I called no one showed and this winter more shingles and roof edge blowing up on garage I have them weighted down with bricks I called agin they said they would send someone they have not!!! Product_Or_Service: reroofing Order_Number: ********** Account_Number: *******

Desired Settlement: DesiredSettlementID: Other (requires explanation) my roof fixed and the money owed for sat. dish and referal

Business Response: Hi guys!

Everything has been taken care of for Mr. *****. He said he would call you and let you know that what happened was just a fluke. 

Last email we had received from Mr. ***** was 10/15/14. The last phone call we have on record is 7/23/14. Our phone system logs all phone calls that come in, and our email system saves all emails. Mr. *****' sales representative was his family friend, ***** ****, who no longer works for us. We believe he may have been reaching out to *****'s cell phone, instead of our office number.

But in any event, Mr. ***** is taken care of, and again he said he would call you and let you know the missed communication was just a fluke.

Thanks so much for providing the platform to facilitate a resolution!

All the best, 
***** *****