BBB Accredited Business since
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This business builds computers for the gamer, business, government agency, or home user.
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A BBB Accredited Business since
BBB has determined that StealthMachines LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This business was accredited 2009 thru 2011.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for StealthMachines LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Josef Kulovany, Owner
Computer Stores Computer Part Suppliers Computer Graphics Companies Computer Repair Stores Computers - Wholesale & Manufacturers Computer Consultants
Products & Services
custom gaming computers
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I received a false advertisement from Stealthmachines claiming slashed prices on ALL of their computers when in fact they raised them. I received an email ad from Steathmachines that stated the following: "Stealth Machines has just slashed prices on ALL of our computers! Stop by our website today to see for yourself why Stealth Machines are the best computers money can buy. Visit https://www.stealthmachines.com today to take advantage of this special sale. Hurry, this sale won't last!". However when I went to the website to take advantage of the sale, not only were there no reduced PC prices but they had gone up significantly. The one PC I was looking at went up close to $400. I have been reviewing their website for the last two months in detail especially when it came to pricing. I was trying to decide between them and another vendor. When I finally made up my mind to go with Stealth Machines I got the email on slashed prices and immediately went to their website to take advantage of the sale. Instead of a sale I found that they had increased prices dramatically. They send out a fraudulent email about slashing prices when they really increased them. I can provide the sale email and their response to my complaint to them which did nothing to explain their price increases versus slashing of prices.
Desired Settlement: I want the company to stop sending out sale notices for nonexistent sales. They should be held accoutable for the sales they advertise.
Business Response: Business Response /* (1000, 5, 2013/06/18) */ The sale to which the potential customer is referring did in fact occur. However, the specific configuration which the potential customer saved was not affected by the sale. This is because there are literally hundreds of thousands of combinations of configurations, and therefore it is impossible for a change in prices to positively affect every single configuration which is saved in our catalog. While the sale did cut prices on every computer, it required that the customer selected individual parts which were affected by the sale. We attempted to resolve this issue by offering the customer a special discount, but it was not to this person's satisfaction. Consumer Response /* (3000, 7, 2013/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) My specific configuration went up approximately $300 dollars. The standard (already configured) PCs also went up as well significantly. When I asked for this company to give me an example of a PC where the price was slashed they could not. The sale was a lie. Also the company DID NOT make any offer of a special discount whatsoever. Please have them provide proof of that claim. I received no such offer. This company is NOT trustworthy. I also have attached my emails with the company. Business Response /* (4000, 9, 2013/06/21) */ As explained previously, there was a sale and the sale was not applicable to the customer's saved configuration. This customer is attempting to manipulate us into cutting him an unrealistic deal. We are not on trial, and are therefore not required to provide proof that the sale occurred. In fact, we reserve the right to refuse service. The customer's proposed solution is unrealistic and given that we are refusing service we do not feel an amicable solution could ever be reached. We attempted to resolve this several times in the past by offering the customer a discount, and he refused. BBB, please close this case as there is nothing more to be said here.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.