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Northern Colorado and Wyoming
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BBB Accredited Business since

Active Communications

Additional Locations

Phone: (970) 328-9200 Fax: (970) 328-9295 332 Grand Ave, Eagle, CO 81631

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Active Communications is one of the largest independent AT&T Authorized Retailer on the Western Slope of Colorado with six locations; Dillon, Edwards, Eagle, Glenwood Springs, Rifle, and Now Open in Aspen.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Active Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Active Communications include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Active Communications
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 27, 1996 Business started: 05/01/1996 Business started locally: 05/01/1996
Type of Entity


Business Management
Anita Denboske, President/Owner
Contact Information
Principal: Anita Denboske, President/Owner
Business Category

Cell Phone Stores Telephone Communication Companies Cell Phone & Tablet Equipment, Supplies & Repair Mobile Phone Equipment Suppliers Mobile Phone Services

Products & Services

Active Communications sells the following brand(s): AT&T

Active Communications offers the following product(s): Cell Phones

Refund and Exchange Policy
- See stores for details -
Products & Services

AT&T, iPhone, BlackBerry, Motorola, Samsung, Nokia, LG, Sony Ericsson, Pantech, Panasonic, HTC

Additional Locations

  • 20 Market Street, Unit A

    Glenwood Spgs, CO 81601 (970) 947-1250

  • 300 Puppy Smith St Ste 203

    Aspen, CO 81611 (970) 429-8550

  • 324 Dillon Ridge Way, Unit F

    Dillon, CO 80435 (970) 262-3700

  • 332 Grand Ave

    Eagle, CO 81631

  • 56 Edwards Village Blvd Unit 127

    Edwards, CO 81632 (970) 926-3811

  • PO Box 5945

    Eagle, CO 81631


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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Complaint Detail(s)

1/17/2012 Guarantee/Warranty Issues