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BBB Accredited Business since

Active Communications

Additional Locations

Phone: (970) 328-9200 Fax: (970) 328-9295 332 Grand Ave, Eagle, CO 81631 http://www.visitactive.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Active Communications is one of the largest independent AT&T Authorized Retailer on the Western Slope of Colorado with six locations; Dillon, Edwards, Eagle, Glenwood Springs, Rifle, and Now Open in Aspen.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Active Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Active Communications include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Active Communications
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 27, 1996 Business started: 05/01/1996 Business started locally: 05/01/1996
Type of Entity

Corporation

Business Management
Anita Denboske, President/Owner
Contact Information
Principal: Anita Denboske, President/Owner
Business Category

Cell Phone Stores Telephone Communication Companies Cell Phone & Tablet Equipment, Supplies & Repair Mobile Phone Equipment Suppliers Mobile Phone Services

Products & Services

Active Communications sells the following brand(s): AT&T

Active Communications offers the following product(s): Cell Phones

Refund and Exchange Policy
- See stores for details -
Products & Services

AT&T, iPhone, BlackBerry, Motorola, Samsung, Nokia, LG, Sony Ericsson, Pantech, Panasonic, HTC


Customer Review Rating plus BBB Rating Summary

Active Communications has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.