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BBB Accredited Business since
45 90 Custom Woodworking
Phone: (970) 313-8848 213 Violet Dr, Loveland, CO 80537
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45 90 Custom Woodworking provides custom woodworking services.
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A BBB Accredited Business since
BBB has determined that 45 90 Custom Woodworking meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 45 90 Custom Woodworking include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tyler Rossman, Owner/Operator
Cabinet Makers Cabinet Stores Kitchen and Bath Remodelers Kitchen Remodeling Kitchen and Bath Designers Bathroom Remodeling Furniture Designers Wood Carving Wood Finishing Wood Turning Woodworking
Refund and Exchange PolicyFifty percent deposit required for work to commence. Final payment due upon delivery. Price includes installation. 80% of deposit refund prior to materials being purchased available if needed. No deposit refund after materials are purchased. No deposit refund on service jobs. No exchanges.
Products & Services
Custom wood working
213 Violet Dr
Loveland, CO 80537 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: In August of 2015 we contacted 45 90 to have them build us an entertainment center. We agreed on a design and paid a deposit. We were told that we could expect delivery of the goods mid October 2015. October came and went. Then the delivery date would be before the Thanksgiving holiday. That passed, then before Christmas. That passed then before the Superbowl. That passed, then we were told that he was in a wreck and could not deliver. Then we were told that a family member passed away. We had a delivery date scheduled in Feburary 2016. We were notified that he could not find his trailer with our goods. I was told that the trailer was stolen and he would have to rebuild the project. Delivery is/was scheduled for delivery this coming Thursday April 14th at 10:00 am. We just received an email that he was not able to deliver because he has been working off some other dimensions and the cabinet doors do not fit. I am tired of continually being led on. This business has a AAA rating with the BBB, should be a FFF in my opinion.
Desired Settlement: We want our furniture that was contracted for delivered. When we started this mess delivery was within three weeks. So far we are in excess of 7 months. Every time that delivery was scheduled I have taken time off from my job to accommodate delivery. If we ever see what we ordered it had better be fantastic.
Business Response: To my appreciated clients. I strive for near perfection In my work. I felt that I communicated with you through this project. I have a wonderful piece of cabinetry with an agreed upon install date and look forward to completing this. Sincerely Tyler R******
Better Business Bureau:
***** *********************** *** ********************** ***** **** *** *** **** ** **** ** ******** **** ** ********* ********
I have given up and paid the balance for our entertainment center. Tyler stated that I could remove the doors and bring them to his shop to be remanufactured to our specifications. As stated in our earlier correspondence this project had a delivery date of October 2015. I cannot and will not extend this any longer. His offer to have the doors built as speced was deliver the doors to his shop and he would rebuild to our satisfaction when he had time between his projects. Again we will not have Tyler do anymore work for us. We will either contract another cabinet manufacturer or I will build as designed. His shop is over an hour away from our location. I disagree with your rating of an A+ by the BBB. Feel free to contact me regarding this matter.