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Building for Health Material Center

Additional Locations

Phone: (970) 963-0437 Fax: (970) 963-3318 549 Main St, Carbondale, CO 81623

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Building for Health Material Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Building for Health Material Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 19, 2002 Business started: 01/01/1987 Business started locally: 01/01/1987
Business Management
Ms. Cedar Rose Guelberth, Owner
Contact Information
Principal: Ms. Cedar Rose Guelberth, Owner
Business Category

Building Material Suppliers Carpet Stores Floor Materials Home Garden Centers House Ware Retailers Lamp Retailers Linen Stores Linoleum Dealers Lumber Yards Paint Retailers Roofing Equipment Suppliers Roofing Material Suppliers Water Heaters - Dealers Windows Energy Conservation Stores Cleaning Product Suppliers Bedspreads - Wholesale & Manufacturers Boiler Dealers Light Bulb Tube Suppliers Plywood and Veneer Material Suppliers Water Heaters - Wholesale & Manufacturers Ceramic Tile Companies Non-ceramic Tile Distributors Bathroom Accessory Suppliers Bath Equipment Suppliers Bedspread Retailers Bed Retailers Blanket Retailers

Additional Locations


    549 Main St

    Carbondale, CO 81623


    PO Box 113

    Carbondale, CO 81623


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/10/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The company failed to properly return phone calls and inform me of further delays upon an already delayed order. Or resolve to my satisfaction. Upon order on Oct 6th of $38.42 from this company I was informed that the desired color of pigment that my client wanted was back ordered. I was offered to change pigments, but the client did not want to, and told it would take about another week. As I had another month (Nov 4th) before the projects completion date I thought that an additional week was not going to hurt at all. Two weeks later, I called back to find out that the order would be in last week and shipped out to me. After waiting patiently all last week and reassuring my customer that the outdoor beehive oven would be completed on time. I called Friday Nov 2nd and got neither an answer nor a return phone call as I tried to see if the order would be here on sat and in good order for completion. With no response I was forced not only to call another company but had to pay an additional $20 for overnight shipping. I was barely able to complete the project without disappointing the client. The company has issued a refund for the purchased amount but unwilling to compensate my out of pocket expenses for the overnight shipping that I was forced to use. This could have been easily avoided if the company began and continued a conversation with me but I was the one who was always initiating contact to find out about my order. They knew of the multiple delays yet not once did I receive a courtesy call or e-mail. If I had, I could have easily cancelled this ordered and ordered else where with out any problems. Yet there was none and I was forced to scramble to not lose my reputation as a natural builder and more importantly my word.

Desired Settlement: As was expected that full purchase is in the process of being refunded. Although when probed about the additional $20 in overnight shipping I was offered a $20 credit. I can not take nor use that because I can not believe in good faith that this company will act respectfully of mine or my clients interest and keep me abreast of any problems that arise from there supply chain. All I would like is to recoup the loss of profit, not even the inconvenience of having to finish the job on a weekend where I should have been with my family. I feel that this is not only fair but reasonable on all accounts.

Business Response: Business Response /* (1000, 6, 2012/11/27) */ Mr. ****** ****** placed his order online on Friday October 5th 2012, at 5:59 pm. Building For Health (BFH) processed the order on Monday October 8th. BFH called the customer on Tuesday October 9th and informed the customer that this product was out of stock and on backorder. At that time the customer was offered 3 options; to switch to another color pigment that was currently in stock, cancel the order, or wait for our stock to come in. The customer indicated at that time that he was in no hurry and that it he would wait. The customer did contact us a couple of weeks later, we told him we were still waiting on the product and emphasized again that he could switch to another product, cancel the order, or wait. Again we were not given any directive that he was under any type of time constraints and wanted to continue to wait. Both times we spoke to the customer we were apologetic and explained that we were not able to give him a definitive answer as to when the product would be available to ship. We then received a voice mail message from Mr ****** on Monday morning November 5, which seemed to have been left over the weekend, we are closed on the weekends. The message was an inquiry about his shipment and for the first time he communicated that he had a client and they were putting pressure on him to get his project taken care of. Before we were able to call him back that morning, he call BFH and asked about his order and wanted to cancel it. He was told that we would check on it and call him back. We did so, and called him back within an hour and confirmed with his wife that we had canceled the order and his online ordering charges would be credited back to his credit card in full that day, which they were. Mr ****** called back and wanted an additional $20 credited back to him because he had to overnight his shipment from another supplier. We explained that because he was given ample opportunities to cancel his order and that he had never given us a time frame as to his needs that we did not feel it was our responsibility to pay his additional $20 fee. As a courtesy, we did offer a $20 credit on file for him to use in the future. We asked if he would be willing to give us another opportunity to supply him with products that maybe more readily available. He refused. Our product back orders usually do not take this long, however on occasion circumstances are such that back orders can take longer than expected. Unfortunately, this was an unpredictable situation with a product that comes from overseas. We are terribly sorry for the delay, however the customer was given several opportunities to cancel the order. When he did cancel it the credit was issued to his credit card that same day. It is important for any customer to inform us of their needs and requirements. Had the customer told us that he was on a deadline and needed the product by a certain date we could have better directed him as to what we may or may not be able to do. We take time with our customers, are extremely responsive, and pride ourselves in caring about our customers and their needs. This was an unfortunate situation and we are sorry that we could not meet this customers needs within the time frame that would work for him.