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BBB Accredited Business since

Moontime Cyclery

Additional Locations

Phone: (970) 926-4516 Fax: (970) 926-4688 0105 Edwards Village Blvd Unit B105, Edwards, CO 81632

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Moontime Cyclery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Moontime Cyclery include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Moontime Cyclery
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 19, 2010 Business started: 01/01/2002 in CO Business incorporated 12/18/2001 in CO
Type of Entity


Business Management
Mr. Frank Mitchell, Owner/Operator
Contact Information
Principal: Mr. Frank Mitchell, Owner/Operator
Business Category

Bicycle Shops Bicycle Repair Shops Sporting Goods Stores

Products & Services

Moontime Cyclery sells the following brand(s): Bell, Giro, Gore Tex, KHS, KTM, Look, Merckx, Oakley, Orbea, Parlee, Pivot, POC, Shimano, SRAM

Moontime Cyclery offers the following product(s): Accessories, Bicycles, Clothing, Helmets, Mountain bikes, Parts, Road bikes, Service

Method(s) of Payment
Refund and Exchange Policy
Returns for Store Credit only, NO REFUNDS
Service Area
Leadville, Winter Park, Fraser, Silverthorne, Frisco, Breckenridge, Eagle, Vail, Edwards, Glenwood, Carbondale, Basalt, Snowmass, Aspen, Steamboat Springs,
Alternate Business Names
Mitchell Custom Cycles Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.