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Northern Colorado and Wyoming

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This Business is not BBB accredited

Bedroom Guardian, LLC

Phone: (877) 738-4912 1712 Pioneer Ave Ste 201, Cheyenne, WY 82001

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Bedroom Guardian, LLC include:

  • BBB does not have sufficient information to determine how long this business has been operating
  • 22 complaints filed against business
  • Failure to respond to 2 complaints filed against business
  • BBB does not have sufficient background information on this business

Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 10
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

34 Customer Reviews on Bedroom Guardian, LLC
Customer Experience Total Customer Reviews
Positive Experience 32
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 34

Additional Information

BBB file opened: April 29, 2013
Business Management
Contact Information
Principal: Owner/Operator
Business Category

Bed Bug Removal

Additional Information

Based on a review of this company’s website, it appears they offer a device that repels bed bugs. According to complaints filed with BBB, complainants state they were not aware of the automatic shipment of product after the initial order.  On 10/01/2014 and 10/14/2014, BBB sent letters to the business asking that they submit a response outlining how they plan to address the complaints.  In addition, BBB requested information on the following: Explanation of the product they provide to the public including the ingredients in the product and how the product works; Explanation of their 100% satisfaction guarantee as stated on their website; Statistics to support the statement “Bedroom Guardian is the leading supplier of bed bug protection devices and can be seen in thousands of stores nationwide” and “The First Bed Bug Repellent of its kind” as stated on their website; Copies of the company’s advertising, including marketing/promotional materials and/or solicitation pieces; Terms/conditions including how and when a customer is charged; Information on where their company is physically located. The business did not respond to BBB requests.

Customer Review Rating plus BBB Rating Summary

Bedroom Guardian, LLC has received 2.13 out of 5 stars based on 34 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

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