BBB Business Review

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This business is not BBB accredited.

Bedroom Guardian, LLC

Phone: (877) 738-4912 1712 Pioneer Ave Ste 201, Cheyenne, WY 82001 http://bedroomguardian.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Bedroom Guardian, LLC include:

  • 89 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • Advertising issues found by BBB

Factors that raised the rating for Bedroom Guardian, LLC include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

89 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 44
Delivery Issues 4
Guarantee/Warranty Issues 2
Problems with Product/Service 29
Total Closed Complaints 89

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints.  Complaints primarily concern the auto-shipment of products after the initial order. Complainants also have concerns regarding their inability to reach a customer service representative when they wish to return the product. 

BBB contacted this business on December 7, 2015 by email requesting a written response outlining a plan to address the pattern of complaints.

On December 18, 2016, an attorney for Bedroom Guardian responded to our concerns by indicating that the company's complaint rate was relatively low considering its size and that "many complaints it received through BBB stemmed from the fact that its call center was understaffed for a period of time." The company "has hired additional call center representatives this month to staff the call center and respond to inquiries."

On January 6, 2016, BBB requested further information regarding how the business plans to address the number of complaints received.  Additionally, BBB noted that the address we have on file is typically a mail-forwarding address and requested that the business provide a valid physical location.

Bedroom Guardian did not respond to our additional requests.

Customer Reviews Summary Read customer reviews

39 Customer Reviews on Bedroom Guardian, LLC
Customer Experience Total Customer Reviews
Positive Experience 33
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 39

Additional Information

BBB file opened: April 29, 2013
Business Management
Mr. Dmitri Garbuzov , Owner
Contact Information
Principal: Mr. Dmitri Garbuzov , Owner
Business Category

Bed Bug Removal


Customer Review Rating plus BBB Rating Summary

Bedroom Guardian, LLC has received 2.12 out of 5 stars based on 39 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.