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BBB Accredited Business since

The Total Image

Additional Locations

Phone: (970) 226-1104 4212 S College Ave, Fort Collins, CO 80525 http://www.thetotal-image.com

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Description

This is a full service hair salon for the whole family. We offer color services,  perms, haircuts, extensions and blow outs.  Manicures, pedicures, natural and artificial nails are also available.  A full range of retail hair products are onsite for your shopping ease. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Total Image meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for The Total Image include:

  • Length of time business has been operating

Factors that raised the rating for The Total Image include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Total Image
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 19, 2010 Business started: 10/19/2010 Business incorporated: 02/24/2011 in CO
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Cosmetology Board - CO
1560 Broadway Ste 1340, Denver CO 80202
http://www.dora.state.co.us/Barbers_Cosmetologists/
Phone Number: (303) 894-7772

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Veronica Kerbs, Owner
Contact Information
Principal: Ms. Veronica Kerbs, Owner
Business Category

Beauty Salons Hair Styling and Services Hair Weaving Manicurists Nail Salons Body Waxing Services Hair Products and Equipment Beauty Salons (NAICS: 812112)

Products & Services

The Total Image sells the following brand(s): Biolage, Joico, Kenra, Matrix , Redken, TRI

The Total Image offers the following product(s): Conditioners, Shampoo, Styling Products

Method(s) of Payment
Cash, checks, credit cards (Visa, MasterCard and Discover)
Alternate Business Names
Total Image
Business Management

Business was purchased from Lanette Henry, January 16, 2012.

Products & Services

Tri, Redkin, Matrix, Joico, Kenra, Dermorganic, Noxin, Pureology

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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