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Greeley Tent & Awning Co

Additional Locations

Phone: (970) 352-0253 Fax: (970) 352-2013 2209 9th St Ste C, Greeley, CO 80631 http://www.greeleytadirect.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Greeley Tent & Awning Co include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Greeley Tent & Awning Co
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: October 18, 2007 Business started: 01/01/1900 Business started locally: 01/01/1900 Business incorporated: 04/01/2007 in CO
Type of Entity

Corporation

Business Management
Ms. Julie Heyer, President Mr. Lindsay Heyer
Contact Information
Principal: Ms. Julie Heyer, President
Business Category

Awning Canopy Suppliers Custom Curtain and Drape Retailers Flag Banner Manufacturer Tent Suppliers Zippers Auto Seat Covers, Tops & Upholstery Upholsterers Canvas Goods Suppliers


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2209 9th St Ste C

    Greeley, CO 80631 (970) 352-0253

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 571

    Greeley, CO 80632

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Complaint Detail(s)

5/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On April 2, 2014, I had a sales representative from. the above-named company come to my apartment for measuring and making arrangement for installation of an 8'x4' canvas awning on my balcony. The sales representative stated "since business was slow this early in the season, installation would be the week of the 21st", and so noted this on the contract. I am a retired senior, I attend the area's senior lunch programs, plus attend other functions throughout each week. For the lunch programs, registration must be scheduled the day before (i.e., reservation call must be in by Monday before 10:00 A.M. for Tuesday's luncheon, Thursday before 10:00 A.M. for Friday's), so I called after 9:00 A.M. on Monday the 21st to get some idea when installation of awning would be during the week. No answer to my question, but a promise to call me back on Tuesday. I called the company Tuesday after Tuesday's luncheon (the 22nd), and the owner of the company answered my call. I explained that I would like a tentative schedule for installation, since it was stated on my contract "week of 21st" (of April), and I then could better schedule my week's activities. The owner asked me "why I didn't call 12:01 A.M. on the 21st"? (sarcasm) I tried to explain the reason for my call again, but he accused me of "trying to tell him how to run his business". He became irrational, sarcastic, and unreasonable because: 1) he had something or someone else bothering him, or 2) his business had picked up with larger orders and my little order had been "shelved" or "back-burnered" - who knows? I cancelled the order and asked that my deposit of $100 be refunded, but he hung up on me. Since I am on a limited income, I budget my money carefully and spend it frugally, so this awning installation represents a planned budgeted investment. I've worked for many years in the business world, and understand how problems occur and scheduling sometimes needs to be reevaluated and adjustments made, so I would have easily accepted a reasonable explanation why his company could not meet the proposed week for installation, or he could have just asked that I work with him on an extension of time for installation. I moved to Greeley after retirement from the Phoenix area, where business is very competitive and customers are treated courteously, no matter how difficult. Are the companies in northern Colorado so well established and lucrative that these traits are discarded due to lack of competition? I haven't heard from anyone employed by the Greeley Tent and Awning Company, nor have I received my refunded $100 deposit, as of this date. I'm 79 years of age, and I sure don't need nor want this problem at my age just a little sun protection on my balcony this summer. Sincerely, ******* ****

Desired Settlement: See above

Business Response: As a company we did try to help *******.  However, we are a business and cannot operate when customers would like to receive our product for free.  Business cannot survive on this platform.  *******'s check was waiting for her at the front office where she resides, for her to pick up at any time. We have moved on and hope that ******* will to.

Consumer Response: I am in receipt of your correspondence with the Message from Business. The comment "we are a business and cannot operate when customers would like to receive our product for free". "********* check was waiting for her at the front office where she resides, for her to pick up at any time.` 

The check was supposedly dropped off at the office after the manager had gone for the day. There is no mail slot, nor space under the door to slip a check or mail underneath. 

The credit union which I do my banking will not stop payment on a check unless it is lost or stolen. Since the owner said he placed the check, at the office, I, therefore, could put a stop payment on it based on it being lost, which I did. 

If there was a check involved, where did he get that I wanted to receive their product FREE? 

I have a very poor opinion of how this company manages its business. I'm not bitter, but it has left me with a poor opinion and desire to distance myself from it and any more like it. 

Thank you for your interest in this matter. I now consider it all in, the past and will continue to carry the stop payment on my check for may months to come. 

Respectfully, 


******* ****  **** ** **** **** **** *** ******** ** *****