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Phone: (970) 352-0253 Fax: (970) 352-2013 2209 9th St Ste C, Greeley, CO 80631
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Greeley Tent & Awning Co include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Julie Heyer, President Mr. Lindsay Heyer
Awnings & Canopies Custom Curtain and Drape Retailers Flag Banner Manufacturer Tent Suppliers Zippers Auto Seat Covers, Tops & Upholstery Upholsterers Canvas Goods Suppliers
THIS LOCATION IS NOT BBB ACCREDITED
2209 9th St Ste C
Greeley, CO 80631 (970) 352-0253 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 571
Greeley, CO 80632
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On April 2, 2014, I had a sales representative from. the above-named company come to my apartment for measuring and making arrangement for installation of an 8'x4' canvas awning on my balcony. The sales representative stated "since business was slow this early in the season, installation would be the week of the 21st", and so noted this on the contract. I am a retired senior, I attend the area's senior lunch programs, plus attend other functions throughout each week. For the lunch programs, registration must be scheduled the day before (i.e., reservation call must be in by Monday before 10:00 A.M. for Tuesday's luncheon, Thursday before 10:00 A.M. for Friday's), so I called after 9:00 A.M. on Monday the 21st to get some idea when installation of awning would be during the week. No answer to my question, but a promise to call me back on Tuesday. I called the company Tuesday after Tuesday's luncheon (the 22nd), and the owner of the company answered my call. I explained that I would like a tentative schedule for installation, since it was stated on my contract "week of 21st" (of April), and I then could better schedule my week's activities. The owner asked me "why I didn't call 12:01 A.M. on the 21st"? (sarcasm) I tried to explain the reason for my call again, but he accused me of "trying to tell him how to run his business". He became irrational, sarcastic, and unreasonable because: 1) he had something or someone else bothering him, or 2) his business had picked up with larger orders and my little order had been "shelved" or "back-burnered" - who knows? I cancelled the order and asked that my deposit of $100 be refunded, but he hung up on me. Since I am on a limited income, I budget my money carefully and spend it frugally, so this awning installation represents a planned budgeted investment. I've worked for many years in the business world, and understand how problems occur and scheduling sometimes needs to be reevaluated and adjustments made, so I would have easily accepted a reasonable explanation why his company could not meet the proposed week for installation, or he could have just asked that I work with him on an extension of time for installation. I moved to Greeley after retirement from the Phoenix area, where business is very competitive and customers are treated courteously, no matter how difficult. Are the companies in northern Colorado so well established and lucrative that these traits are discarded due to lack of competition? I haven't heard from anyone employed by the Greeley Tent and Awning Company, nor have I received my refunded $100 deposit, as of this date. I'm 79 years of age, and I sure don't need nor want this problem at my age just a little sun protection on my balcony this summer. Sincerely, ******* ****
Desired Settlement: See above
Business Response: As a company we did try to help *******. However, we are a business and cannot operate when customers would like to receive our product for free. Business cannot survive on this platform. *******'s check was waiting for her at the front office where she resides, for her to pick up at any time. We have moved on and hope that ******* will to.
I am in receipt of your correspondence with the Message from Business. The comment "we are a business and cannot operate when customers would like to receive our product for free". "********* check was waiting for her at the front office where she resides, for her to pick up at any time.`