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Phone: (888) 864-7721 Fax: (970) 797-3608 View Additional Phone Numbers PO Box 271093, Fort Collins, CO 80527
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Uniq Cycle Sounds include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Kristopher Winkler, Owner
Car Stereo Stores Motorcycle Part Suppliers Sound System Equipment Suppliers
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 271093
Fort Collins, CO 80527 (970) 797-3607 (888) 864-7721
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Additional Phone Numbers
- (970) 797-3607(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased speakers and an amplifier for a motorcycle as a Christmas gift. The amplifier did not work. f My order number is XXXXX. The purchase amount is $299.99 and was put on my Mastercard credit card. Being that I live in Illinois, we did not put the speaker system on the bike until we had nice weather, which was the end of April. After installing the speaker system we noticed the power indicator on the amplifier did not light up. We double checked the connections with a Volt meter to make sure every thing was properly connected. I then called Uniq Sounds and talked to ***** and explained to him how we had everything connected and that the Volt meter indicated we were getting 11.32 volts. ***** said that we did "everything right" and it sounded like we got a "bad amp." He then stated that he has had alot of amps returned lately for the same problem. He told me to send him the amp and he would send me a new one. I sent him the amp via Fedex. 3 weeks later I finally received the new amp. The power light came on when we connected the new amp. However, when we connected my Ipod to the RCA jacks on the amp, we didnt have any sound. I then connected the speakers to a portable stereo, bypassing the amp, and it worked fine. I then took the amp to ********************************************************* and talked to ****. He told me the RCA jacks on the amp were no good. I went home and called Uniq Sounds again and talked to ***** and told him what Radio Shack said. He said he would send me another amp. I told him that I would prefer a refund because I have spent enough money and was not happy with their product. He said he wouldnt give me a refund but he would send me another amp. I received the third amp and plugged it in. It immediately got very hot. I took the motorcycle and the amp to a motorcycle shop here in my town. The owner of the shop looked at all of the connections and said "This amp is junk." He then told me to contact The Better Business Bureau because "obviously, this guy sells crappy products."
Desired Settlement: After spending $300 on the speaker system and paying to Fedex the first amp back to the company, and having 3 bad amps, I am not confident with the products from Uniq Sounds and I am requesting a full refund.
Business Response: Business Response /* (1000, 5, 2013/05/24) */ This customer purchased an item from us over 5 months ago. Our return policy clearly states we have a 30 day return policy. The customer was not happy with the product due to a possible defect so we tried to resolve it (and would continue to work with them to resolve it) under warranty. But the customer wants a full refund instead, 4 months past the return policy cut off. As with any company we have policies in place for a reason and try to stick with these policies, especially since we test all our product prior to shipment so we can not be sure it is actually our product or something the customer may have done. However, we do not want any of our customers to be this unhappy (especially with an xmas present!) so we would be willing to make an exception in this case. We will offer a full refund once we receive the product back. This is also assuming it is still in like new condition so we can resell it, if not we will need to assess a restock fee. We would also ask that they reconsider the quality of our products as we back everything with a LIFETIME warranty for a reason. If we had such a bad product, we could not stay in business having to constantly replace items under warranty. Plus ***************, ********** and many other well-known dealers and distributors carry our products and would not do so if we carried a 'crappy product'. This appears to have just been an unfortunate fluke and we are willing to make this exception to our policies in an effort to make this customer happy and satisfied.