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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Ken's Muffler Shop Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ken's Muffler Shop Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Scott Melbye, President
Auto Repair & Service Brake Service Mufflers & Exhaust Systems RV Repair Shops Tire Dealers Auto Diagnostic Service
Alternate Business NamesKen's Muffler & Brake
Industry TipsAuto Repair & Service
1219 N College Ave
Fort Collins, CO 80524 (970) 484-7949 (970) 484-6001 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (970) 484-7949(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: After having the starter replaced on my Saturn and picking it up from Ken's, my car broke down the very next day. I had to call an after hours service to come and take a look, and hopefully get my car running again. After taking a look, the repair man told me my battery terminals were so heavily corroded that their was not enough power getting to my starter, he was curious as to whether this was the problem from the get go, and assumes that Ken's replaced my started because they could, not because it actually needed to be replaced. Furthermore, Ken's should have cleaned the corrosion off my battery terminals while they were working on the engine as part of the process is disconnecting the battery before beginning the work. After speaking with them, they made no effort to correct the situation, and offered no apology. I feel used and humiliated for letting a business pull a fast one on me.
Desired Settlement: I would have liked at least some of my money refunded. I paid for a service to be completed, and they did not follow through on their end of the transaction.
When Ms. ****** visited with us concerning her situation our service writer apologized for her inconvenience and asked us to talk to her regarding what we are able to do for her. After listening to her compliant we told her we would like to take care of her as best we could. She was asking us to issue her a check in the amount of $200. We asked her for her receipt for the amounts she paid to the after hours service provider that helped her. She informed us that not only did she not have a receipt but also could not remember the name of the shop that helped her out. At that point we asked her if she paid for it with a credit card and she responded yes. We then explained to her how to go online with her credit card company and get the information on the shop that the charge was made to. We asked her to please come back when she had the information so we could help her out. We have not heard from her since.