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BBB Accredited Business since

Friesens Auto Center Inc

Phone: (970) 490-1907 Fax: (970) 490-6152 View Additional Phone Numbers 1110 N College Ave, Fort Collins, CO 80524

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Friesens Auto Center Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Friesens Auto Center Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 08, 1992 Business started: 11/01/1992 Business started locally: 11/01/1992
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202

Type of Entity


Business Management
Mr. Stan Friesen, owner Ms. Gale Friesen, owner
Contact Information
Principal: Mr. Stan Friesen, owner
Business Category

Auto Repair Brake Service Car Lubrication Shops Tire Repair Shops Wheel Alignment, Frame & Axle Service - Auto Auto Services Battery Supplies Storage Battery Retailers Auto Air Conditioning Car Alternator and Generator Repair Stations Auto Diagnostic Service Auto Electric Service

Industry Tips
Auto Repair & Service

Additional Locations

  • 1110 N College Ave

    Fort Collins, CO 80524 (970) 493-1905 (970) 490-1907


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/14/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The truck is still running quite rough, they didn't even perform a basic tune up for the price I paid. There are more issues than there were before I had them replace the heads. I don't know what they did but I'm amazed it made it out here from Colorado.

Desired Settlement: I'd like the money I paid them back, seeing as I have to find another mechanic to look at my vehicle, and hopefully get it fixed properly this time.

Business Response:

To Whom It May Concern: 
In the beginning of July 2015 Mr. ******** brought his 1999 ***** ****** to Friesen's Auto Center with a complaint that it was overheating. We diagnosed the vehicle as needing a new engine due to the engine having suffered extreme heat and thermal breakdown. Mr. ******** disagreed and said that he had experience as a mechanic and he wanted to try a cheaper way to fix it. Finally with much disagreement and hesitation Mr. ******** asked us to put on new cylinder heads. 

We replaced the cylinder heads as well as head gaskets and various other parts. He was advised per his invoice which he signed that this vehicle needed a new engine which he did not want to do. Attached is a copy of the original invoice explaining the situation. 

Finally, all of the parts were new and a nationwide 36 month/36,000 mile warranty was put on the labor/parts involving the said vehicle. If Mr. ******* is unhappy with any of the parts or labor he can take it to a local Tech-Net shop to take advantage of the warranty. In addition, we personally delivered the vehicle to Mr. *******e's residence, we did a complementary oil/filter change, and we replaced his air filter at no charge. Upon delivery, Mr. ******* seemed to be happy with the said work after he had his daughter test drive the vehicle. He signed the invoice releasing his vehicle back to him. 

Stan F****** *** 

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Friesens Auto Center Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)