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BBB Accredited Business since

E & B Automotive Inc

Phone: (970) 635-0393 127 Barberry Pl, Loveland, CO 80537 View Additional Email Addresses https://plus.google.com/+EBAutomotiveIncLoveland View Additional Web Addresses



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Description

Full service auto repair shop, preventative maintenance servicing all makes and models, foreign and domestic vehicles.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that E & B Automotive Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for E & B Automotive Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on E & B Automotive Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 13, 1994 Business started: 10/20/1993 in CO Business started locally: 11/01/1993 Business incorporated 10/20/1993 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
http://www.colorado.gov/oed/industry-license/

Type of Entity

Corporation

Business Management
Mr. Earl Willis, President Mr. Matt Swartz, Manager
Contact Information
Principal: Mr. Earl Willis, President
Business Category

Auto Repair Diesel Auto Repair Shops Auto Repairing - Foreign Auto Repair - Vintage Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Brake Service Consultants - Auto Repair Engine Repair Rebuilding Companies Car Lubrication Shops Mufflers & Exhaust Systems RV Repair Shops Tire Repair Shops Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Auto Services - Oil & Lube Battery Supplies Four Wheel Drive Vehicles - Repair & Service Storage Battery Retailers Clutch Suppliers Shock Absorber Suppliers Tire Dealers Auto Air Conditioning Car Alternator and Generator Repair Stations Auto Diagnostic Service Auto Electric Service

Products & Services

E & B Automotive Inc sells the following brand(s): Jasper Engines & Transmissions; Interstate Batteries; Bridgestone, Firestone, Fuzion, Goodyear, Michelin tires; Napa auto parts

E & B Automotive Inc offers the following product(s): Tires, windshield wipers, other auto parts only as part of a maintenance or repair service.

Method(s) of Payment
cash, Discover, MC, Visa, Debit card, checks
Industry Tips
Auto Repair & Service

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/21/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I used the recommened ****** company by E & B Automotive to get my car from home to their business. When the insurance company asked for an itemized invoice for the $55.00 charge, E & B Automotive directed insurance company to contact ******* ******. ******* ****** provided the invoice of $45.00 to the insurance company. So insurance company would only reimburse me for $45.00 not the $55.00 I was charged. When I approached E & B the next day...one person said that was standard practice...one person said E & B was given a discounted rate. I feel the practice of pocketing $10.00 of a customer's money unethical.

Business Response: I apologize for the misunderstanding. I have been doing business with ****** ****** for 20 years. We do 2 to $3000.00 a year in ******. ****** ****** bills us on a monthly statement. We are allowed a discount, which comes to $45.00 for all in town ****** for our customers. My understanding from ****** ****** that they charge $55.00 for all in town ******. E & B Automotive set the $55.00 ****** for our customers based on this information. The invoice that was sent to ***** **** and given to customer, was E& Bs  invoice not the customers.
Once again I apologize for the mix up and have sent a check for $10.00 to ***** because ***** **** did not pay the full amount.

Any further questions please give me a call at ************.

Thank You

**** ******

Consumer Response: Better Business Bureau:

I have received the check from E & B Automotive.  Thank you for your
help in promoting good business practices.  ***** *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on E & B Automotive Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)