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BBB Accredited Business since
Phone: (970) 484-7556 Fax: (970) 484-5501 1925 S Timberline Rd Unit S1, Fort Collins, CO 80525 View Additional Email Addresses
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At Community Automotive, we put the emphasis on care, not just auto repair. Family owned and operated in Fort Collins since 1995, we focus on quality and friendly car care and maintenance — including oil changes and brakes — working with you on what’s needed and what can wait, so you’re back on the road quickly.
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A BBB Accredited Business since
BBB has determined that Community Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Community Auto include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Eric Warrington, Owner Ms. Tanya Warrington, Owner
Auto Repair Auto Repair & Service - Airbags Auto Repairing - Foreign Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Auto - Fleet Maintenance Auto - Fleet Service Brake Service Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services - Oil & Lube Auto Air Conditioning Auto Diagnostic Service Auto Electric Service
Method(s) of PaymentVisa, MasterCard, NAPA EasyPay, American Express, Discover, WEX, Cash
Refund and Exchange PolicyHome of the 4 year/ 40,000 mile and nationwide warranties on select repairs
Alternate Business NamesCommunity Automotive Center Inc
Industry TipsAuto Repair & Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1925 S Timberline Rd Unit S1
Fort Collins, CO 80525 (970) 484-7556 Directions
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Was looking at purchasing a used car from Cactus Hill in Fort Collins and I live in Longmont. Community Auto is the nearest ******** ****** **** **** mechanic near by so I had them do a thorough inspection to avoid purchasing a bad car. After paying $160 to do a very thorough inspection, Roger at Community Auto told me that they were unsure about the transmission. I asked if he could help us figure out if it was good or not. He said he would have his transmission guy look at it, but it would cost extra. I figured another $200 to avoid buying a car that would need the transmission rebuilt. The transmission guy did a reflash. When we went to pick up the car from Roger, we asked is the transmission good? Roger told me his transmission guy said, "This is a good transmission" but it would need a while to relearn how to shift. I bought the car for $6,000 and a month later it still is shifting very hard from 2nd to 3rd gear. Took the car to another mechanic, who does transmission work, and was told the transmission needs to be rebuilt, and the computer for the transmission is defective, which apparently is common in this car's year and model, and has to be replaced. Estimate is about $6,000. This is exactly why you have a trusted mechanic inspect a used car before you purchase it. Apparently Community Auto is NOT to be trusted.
Desired Settlement: This purchase would not have been made had Community Auto done their job properly and not misled and misinformed me about the state of the transmission. They need to repair the transmission and replace the defective transmission computer or pay another mechanic to do so.
Please refer to the attached document.
We have had several phone conversations attempting resolution with this customer, without success. Unfortunately, we cannot grant the customer his desired settlement of $6,000 to pay for a new transmission and new transmission computer.
As you can see in the screen shot of a ****** ******** conversation between my wife and I, we were clearly informed by Roger, the manager at Community Auto, that it was a Transmission Specialist who looked at our vehicle, not a computer diagnostics expert. We were also explicitly told by the Roger, the manager at Community Auto, that the Transmission Specialist had told him, "This is a good transmission." That is an exact quote.
Refunding us $364 is a pitiful attempt to fix $6,000 in damages. I called Roger and asked him what he or his Transmission Specialist could do to remedy this and he said, "Sorry it didn't work out." He did not put me in touch with the owner and would not listen to anything I had to say other than to lie and deny having ever told us that his Transmission Specialist had said, "This is a good transmission." Roger even denied having ever told my wife and I that it was a Transmission Specialist that looked at the Transmission, but insisted he had told us it was a computer guy who looked at the transmission computer. That is a lie. Even if it were true, which it is not, how come the computer specialist failed to know or detect the well known issue of defective transmission computers in 2002 ****** ****s, which the other transmission shop was able to predict would be their diagnosis before they even looked at the car? Being informed of the $1,800 cost to replace the defective transmission computer also would have stopped us from purchasing this car.
Roger, the manager at Community Auto, left us no other recourse but to post far and wide how Community Auto has caused us $6,000 in damages by misleading us. These "inflammatory" posts were nothing but factual regarding our experience with Community Auto. Without having made these posts, the owner would never have been informed, or ever tried to contact us, which he did, because of these posts. While we appreciate him taking the time to call us and speak with us, he ultimately refused to remedy the situation. He even insinuated that we knew there was something wrong with the transmission and chose to purchase it anyways.
Why would we go through the process of paying a mechanic to inspect a vehicle to make sure it didn't have something catastrophically wrong with it, like needing a rebuilt transmission, if we would gamble our money and purchase a car we weren't positive was a good car anyways?
Community Auto's incompetence and inability to detect such a major flaw as the need for rebuilding a transmission, failure to communicate accurately who they were having look at the car, and failing to communicate their belief that there was still something wrong with the transmission, led my wife and I to buy a $6,000 car which now needs $6,000 in repairs.
Since Community Auto's owner and I have already tried to reconcile this over the phone, and he was unwilling to make any reasonable attempt to repair the $6,000 damages beyond refunding us $364 for the inspection, we are forced to bring him to small claims court. We are in the process of filling out the paperwork.
Please refer to the attachment for our response.
We are sorry the customer felt misled about the condition of the transmission in the vehicle he brought in for a pre-purchase inspection. We strive to give accurate factual information with pre-purchase inspections and diagnostic recommendations. We do not try to get our customers to buy any particular used car they bring in for inspection. Our goal is to report observations and allow customers to make their own judgments and decisions.
You continue to misconstrue facts. We were told by the manager, Roger, that the car’s transmission computer was still relearning how to shift and would continue to shift funny for a while, but that it was already improved. When my wife and I explicitly asked the manager, Roger, if there was any damage to the transmission, he said, “No. The transmission specialist said, ‘this is a good transmission.’”
This back and forth through the BBB is a waste of time. We were unable to come to an agreement over the phone. You continue to insist that you did not mislead us, which is factually untrue. You owe us approximately $6,000 for the repairs that need to be done, but you think otherwise.
We have mailed our final offer letter to you. If you don't agree to settle out of court, we have no recourse left but to file in small claims court.
Expect the letter, and please reply promptly, as we will begin filing asap.
Customer Reviews Summary