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BBB Accredited Business since
Phone: (970) 689-1556 Fax: (970) 472-1042 935 N College Ave, Fort Collins, CO 80524
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business offers used car sales and full service auto repair.
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A BBB Accredited Business since
BBB has determined that Cutting Edge Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cutting Edge Automotive include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Craig Manthey, Owner
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Products & Services
Subaru, used car sales, auto repair, truck sales, Fort Collins auto services, brakes, oil, lube, transmission, alternators
Industry TipsAuto Repair & Service Research Key in Buying New Vehicle
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
935 N College Ave
Fort Collins, CO 80524 (970) 689-1556 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We paid cash for a vehicle, the dealership took our money and did not sign over a title to us or give us a voucher for emissions. Two days after purchase, we discover the cords are coming through one tire. We take it to see if we can fix one tire, the tire company informs us that there are four completely different tires on the vehicle and if driven like that, it will ruin the all-wheel drive, therefore, we must buy all four tires. Five days after driving the vehicle, a headlight goes out. The dealership inspects the car, and notices it was still in good condition and repaired the headlight. Less than 6 hours later a rod goes out in the engine. Car had to be towed and not operable. Dealership tells us the engine must be replaced and is requiring us to pay an additional $2,600 in order to get the car running.
Desired Settlement: Would like my entire purchase price back for the vehicle plus the amount of the new tires (which was $500).
I would like to address the original complaint by fully disclosing the details of the interaction between the customer and Cutting Edge Automotive.
Customer Reviews Summary