This business is not BBB accredited.
Auto Oasis LLCAdditional Locations
Phone: (307) 472-0070 Fax: (307) 472-2850 721 Saint John St, Casper, WY 82601
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Auto Oasis LLC include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
Phone Number: (307) 777-3840
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Sherri McCoid, Owner/Manager
Used Car Dealerships Auto Repair Truck Repair Shops
Industry TipsAuto Repair & Service Research Key in Buying New Vehicle
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: We purchased a truck that the dealer stated had a newer engine and a newer transmission, when we took ownership of the vehicle we drove 90 miles to another town and the transmission started shifting hard/slamming into gears. I reported this within the first 24 hours, **** the owner that goes by the name ****** ******* on Facebook, told me through a message too unhook the battery for 5 minutes to see if that helped, it cleared the code and shifted fine again until we went on the highway again after 60 mph and the motor and transmission being full operating temp again it started slamming gears again. So I sent **** (****** *******) a message again, he told me to bring the truck in to have it hooked up to his computer too clear the codes and see what's going on. As I was talking too **** his tech came and took my keys and hooked it up too the computer and checked codes, before I could see them he cleared them and just told me it was an evap code and too make sure I had the gas cap tight. So it worked fine again just running around town, which at the most it's run 20 minutes so the transmission is never up too operating temp. Then the next time we left town again and as soon as we went over 60 mph it started slamming gears again. We were on our way too MN for a family wedding and we stopped a couple times too unhook the battery and it worked one time too clear the light and it immediately shifted hard again. So I sent **** (****** ******* on Facebook) a message again and this time he didn't respond for about a week. Then I messaged him again about this and he told me he would look into it. So a few days went by and I had my truck hooked up too the computer and I was surprised at what I saw, it had 8 codes two of them related to transmission issues. The codes that came up were P0101, P0174, P0442, P0741, P0894 and P0442, three of these codes have come up numerous times. The three codes that came up numerous times were the P0894 which is Transmission component slipping code and P0741 whis is TCC stuck again a transmission code. So I messaged **** again about these codes and asked him what is going to be done with the truck, he told me that codes come up all the time for no reason on cars, this is very untrue as I am a technician as well, any codes that come up as many times as these did show there is in fact an issue with what the code is related too. A code comes up when something in that system related to the code is out of the parameters, it does not just come up for no reason. Then he got very rude with me and blocked me on FB and I have printed off copies of all the messages related too this truck and he did in fact state this truck has a newer transmission and engine.
Desired Settlement: I want to have this truck repaired too the status I was informed it was with a working transmission or if he has documented proof that both the transmission and motor have been replaced lately I will let this go and chalk it up too a lesson learned. But I do want the vehicle he informed me I was purchasing, if that means rebuilding or replacing the transmission so be it at his cost.