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A BBB Accredited Business since
BBB has determined that Tynan's KIA meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Tynan's KIA include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Type of Entity
Business ManagementMr. Edward Tynan, Vice President Ms. Kathy Snyder-Martin, A/P
Car Dealerships Auto Repair & Service
Alternate Business NamesFort Collins Nissan Inc
Industry TipsAuto Repair & Service
2849 S College Ave
Fort Collins, CO 80525 (970) 377-6900 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: After going on a test drive my salesman **** tried to rush me into a high pressure sale of this vehicle. After noticing a popping sound I investigated to find out that the rubber isolation around the drive-shaft carrier bearing to be worn out, after pressing them further it was in the safety inspection that indeed the carrier bearing was worn. I called my friend who is a ASE certified mechanic he stated that the carrier bearing would be an easy fix but also stated that it might also be a rear pinion gear issue as well. I asked them directly if there was any issues in the report about the rear pinion gear or rear axle to which they replied NO. I fixed the drive shaft and after putting it back in and taking it on a test drive I noticed a vibration coming from the rear of the truck. I inspected everything and found nothing wrong. The next day I had the tires balanced only to hear and feel the same vibration. I called **** my salesman and told him of my problems and asked if they would look at it, ultimately they said no, they would not even look at it for any reason. I also noticed that someone had recently put fresh gear oil in the rear differential. I took it into another Nissan dealer in the area and had them look at it to which they found out the rear axle was worn out and failing, the slop in the drive-line and worn out carrier bearing masked the problem. It will need a $2400 dollar rebuild or a used axle installed for $980 plus tax to even be dependable. The service manager was shocked that this passed Tynan's safety inspection and stated that they would have never put it on their lot in this condition. I called **** once again only to find out they they are planning to do absolutely nothing to help me out, NOTHING! not you buy the part and we will pay labor NOTHING! I have had better service from shady used car only lots. The carrier bearing and this should have been fixed before they even put it on their lot and certainly should at least be dealt with now to some degree.
Desired Settlement: Since they wanted NOTHING more to do with me once they got my money and will not even return my calls and I am having it fixed at a third party shop (authorized Nissan service). I want them to pay the repair bill, $980 plus tax. The very least I will settle for is half of that. I think that is more than fair. I will upload supporting documents once I get them.
We have attached the:
Per Mr. *****'s response he would drop his case if we provided a copy of the police report, and a copy the findings from the mechanic who inspected the vehicle showing no mention of pinion gears being bad or making noise. You will see that the police report was filed on 1-29-2014 and the inspection 2-4-2014 has no mention of pinion gears at all.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: I was notified by the sales person that the car i was purchasing has hail damage after i signed all the paper work for buying the car. I went to Tynan's Kia in Fort Collins to buy a new 2014 Kia Sorento SX on 22nd June. I did test drive the model i wanted and then selected the color i wanted and i came to an agreement on the price of the car with the dealership. Once i signed couple of papers with Sales guy then went to the finance guy and did all the paper work for buying the car.Once i completed paper work came out and went to the car. Then sales guy shows me the hail damage on the car and tells me that he would fix it and told me that i should not worry as it will not showup on carmax reports. I asked him why he did not tell me earlier before i signed all the paper work, he started telling me that he saw them after the car was washed. I told him you should have come to me when i was signing the paper work with finance guy and there was not answer. he did tell me there was hail in the area and it might be then this car might have had hail damage and he also told me that they got insurance check.So my question for him was if you knew there was hail damage, how couldn't you check this car. There was no proper answer from the sales guy. I was not happy told him to write in a paper and give me what he told me about when he saw the hail damage. He told he would fix hail damage, all the scratches on the and fix a running board and deliver car early next week by Tuesday or Wednesday. finally he delivered my car on Friday evening(06/28)
Desired Settlement: I want them to compensate me for selling me a hail damage car.
(The consumer indicated he/she DID NOT accept the response from the business.)
Business Response: The hail was disclosed and repaired before the customer took delivery. Therefore, the dealership is not going to give the customer any additional money or services.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: Sold me a mechanically inferior vehicle to what was portrayed at time of sale and the sales manager used my lowest score to determine my APR. List if issues in the first 500 miles: TPMS sensor, leak in the panoramic roof, faulty battery, squeaky breaks, oil change indicator sensor on, vehicle engine knocking and noisy suspension. I came back to the dealership three times and in a matter of three weeks only the battery issue was fixed by replacing the battery. Final diagnostic at Jeep showed an initial bill of $1500-$2000 just for the leaky roof and TPMS sensor. The rest of the issues went undiagnosed.
Desired Settlement: List if issues in the first 500 miles: TPMS sensor, leak in the panoramic roof, faulty battery, squeaky breaks, oil change indicator sensor on, open safety recall in the windshield wipers, vehicle engine knocking and noisy suspension. I came back to the dealership three times and in a matter of three weeks and only the battery issue was fixed by replacing the battery. Diagnostic at Jeep showed an initial estimate of $1500-$2000 just for the leaky roof and TPMS sensor. The rest of the issues went undiagnosed as per ******'s Kia request. During the time of sale the vehicle was sold "as is" and ********** (sales manager) assured me that there were no mechanical issues with the vehicle as there is a $500 fee written into each sale to cover maintenance costs for all their vehicles. Furthermore, when my credit was ran they either lied to the bank or submitted my lowest score in order to give me a non-negotiable APR over 8%. When I asked if they could do better, ********** said "not from this bank and we are a diamond member with this bank; they give us the bast rates. If you like I can run your credit with other banks but it will effect your credit negatively with further inquiries". I found out from my attorney that this was not true because vehicles and houses have a 30 day period where this is an exception. After three visits to ******'s Kia and the final visit to Jeep to diagnose/fix my vehicle; I called ******'s Kia three times. The first time I spoke to ************ and he told me Mr. ****** was on vacation and only he could fix any issues and Jeep is not to diagnose anything more than a leaky roof and fix the oil change light. The second time I called I spoke to Jesse Powers and he said Mr. ****** is at another dealership and he doesn't know when Mr. ****** ****** would be in because he doesn't have a set schedule. When I called back a third time I reached a receptionist and asked again where Mr. ****** ****** was and I was told he was with a sick relative. In short, no one but ****** Tyanan could help me and no one knew where he was or when he would be back. The attitudes I was getting from Tynans Kia were more argumentative and passive/aggressive in relation to the vehicular issues I was having. Furthermore, the deceptive sales practices in regards to the price vs. condition of the vehicle and how my credit was ran "tipped the scale" for me and I decided to trade in the vehicle and take a $3850 loss. Upon hearing that I traded in my vehicle, Mr. ****** ****** declined to do any further business with me or remedy my situation in any way.
Business Response: Business Response /* (1000, 5, 2012/10/29) */ Contact Name and Title: ****** ****** Owner/GM Contact Phone: XXX-XXX-XXXX Contact Email: *****@tynans.com Mr ****** purchased the 2008 **** Liberty on September 17th, 2012 "as is" at time of Delivery. Mr ****** brought the car back to our service department on September 11th for repair on cigarette burns- which we fixed for free Mr ****** brought the car back to our service department on September 24th with the following issues (I also have responses on what we did for him) TPMS sensor- this light was on because of the SPARE tire, that didn't have a TPMS stem in it, it just had a regular stem, causing light to come on. WE told him that if he purchased the stem that we would put it in for free (no labor charge) he declined. Leak in the panoramic roof- this is something that is a common problem on this model, I have attached a few articles that show how other people are experiencing the same thing. This seem sto be **** Factory Defect. http://www.carcomplaints.com/****/Liberty/2008/accessories-exterior/sky_slider_is_defective.shtml http://chrysler-corporation.pissedconsumer.com/jeep-liberty-sky-slider-XXXXXXXXXXXXXX.html Faulty Battery- we replaced the battery at "no charge" on October 1st Squeaky brakes- we replaced the brake pads at "no charge" on September 24th Oil change indicator sensor- this is something that we as a ****** store can't properly diagnose. Per the owner, ****** ******, Our service manager made an appointment at the ********** store for Mr ****** (offered to put him in a loaner car and Tynans would take the vehicle down to ****** (once again at no charge) and Mr ****** declined, claiming he lives close to the ***** store and he could bring the car in himself. Vehicle engine knocking and noisy suspension- we did not find any problems with the engine knocking or suspension. ****s are a rather "loud" vehicle as is. When we made the appointment for him at **********, we only asked for the light to be cleared and also a second opinion on the panoramic roof. Mr ****** traded the vehicle in to ****** without ever contacting that we went above and beyond for Mr ******. After he traded his car into the other dealer **** (the service manager) or ****** ****** (owner/ Gm) We at Tynans feel ship before contacting us with the diagnosis, we felt there was no more that we could do for him. Consumer Response /* (3000, 7, 2012/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did purchase the vehicle "as is" on September 17th. The vehicle was sold to me in excellent condition "as is". I paid ******'s $500 maintenance fee and was assured that the vehicle was in perfect mechanical working order at the time of sale. I have the paperwork that shows an "as is" vehicle in excellent working condition and the additional $500 I paid. I'd like to see the paperwork for Sept 11th as there were never any cigarette burns in the vehicle. How did these get fixed for free if they never existed? As far at the TPMS sensor in the spare tire, this should have been addressed at the time of sale. If I was missing a break pad or a spark plug would you charge me for that too? Of course I don't want to pay for something twice and that's why I declined. Come on, I paid full retail for a broken vehicle with missing parts. These things were supposed to come out in the maintenance diagnostic that I paid $500 for at the time of sale. You told me about the bad wipers, but failed to mention anything else, why???? As far as the leaky roof, this was not mentioned to me either. It seems like you have plenty of articles to throw at me once I bought the vehicle and here on BBB response page. Where were these reports at time of sale or did you just know nothing about the vehicle you sold me? Either way, ignorance or deception is not a way to conduct business. I agree, you replaced the battery and cut my rotors and sanded down my breaks for free. Thank you. You also sent me over to ********** **** to fix the oil change sensor indicator and look at the leaky roof for assessment. I was also told to get back to ****** ****** once these things were done or if I ran into any problems. **** couldn't even see me that day and I was stuck there all day with nothing but an initial assessment of $1XXX-XXXX worth of work. I got offered a vehicle the week prior but declined because the issues were not great enough to warrant a loaner car. Common sense says it takes less than a day to assess a roof and clear a sensor. Plus, I live 5 minutes from the **** dealership. Vehicle engine knocking and suspension happened the week between I was last at ******'s ****** and when I took the vehicle to ****. Tyanan's ****** was adamantly opposed to having **** diagnose these issues and I was not getting any reassurance that they were going to remedy the situation on Oct 16th, 2012, the day I took it to ****. I had to run everything through ****** ****** who was either on vacation, at another dealership or taking care of a sick relative. Either way, no one could reach him. I am assuming Mr. ****** does not own a cell phone due to these responses. In short, I did contact Tynans ****** and got nowhere. I lost $3850 on the trade in because I cannot afford to be without a reliable vehicle for one day. No one helped me and ******'s made a nice profit while I lost a nice amount of money. I'm looking for a compromise here, not $3850. ******'s failed to even offer me one dollar. Business Response /* (4000, 9, 2012/11/06) */ Upon review of Mr. ******'s purchase agreements and contracts, as well as all of the paperwork from Mr. ******'s purchase of the ****, no item described or referenced as a "maintenance fee" was assessed. A vehicle service contract was offered and declined, this can be reviewed and confirmed on the buyer signed "product disclosure" that has been included. The closest charge to $500 "maintenance fee" is the Dealer Handling Fee which is $499.50. In compliance with Colorado State Motor Vehicle law, the $499.50 is clearly stated on the buyers order as "additional cost or profit for the dealer/seller," again, nowhere is there a $500 maintenance fee assessed or collected. When a car is sold and delivered in an "As-Is" state, nothing is written that says that the car is in excellent working condition, as you can see Mr. ****** signed the As-Is disclosure acknowledging his liability for any and all vehicle repairs after the time of purchase/delivery, indicating that he was advised and purchased the vehicle in As-Is condition. Should the consumer have had any concerns about the condition of the vehicle, such concerns are to be voiced and any agreements are to be clearly stated in writing and signed by the customer as well as the dealer authorizing any additional promises or repairs. In regards to the leaky sunroof, the vehicle in question is a 2008 **** Liberty with the panoramic sunroof. The vehicle was purchased at a ****** dealership. The vehicle was described and presented with the most information available to those involved at the time of the transaction. Performing additional research after learning of Mr. ******'s complaints, these documents were obtained and provided for review post-sale. Any issues or concerns about the ****, again, needed to be addressed before contracting and delivery with consideration given to the AS-IS disclosure and the liabilities outlined within said disclosure. After several attempts to rectify the situation, Mr. ****** insisted on only corresponding with ****** ****** and when ******'s ****** contacted Mr. ****** to transport his vehicle to a **** repair facility for his convenience, Mr. ****** refused this attempt and insisted on bringing the vehicle to a repair facility and vocalized a complaint to ******'s about being made to wait by the other service department. The fact that **** could not see Mr ****** in a timely manner, is not of our concern. We offered a loaner as we could use our inter-dealership relations to address the concerns but he declined. Expedience and quality of another dealership is unrelated to Tynans. Subsequently, Mr. ****** thought it prudent to trade out of the **** and purchase a different vehicle. It was at this time that Mr. ****** contacted his Visa card provider and initiated a charge-back on his down payment for the **** Liberty for $1000 on September 17th 2012. This cancellation of his down payment was processed October 26th 2012 and documents supporting this have also been included. This was not discussed nor authorized by any employee of ******'s.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved