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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Spradley Barr Motors Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Spradley Barr Motors Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
Phone Number: (307) 777-3840
Business ManagementMr. Robert Womack, General Manager
Car Dealerships Used Car Dealerships Auto Parts & Supplies - New Tire Dealers Auto Body Repair & Painting Auto Renting & Leasing Auto Repair & Service
Alternate Business NamesQuick Lane Tire & Auto Spradley Ford Lincoln/Mercury
Products & Services
Cheyenne Automotive, Inc. provides financing services for Spradley Barr Automotive Inc.
Industry TipsAuto Repair & Service Research Key in Buying New Vehicle
2200 Westland Rd
Cheyenne, WY 82001 (307) 638-3335 (800) 447-3673 (307) 773-0340 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (307) 773-0340(Phone)
- (800) 447-3673(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Repairs were done at this location for my truck. After the repairs were done the truck has had the ch ck engine light on ever since and now has been informed that the engine in the truck is blown. At the time I picked up the truck from them I was informed that they never tested drove the truck but cause the truck only had 30 miles left to the tank. They repairs that have been done since receiving the truck back were said to be nonaccident related. But how can this be when driving less than 10 miles from them the truck looses all power and the check engine light turns on and never shuts off.
Desired Settlement: Explanation of why neglected to verify be fore receiving vehicle back they had not done proper testing and when notify about this situation they claim it was not impacted related problem. Would like vehicle fixed to way it was prior to the accident.
Business Response: Tell us why here...Spradley Barr Motors worked directly with *********** Insurance and repaired all damages deemed related to accident Mr. ****** was in. Body repairs were performed as well as suspension damage to the rear of vehicle and a lower radiator hose. This vehicle has been inspected by another facility (possibly 2) and determined that the engine problems being experienced now are internal (lack of compression) and not related to the accident.
Read Complaint Details
Complaint: I took my 2002 Ford Escape to Spradley Barr Motors in Cheyenne, WY to have a check engine light assessed. The technician told me that I had leaking valve covers causing a misfire in Cylinder 1 of my engine. He asked for $947 to fix the problem. I told him that the quoted price was very high and that I did not want the service done. The technician then charged me $106 for looking at the car. I was not informed when I dropped off the car that there would be a charge to get an estimate. The $947 estimate pricing seemed very suspect to me, so I researched the price of the parts to fix the issue. At ********, the gaskets to seal the leaking valve covers were a total of $66 and new spark plugs were around a total of $25. Thus, the total parts for this repair would be less than $100. This means that Spradley Barr was going to charge me $847 for labor. I believe they were attempting to take advantage of me by not giving me a breakdown of the parts and labor and assuming that I would not look up the actual price of the parts. Additionally, I have since discovered that only the left valve cover in my engine was leaking, which Spradley Barr did not tell me. They seem to have been attempting to trick me into paying for an additional repair to the right valve cover when no repair was required. I was able to refuse the work, but my concern about this company is that this type of practice can take advantage of less knowledgeable people in terms of auto repair, such as single moms, who may not know that the price of the work is too high or that they are recommending repair of working engine parts.
Desired Settlement: I would like a refund of the $106 Spradley Barr charged me to look at my car, as I was not told there would be a charge for an estimate and since I chose not to have the work done. I would also like a refund because they seem to have attempted to vastly overcharge me for labor and convince me to pursue unnecessary repairs. I would also like the management of Spradley Barr to be aware that these types of practices can take advantage of less knowledgeable individuals who need a car for work and/or family and thus are prone to fall for these types of schemes.
Problems with Product/Service
Read Complaint Details
Complaint: I took my Ford truck into Spradley Ford to have some repair work done on November 1, 2103 which totaled $2,948.92. The invoice number is 266826. I had driven the truck about 100 miles and was on a hunting trip with my daughter when the brakes went out. Fortunately, we did not get into an accident. I looked at the brake line and could see it had been broken and glued. When I called Spradley Ford, they spoke with the mechanic who had worked on my truck and confirmed he broke the line by mistake, glued it, and had not told anyone. Their final offer to make the situation right was a free oil change. They didnt even offer a discount on the original work. If a vehicle can come into their shop and go out worse than it came in, and they feel an oil change rectifies that, then they have severe customer service and safety standards. I am requesting that they reimburse me for half of the labor charge on the invoice, which comes to $520. Thank you for your help with this situation. Sincerely, Dan Healey
Desired Settlement: I am requesting that they reimburse me for half of the labor charge on the invoice, which comes to $520.