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Spradley Barr Motors Inc

Phone: (307) 638-3335 Fax: (307) 632-3716 View Additional Phone Numbers 2200 Westland Rd, Cheyenne, WY 82001 http://www.SPRADLEYBARRCHEYENNE.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Spradley Barr Motors Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Spradley Barr Motors Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Spradley Barr Motors Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 10, 1995 Business started: 01/01/1975 Business started locally: 01/01/1975
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
http://dot.state.wy.us
Phone Number: (307) 777-3840

Business Management
Mr. Robert Womack, General Manager
Contact Information
Principal: Mr. Robert Womack, General Manager
Business Category

Car Dealerships Used Car Dealerships Auto Parts & Supplies - New Tire Dealers Auto Body Repair & Painting Auto Renting & Leasing Auto Repair & Service

Alternate Business Names
Quick Lane Tire & Auto Spradley Ford Lincoln/Mercury
Products & Services

Cheyenne Automotive, Inc. provides financing services for Spradley Barr Automotive Inc.

Industry Tips
Auto Repair & Service

Additional Locations

  • 2200 Westland Rd

    Cheyenne, WY 82001 (307) 638-3335 (800) 447-3673 (307) 773-0340

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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Additional Phone Numbers

  • (307) 773-0340(Phone)
  • (800) 447-3673(Phone)
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Complaint Detail(s)

7/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I took my 2002 Ford Escape to Spradley Barr Motors in Cheyenne, WY to have a check engine light assessed. The technician told me that I had leaking valve covers causing a misfire in Cylinder 1 of my engine. He asked for $947 to fix the problem. I told him that the quoted price was very high and that I did not want the service done. The technician then charged me $106 for looking at the car. I was not informed when I dropped off the car that there would be a charge to get an estimate. The $947 estimate pricing seemed very suspect to me, so I researched the price of the parts to fix the issue. At ********, the gaskets to seal the leaking valve covers were a total of $66 and new spark plugs were around a total of $25. Thus, the total parts for this repair would be less than $100. This means that Spradley Barr was going to charge me $847 for labor. I believe they were attempting to take advantage of me by not giving me a breakdown of the parts and labor and assuming that I would not look up the actual price of the parts. Additionally, I have since discovered that only the left valve cover in my engine was leaking, which Spradley Barr did not tell me. They seem to have been attempting to trick me into paying for an additional repair to the right valve cover when no repair was required. I was able to refuse the work, but my concern about this company is that this type of practice can take advantage of less knowledgeable people in terms of auto repair, such as single moms, who may not know that the price of the work is too high or that they are recommending repair of working engine parts.

Desired Settlement: I would like a refund of the $106 Spradley Barr charged me to look at my car, as I was not told there would be a charge for an estimate and since I chose not to have the work done. I would also like a refund because they seem to have attempted to vastly overcharge me for labor and convince me to pursue unnecessary repairs. I would also like the management of Spradley Barr to be aware that these types of practices can take advantage of less knowledgeable individuals who need a car for work and/or family and thus are prone to fall for these types of schemes.

Business Response: ********,
Thanks for bringing your 2002 Ford Escape with 133,000 miles into our service department.  As I read your comments both to our folks and the BBB I can't help but think this is no more than a lack of communication on both of our parts.

The repairs needed to your vehicle in our technicians opinion were the complete set of valve cover gaskets along with spark plug seals and spark plugs.  This operation was recommended due to mileage and age of the vehicle along with the comments in the write up during your vehicle drop off.  The oil from my understanding is leaking into spark plug seals and fouling out the plugs.  Under standard operations using flat rate manuals the time to replace all these seals and spark plugs is five hours.  Parts and labor should be around $865.60 plus shop supplies and taxes.  My service advisor **** ******** would be more then happy to give more detail to you if you would like to stop by the store.  You may also ask for ***** ********, our Service Manager for detailed information.  The $106.00 was used to pay the factory trained technician for diagnosing your vehicle so you would know what to fix. The $106.00 would be deducted from your bill if you chose to have repairs done at a later time.

I realize this was your first trip into our store and you don't know us but as a man who was raised by a single mother with six kids during the sixties and seventies she learned the hard way it was her local new car dealership that always had her back. We can't know if you are single or any other status as a customer only diagnose your vehicle and recommend repairs as we see it.

Sincerely

****** * ******

Consumer Response: Complaint: ********

I am rejecting this response because:

Unfortunately, you have not satisfied my claim. On the first note, although your quote of $865 to make the repair has come down from the original quote of $947, it is still far too high. I have researched the parts required to make this repair and the gasket and spark plug seal kit is around $67. Replacement spark plugs are around $25. This is less than $100 for parts. You cited that your technicians require 5 hours to do this job. So, taking into account the $92 for parts less the $865 total charge quoted, this means that your technician's hourly rate is $154. Unless you are using lawyers or surgeons to make car repairs at your facility, this hourly rate seems quite inflated. In a small town such as Cheyenne where there are a limited number of Ford Certified technicians, the price you are charging for your repairs is tantamount to price gouging and is unacceptable.

On the second note, regarding the charge of $106 to diagnose the issue with my vehicle, of course your technician should be paid for her or his time. However, a customer should be told up front that there will be a $106 charge to look at and diagnose the vehicle. I object to not being told about the fee and request a refund be mailed to my address by the end of next week. Otherwise, I will take the issue up with my credit card company.

I should also let you know that I have owned 5 Ford cars and trucks in my life and have always enjoyed Ford as a product. I have likewise had good experiences with Ford service in other states. I have had a disappointing experience with Ford in Cheyenne, Wyoming and will be writing a letter to your parent company, Ford Motors explaining in detail my experience with you. Nevertheless, I will continue to buy Ford products until such time as I have a similar experience with a Ford branded company in the future. I regret to inform you that I will not be able to recommend your company to people I meet or have conversations with in Cheyenne in the future.

Regards,

******** *******

1/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my Ford truck into Spradley Ford to have some repair work done on November 1, 2103 which totaled $2,948.92. The invoice number is 266826. I had driven the truck about 100 miles and was on a hunting trip with my daughter when the brakes went out. Fortunately, we did not get into an accident. I looked at the brake line and could see it had been broken and glued. When I called Spradley Ford, they spoke with the mechanic who had worked on my truck and confirmed he broke the line by mistake, glued it, and had not told anyone. Their final offer to make the situation right was a free oil change. They didnt even offer a discount on the original work. If a vehicle can come into their shop and go out worse than it came in, and they feel an oil change rectifies that, then they have severe customer service and safety standards. I am requesting that they reimburse me for half of the labor charge on the invoice, which comes to $520. Thank you for your help with this situation. Sincerely, Dan Healey

Desired Settlement: I am requesting that they reimburse me for half of the labor charge on the invoice, which comes to $520.

7/25/2012 Problems with Product/Service
2/15/2012 Problems with Product/Service