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BBB Accredited Business since

Spradley Barr Motors Inc

Phone: (307) 638-3335 Fax: (307) 632-3716 View Additional Phone Numbers 2200 Westland Rd, Cheyenne, WY 82001

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Spradley Barr Motors Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Spradley Barr Motors Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Spradley Barr Motors Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 10, 1995 Business started: 01/01/1975 Business started locally: 01/01/1975

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
Phone Number: (307) 777-3840

Business Management
Mr. Robert Womack, General Manager
Contact Information
Principal: Mr. Robert Womack, General Manager
Business Category

Car Dealerships Used Car Dealerships Auto Part Suppliers Tire Dealers Auto Body Shops Auto Leasing Companies Auto Repair Services

Alternate Business Names
Quick Lane Tire & Auto Spradley Ford Lincoln/Mercury
Products & Services

Cheyenne Automotive, Inc. provides financing services for Spradley Barr Automotive Inc.

Industry Tips
Auto Repair & Service

Additional Locations

  • 2200 Westland Rd

    Cheyenne, WY 82001 (307) 638-3335 (800) 447-3673 (307) 773-0340

  • 1

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


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Additional Phone Numbers

  • (307) 773-0340(Phone)
  • (800) 447-3673(Phone)
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Complaint Detail(s)

7/10/2014 Advertising/Sales Issues
1/17/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I took my Ford truck into Spradley Ford to have some repair work done on November 1, 2103 which totaled $2,948.92. The invoice number is 266826. I had driven the truck about 100 miles and was on a hunting trip with my daughter when the brakes went out. Fortunately, we did not get into an accident. I looked at the brake line and could see it had been broken and glued. When I called Spradley Ford, they spoke with the mechanic who had worked on my truck and confirmed he broke the line by mistake, glued it, and had not told anyone. Their final offer to make the situation right was a free oil change. They didnt even offer a discount on the original work. If a vehicle can come into their shop and go out worse than it came in, and they feel an oil change rectifies that, then they have severe customer service and safety standards. I am requesting that they reimburse me for half of the labor charge on the invoice, which comes to $520. Thank you for your help with this situation. Sincerely, Dan Healey

Desired Settlement: I am requesting that they reimburse me for half of the labor charge on the invoice, which comes to $520.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/25/2012 Problems with Product/Service
2/15/2012 Problems with Product/Service
11/7/2011 Advertising/Sales Issues
8/5/2011 Problems with Product/Service