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BBB Accredited Business since

Spradley Barr Ford Inc

Additional Locations

Phone: (970) 226-3673 Fax: (970) 206-8511 4809 S College Ave, Fort Collins, CO 80525 http://www.spradleybarrford.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Spradley Barr Ford Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Spradley Barr Ford Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 26 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 18
Total Closed Complaints 26

Additional Complaint Information

BBB contacted the business on July 31, 2014, regarding a pattern of complaint for concerns received in the last 12 months. BBB determined that the majority of disputes from their customers are regarding customer service after the sale or installation of their product and/or service. Consumers allege that the business fails to respond to phone calls or written requests for assistance or support in a timely manner. Upon contact, consumers allege inappropriate behavior by customer service personnel.

The business responded on August 12, 2014 and stated that they have set up an action plan to make sure that all the complaints are answered in a timely professional manner through BBB's website and they plan to check the Better Business Bureau website on a weekly basis to make sure if we do have complaints that they can get them successfully resolved in a much more timely and effective way. 



Customer Reviews Summary Read customer reviews

7 Customer Reviews on Spradley Barr Ford Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 6
Total Customer Reviews 7

Additional Information

BBB file opened: March 01, 1990 Business started: 01/01/1990 in CO Business started locally: 01/01/1990
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696

Type of Entity

Corporation

Business Management
Mr. William Barr, Sec/Tres - Co-owner Ms. Karolyn Barr, Co-Owner Mr. Mark Newendyke, General Manager Mr. Kriss Spradley, Vice President / Co-Owner
Contact Information
Principal: Mr. William Barr, Sec/Tres - Co-owner
Customer Contact: Mr. Mark Newendyke, General Manager
Business Category

Car Dealerships Used Car Dealerships Auto Body Repair & Painting Auto Repair & Service

Alternate Business Names
Quick Lane Tire & Auto Center
Industry Tips
Auto Repair & Service Research Key in Buying New Vehicle

Customer Review Rating plus BBB Rating Summary

Spradley Barr Ford Inc has received 4.44 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.