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BBB has determined that Pedersen Toyota Scion meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Pedersen Toyota Scion include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Business ManagementMr. Gerry Pedersen, President Charlie Campbell, Safety Com Chair Ms. Donna Geesey, Controller Mr. Jason Jensen, Service Mgr Volvo Mr. Steve Mrazik, Service Mgr Toyota Ms. Laurie Pedersen, General Sales Mgr Mr. Mark Pedersen, General Manager
Car Dealerships Used Car Dealerships Auto Part Suppliers Tire Dealers Car Air Conditioning Suppliers Car Alternator and Generator Repair Stations Auto Body Shops Car Diagnosis Shops Auto Leasing Companies Auto Repair Services Brake Shops Car Lubrication Shops Auto Transmission Suppliers Auto Services
Alternate Business NamesPedersen Auto Plaza
Industry TipsAuto Repair & Service
4455 S College Ave
Fort Collins, CO 80525 (800) 800-0788 (970) 223-8500 (970) 223-3100 Directions
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Additional Phone Numbers
- (800) 800-0788(Phone)
- (970) 223-8500(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: In the process of purchasing a vehicle through the dealership's internet department I was threatened, given an ultimatum, and ultimately ripped-off. I live in San Diego, CA and I am fanatical about cars. I had been looking for something quite specific for about two months when I came across the ideal purchase online at Pederson Toyota in Fort Collins. The car they were selling was a 2004 AMG Mercedes E55. Having worked in the car business I wasn't intimidated by an out of state Fed-Ex deal as I had seen them done before. The internet manager and I quickly came to an agreement on selling price and I set off to get my financing inline. I had told Jeff(internet manager) that I would be putting between 5k and 10k down. Also, at that time, I provided a $500 good faith deposit to hold the vehicle while I made financial arrangements. My next contact was with one of the F & I managers. I had arranged some financing with my credit union in LA and I was ready to start moving forward with the purchase. After confiding in the finance manager that I wasn't completely thrilled with where my credit union came out he asked me if I minded if he took a couple days and tried to find me something better. I agreed. About a week later I heard back from the finance department with news that he was reasonably sure he had secured me financing through Wells Fargo and that a conversation between myself and the lender would likely assure me a better loan. The conversation took place and the loan was secured.Also, during this time, the subject of a warranty came up. They sold me a platinum warranty for about $3700 which had to be added to the down payment because, according to the finance manager, I couldn't borrow anymore. I tried to haggle a little on the price(knowing those things are all profit) but was told they weren't making a dime on it. The dealership sent me all the paperwork, contract, etc. I signed everything, included a check for $5000 and returned the paperwork to the dealer. It's important to note that with each little change/addition about a week was added every time. At this point we're already almost a month into the deal and I'm totally eager to go get this car. Finally everything was received and approved and I was making arrangements to go get the car. My picking it up in person was not only a lender stipulation but I was also really looking forward to flying out there and collecting my new car. We're into about the second week of December and I've made arrangements to go out to Denver when I get a call from my sales rep saying that there is a problem with the way the car's running and that they'd like to take it to Mercedes. A little over a week later it was done. Now we're starting to rub up against the holidays where I have a few of my special clients that I cater to not to mention familial obligations. Cut to the week after New Years when I had planned, once again, to go out there. At the last minute I got a call to work for the week (I work freelance and after spending a lot over X-mas needed to refill my accounts). During this time I was asked to make a payment for the monthly, contractual amount to the dealership which they would forward to Wells. Didn't make any sense but I rolled with it ($582.xx). I also was informed that they had lost my check from a month ago. I sent another. Jan 12 & 20 I had some temporary issues. A hold on a Paycheck due to a new production Co. caused my second check to return. I scrambled around to obtain the money elsewhere so the dealership wouldn't have to wait for the hold to fall off. I wired another $1000 during this time. On 01/18, without prior warning, I was informed that the General Manager threatened that if I wasn't there, in person in 24 he was cancelling the deal and keeping my deposit. This ultimatum fell on a national holiday. Plus I was already scheduled in Florida on the 23rd. It would have cost me over $900 to make the necessary travel changes just to fly out for an hour. I pleaded to them to let me wire the funds immediately. The salesman told me even he didn't understand why I was being asked to throw money away for no reason
Desired Settlement: I offered them the money they were so eager to have but they said they would only accept it in person.I even sent a picture of the cash to show that I was absolutely in possession of it.Having NEVER previously discussed my flying out there I was bewildered. The salesman was bewildered. And I was actually dying to get out there and get that car. I started to make the flight changes and started weighing the cost of the extra flight, the change fee, the price difference the hotel and the rental car... About an hour before I was actually about to throw the money down the toilet I called one more time to plead with them to take the money. "NO" I had to waste my money. Not once was there an offer to split the cost of the change. Just threats and bad treatment towards someone who was about to drop 40k on a car. Not to mention the fact that when they dropped the ball-AND THEY DID A FEW TIMES. I was totally understanding even though I've dreamed of owning a car like that since I was a kid and spent all of December trying to get out there. For them to not only threaten me, try to force me to waste money to appease somebody who clearly suffers from an egocentric disorder and in the end tell me that I didn't really want the car and I was given Every fair opportunity and passed. PLEASE! Not to mention fraudulently taking a payment on behalf of Wells Fargo. I WANT THE CAR!!! The deal was for the car and they made unreasonable, discriminatory requests that no "customer" should ever have to endure. These people committed fraud when they solicited money from me under the auspices of making a car payment only to turn around and put the money in their pockets. Thieves!!! I want the car or I want my money back. But really I want the car. The General Sales Manager instructed me that because I signed a document that was part of the contract package they have every right to hold onto my deposit. Having worked in the car business I know that documents like that are meant to compensate the dealership if the bank "unwinds" a deal or if the customer "cools off". Both of which are predicated on the vehicle actually being delivered and incurring some mileage and losing some value. Management/Ownership of this dealership will stop at nothing to screw people every chance they get. As I'm begging these guys to let me send them the money thus COMPLETELY fulfilling my end the contract this GSM Putz is repeating over and over in a monotonous tone "You obviously don't want the car" I want the car! I want my money! This isn't going to just go away.
Business Response: Business Response /* (1000, 5, 2013/02/07) */ On November 7th, 2012 ****** Toyota received an email from ****** ******* inquiring about 2004 a Mercedes E55 for sale. After several conversations Mr. ******* agreed to purchase the vehicle and placed a $500 deposit to hold the vehicle pending arranging his financing. For more than a week ****** followed up attempting to get an answer on whether or not he was able to secure financing and move forward with the deal. More than 10 days after this process started he secured financing but was unhappy with the rate and terms. At that point, ****** was able to work with one of our banks to secure him a better finance package. Mr. ******* agreed to this and appreciated ****** being able to save him money. To finalize the paperwork, ****** FedEx'd paperwork on November 19th to be signed and returned immediately. After more than a week of trying to get Mr. ******* to sign and return the paperwork, we finally received it on November 27th. Once the paperwork was returned, we expressed to Mr. ******* that he needed to make arrangements to pick up the vehicle. At that point, Mr. ******* scheduled a delivery on December 10, 2012. Three days prior to the delivery, ****** discovered a loose wire on the vehicle and elected to get it fixed at a local Mercedes dealer prior to Mr. ******* taking delivery. We immediately contacted Mr. ******* and he indicated he had not even purchased a plane ticket to come out three days later and that was fine to delay until it was fixed. We completed the repair on December 13 and got in contact with Mr. ******* to re-schedule the delivery. After trying to get in contact with Mr. ******* for more than 10 days, he finally sent an email on December 23 letting us know he had bought a ticket and that he would be flying in late on January 6th, 2013, more than 24 days after the vehicle was ready for delivery. We explained to Mr. ******* that we needed him to take delivery by the end of 2012 for our accounting as well as to honor the original bank approval but he refused to do so saying he was too busy over the holiday's and couldn't find anyone to make the trip with him. Due to the fact there was a delay in having the car ready because of the repair, the dealership made an exception and agreed to Mr. *******'s request for the delayed delivery to help him out. ****** made it clear we could not wait beyond the 6th and must complete the delivery at that time. Mr. ******* agreed and apologized for the hold up. Around December 24th, ****** discovered that the check Mr. ******* sent was missing so we called to let him know that the $5000 check he had included in his Fed Ex package was missing. Mr. ******* said he would send out a new check immediately. No check ever was received and when we contacted Mr. ******* on January 2nd and he provided a tracking number for the new check (FXXXXXXXXXX) that was false. Both Fed Ex and UPS confirmed no such package was sent. Mr. ******* said he used UPS and didn't understand what happened but we never received the check. We told him he needed to bring all his down payment funds in full ($10,000) on January 6th when he picked up the vehicle. On the morning of January 6th, we received a call from Mr. ******* saying he had cancelled his flight and needed to reschedule. He also indicated he had sent another check for the $5000. Despite indicating to Mr. ******* we needed to have him pick up the car and provide the down payment money in full by the 6th we again agreed to help him out and allowed him to reschedule. He assured us we would have the $5000 immediately. We received a UPS package the morning of the 9th and gave the check to our office to deposit. Mr. ******* called later that morning and explained that he wanted us to hold the check that we had just received until the 11th because he had spent the money and was now waiting to get paid for a job. After communicating to him that this is becoming a serious issue we once again agreed to his request and held off until Friday the 11th to make the deposit. We deposited the check on Friday. Mr. ******* called on Saturday saying that the check would not clear and that he would now bring cash when he came to pick up the car on the 14th. At this point, we communicated again that this was a problem but reluctantly agreed indicating he needed to finalize the deal on the 14th. On January 13th we received an email from Mr. ******* that he once again changed his flight to the 17th of January and that he would be in on the 18th to get the car. At this point the dealership recognized something was seriously wrong with this situation. Mr. ******* had now cancelled two scheduled trips, not provided any of the money he said he was providing, lied about sending the initial check and now bounced a check that was supposed to be good. In addition, Mr. ******* had indicated he had spent the down payment money and was trying to get more. Despite these concerns we told him we would once again extend his delivery date but that he needed him to wire his down payment money immediately. He indicated it would be done at once. On January 15th Mr. ******* was provided wiring information and he stated he was going to wire $1000 and two separate wires for $2000 each. Then he would bring cash for the final $5000. He indicated that would be done that day. The following day, January 16th, he called and asked for the wire information again. On January 17th we finally received $1000 of the $5000 he promised. When questioned, he said he couldn't understand what happened and blamed his bank. We again attempted to help saying that it was OK and he could bring the remaining down payment money the next day when he picked up the vehicle. He agreed. On the morning of the 18th he called to tell us he cancelled his flight and moved it to the next night and was going to arrive around 10 pm and come in Saturday morning. We again indicated he needed to provide all the money prior to taking the vehicle and the we were not willing to wait any longer for this transaction to take place and if he wasn't able to pick the vehicle up on the 19th as he promised we were going to cancel the transaction. He once again agreed. On Saturday morning we texted Mr. ******* confirming his arrival and he said he was now coming on Monday, January 21. He also asked about cancelling the warranty in his contract so he could put less money down because he could not come up with the full down payment. Despite the previous deadline, we agreed for one final time to allow him to complete the transaction on the 22nd stating any failure to provide the down payment or arrive at the dealership to pick up the vehicle, the dealership would cancel the deal without exception. Mr. ******* agreed. On Monday the 21st Mr. ******* called and said he needed to cancel the trip because of a previous commitment with his girlfriend but had now booked another flight for the 22nd and that he would be here around 4 pm. ****** once again agreed to the final change in a last ditch effort to try and keep the deal together. Not surprisingly, Mr. ******* called on the morning of the 22nd and said he cancelled his trip and said he was not coming anymore. He wanted to wait until he was done with a trip with his girlfriend. He said he would wire the funds and pick the car up the following week. We told him at that point we were terminating the deal as we stated in previous conversations. After December 13 when the vehicle was ready for delivery and over the next 40 days, Mr. ******* cancelled scheduled deliveries on six different occasions. In addition he provided only $2000 of a total of $10,000 he owed for down payment for the transaction, in the process bouncing a check, lying about FedEx information, and not following through on multiple promises to wire money. ****** Toyota made every effort to be flexible and accommodating to Mr. ******* over the course of those 40 days with no success. Unfortunately it became clear despite Mr. *******'s promises he was not going to provide the money he owed and was not serious about picking up the vehicle. Over the course of those 40 days ****** Toyota passed on multiple customer offers to purchase the vehicle because we were holding it for Mr. *******. At time of signing the contract, Mr. ******* signed a bailment agreement stating that if financing could not be arranged at the terms stated in the contract and if the contract is cancelled the dealer would charge Mr. ******* $50/day as a penalty. Due to the fact that Mr. ******* did not provide the $10,000 as well as did not show up for delivery to allow the dealer to verify his identity for finance purposes we could not execute the contract and thus are enforcing that agreement and keeping the $2082.82 down payment he provided to help compensate for lost sales on that vehicle. ****** wishes Mr. ******* the best of luck Consumer Response /* (3000, 7, 2013/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Of course I wouldn't accept their so called "offer" rife with lies and omissions. It's difficult to even pick a place to start with all the half truths and blatant fabrications. But lets start with the replacement check for $5000 dollars. The one I had to reluctantly send to take the place of the first check where they displayed a rare level of incompetence by misplacing. What the dealership seems to be trying to illustrate is that they had to push me every ****** of the way to move forward on this car deal. Nothing could be further from the truth. As I look over the email correspondence with their sales representative I confide in him that I would have done anything to make this deal happen. Even if it required coming up with 75% cash.I told him that I had quickly developed an unhealthy attachment to it and had to have it. I was disappointed in mid December when I was informed that I wouldn't be able to pick up the car as planned. It's difficult for me to take time off since I work freelance as a motion picture camera assistant. Jobs come to me with very little notice and they can last anywhere from three days to three weeks. It also takes me to very remote locations where cell service can be sparse, at best. The predominant amount of my income is derived from working on car commercials which is all about scenery and long days. Making a deal over the internet is supposed to afford you the ability to be a bit more removed and is supposed to accommodate people whose schedule often precludes them from having as much time. Meaning I didn't think I was going to have to be on call to play wet nurse to a bunch of nimrods who can't even keep track of the down payment. I actually passed on a four day commercial and was unable to get back on the job after receiving the news that my car wouldn't be ready. However I don't remember yelling and screaming like a spoiled child upon receiving the disappointing news. It cost me over $5000 to pass on that job. But I still don't recall finding it necessary to threaten anybody or steal from anybody to compensate for my disappointment. That kind of behavior, while inexcusable is usually displayed to compensate for some kind of inadequacy in one's character or some kind of perceived physical shortcoming. While this (all the screaming and threats, etc.) was going on the salesman was extremely apologetic. We were both kind of scratching our heads in shock. I just remember the salesman saying over and over again, "I don't understand. I don't know why he's being like this". Referring to the general manager's outbursts. I explained to him that in the entertainment industry I had come across my share of "nieces" and idiot sons over the years. But that things were quickly deteriorating here and that we needed to find a way to finish this thing. I never denied the fact that there was a seven day period towards the end where I had some issues. I received a paycheck from a job I did in early January from a new production/payroll company for a significant amount. Obviously a large portion of this check was earmarked for the car purchase. In their infinite wisdom Bank of America placed a ten day hold on the check. I scrambled around and tried to get it elsewhere but had a tough time making any real headway in the 36 hours I was given. Especially given the fact that this soap operatic ultimatum fell on a national holiday. Adding to the shock was the fact that there was a rush to do anything since the dealership had already begun to solicit monthly payments from me. Now given the fact that the dealership was insisting that I make my monthly payments to them I assumed that the contract was in effect. Otherwise there would be no cause to collect said payment. I was a little confused about this so I called the person at ***** ***** I had previously spoken to during various stages of this hit and run. I asked him why monthly payments were being collected on their (*****') behalf if there was no contract in place. He indicated that if the dealership had taken a payment on their behalf that it was in bad faith since there was, in fact, no contract in place. So after speaking to a financial representative at ***** ***** I was able to confirm that Pederson Toyota knowingly and intentionally engaged in fraud. More specifically credit card fraud since that's how the payment was taken. Now the state of Colorado takes this very seriously. So much so that judges are given discretionary powers to enforce the law. Its also important to note that when a business commits credit card fraud against its customers it automatically picks up an organized crime enhancement. So, at the end of the day, its probably a good thing you guys are so fond of cash because its likely you might have some difficulty being able to accept credit cards in the near future. As I read your weak attempt at slander this morning a couple things jumped out at me. The first was the accusation of giving you a bad tracking number. Not only desperate but foolish since I have the receipt from the shipment AND all the email correspondence surrounding the shipment of the replacement check. The "multiple lies" about wiring money took place over one day when I was trying to pull money out of thin air to compensate for the hold on my account. I'm surprised you keep bringing up the "bailment" agreement. Anybody reading this is savvy enough to know that's in place to compensate a dealership for wear and tear in the case of a car that rolled off the lot. Since I never took possession keeping my deposit just makes you look like scumbags. I guess you're used to that by now. God I prey you don't have children. Just the blatant dishonestly that comes so naturally . About how identity verification was all of a sudden so important when, at the time I spoke to the agent at ***** originally, One of your manager's coached me, "Just as long as ***** THINKS you're coming here in person to pick up the car. Its like you guys don't even work at the dealership you supposedly run. Finally, and this is my favorite. When I spoke to the nitwit GSM(seriously, this guy makes a box of rocks look like a room full of quantum physicists) the day after everything went sideways, as I'm begging him to let me pay for the car. That I had the money for a couple days and tried repeatedly to have them let me wire it to them. As he's telling me that I never really wanted the car. As I'm explaining that I prepaid an expensive insurance policy through ***** Farm and bought a Bluetooth setup. He still insists that I never intended to get the car.... One of the reasons he sights for "passing" on the deal with me is that they have people lined up around the block behind me to buy it. Here we are. One month later. That car still sits on the lot. I noticed it's even incurred some damage in the dash cluster under your fastidious care. I gave you guys every opportunity to be fair and to do the right thing. There was a time where I would have settled for just getting my deposit back. You chose to be dishonest, indignant and patronizing. I'd wish you best of luck but being condescending and disingenuous isn't really my style. I guess you thought I was just going to sit in the corner and pout. Unfortunately I can't do that. Business Response /* (4000, 9, 2013/02/13) */ Despite the fact ****** Toyota believes and has strong supporting evidence to enforce the signed bailment agreement and keep Mr. *******'s down payment money, we agree to refund the $2082.82 we collected to resolve the situation. A check will be sent to Mr. ******* immediately. ****** wishes Mr. ******* the best of luck in the future. Consumer Response /* (3000, 18, 2013/03/20) */ From: Sean Di Ponti Sent: Wednesday, March 20, 2013 7:04 AM To: email@example.com Subject: BBB Complaint Case#46030589(Ref#38-1110-46030589-13-2210) Marcy, I agreed to Pederson Toyota's offer but they never mailed a check. I need to re-open the complaint. Please email me or call me at 619.241.5811. Sean Di Ponti Consumer Response /* (3000, 19, 2013/03/20) */ After waiting three weeks for the dealership to send a check its time to reopen the case against them. after committing to return my deposit they have made no effort to do so. Business Response /* (4000, 21, 2013/03/25) */ Due to the fact Mr. DiPonti stated he did not receive the initial refund check, Pedersen Toyota re-issued the check on Thursday, March 21 and received confirmation via FedEx tracking that the package with the check was delivered on Friday, March 22 at 2:34 p.m. In addition, two phone messages were left for Mr. DiPonti to outline this. If there was any problem receiving the package and refund check please have Mr. DiPonti notify us immediately.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: My daughtor and I went to Pederson Toyota to trade her honda civic for a 2012 Scion IQ. We signed all the documents at the dealership and before signing the sales contract they told us my daughtor's credit was too low and I would need to finance the car myself. I signed the contract and we took the car that day. A few days later they informed me they couldn't get the financing and wanted to add my daughtor back to the contract. We agreed and went back in to sign a new contract. Nothing changed from the first contract to the second except adding my daughtor to the contract. I got a call today 10/29/12, telling me we owed Pederson Toyota 103.69 dollars for the payoff on the honda civic. They said we took too long to sign the contract and a new balance was updated on the honda. I do not see this as our problem and believe Pederson needs to deal with the payoff of the honda themselves. When I called them they would not change anything about the new payoff value on the honda and told me I owed them the money.
Desired Settlement: DesiredSettlementID: Other (requires explanation) I want Pederson to pay the 103.69 and any additional costs for paying off the Honda Civic. They agreed to pay the Honda off as part of the trade and took too long to do so. The additional cost needs to be on them.
Business Response: Business Response /* (1000, 6, 2012/11/07) */ In response to the complaint by Mr. ****** regarding the payoff for the Honda he traded in at the dealership, ****** Toyota agrees to pay to the difference in the payoff to address Mr. ******'s concern. While there was a discrepancy between the payoff amount provided at time of delivery and the actual payoff, we are glad to help take care of it and encourage him to contact **********, General Sales Manager, with any additional questions or concerns. We would like to thank Mr. ****** for his business and hope they enjoy their new Scion.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|7/30/2012||Problems with Product/Service|
|11/7/2011||Problems with Product/Service|
|5/4/2011||Problems with Product/Service|