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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for McCarty Motors Honda Nissan include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
These agencies may include:
Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
Phone Number: (307) 777-3840
Business ManagementMr. Greg McCarty, President Mr. Kasey Goodrich, Sales Mgr
Car Dealerships Used Car Dealerships Auto Repair Services
Industry TipsAuto Repair & Service
THIS LOCATION IS NOT BBB ACCREDITED
2102 S 15th St
Laramie, WY 82070 (307) 745-8921 Directions
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Additional Phone Numbers
- (307) 745-8961 (Fax)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On 5/25/12 I bought a'11 Nissan Altima from ****** Motors for $19194.00 This was to be accident free and factory Certified pre-owned. It is neither. On 5/25/12 I bought a 2011 Nissan Altima from **** ******, I asked **** if this car had been involed in any accidents, he said that since the car was "Certified" and been inspected any damage would show up, plus this car had been owned by the previous owner of the dealership and he knew the history of the car. At that time I was showed a car fax ( I have a copy of this, along with all the "Nissan Certified Pre-owned" paper and can e-mail this all to you)which showed no reported history of damage. I went ahead and purchased the car at that time. When I got home to Casper I noticed that the tires on the car did not match and in fact had three different brands on it, so I call **** who talked to the Service Manager who said they meet the "Ceritified" spec. and I asked **** to find out why that two of the tires had been replaced he called me back and informed me that it was because the old owner had "run over some nails". I have taken the car in for service twice and complained about the front end vibration I was told it was due to tires. On 1/3/13 I took the car to the dealership for an oil change and to check on some flaws in the paint that showed unsual wear it was at that time that I was informed by a Service Advisor **** (who was new ) that this fender had been replaced and that would not be covered by warranty. I called **** and voiced my concern who said he would have his general manager call me. This never happend so after a week I contacted Nissan who then informed me that ****** had not "Certified" this car, so this was not a Factory Certified pre-owned,**** from Nissan said he would have the G.M. Call me. Yesterday **** called to follow up and said they had received an email from the dealership saying that they had taked to me and resolved the issue. Not true I have not heard from them. In Short the issues I have are as follows, I was lied to on several occasions, the car was in an accident, the car was not "Factory Certified Pre-owned", Tires not with in specs for Factory Certified program, Car overall not in specs for Factory Certified program. I do not know if car is safe to drive on road vibration in front end, or even if it has air bags?
Desired Settlement: I am seeking a full refund of the purchase price of $19194.00
Business Response: Business Response /* (1000, 5, 2013/01/29) */ January 29, 2013 First, I want to apologize to Mr. ****** for the inconvenience and experience he had at McCarty Motors. There are several areas in which McCarty Motors did not perform up to standard. First, when we ran the vehicle through the Nissan certification process, we should have noticed that the tires were not the same brand and replaced all four tires. In return, Mr. ****** had to return to the dealership about front end vibration. It may have been due to the mismatched tires. At that time, **** ********* made a subjective opinion about the front fender being replaced on the vehicle. However, during the time Mrs. ****(former owner) drove the car in ************** we would have no idea if she was involved in a front end collision. During our certification process, we are required to run a car fax and the report deemed that there was no prior accidents, etc. I will take responsibility for not registering properly with Nissan to document that it was Nissan Certified. It is now properly registered. For the miscommunication and inconvenience we have caused Mr. ******, we are offering a new set of tires of his choice for his Altima. In addition, the Altima already qualifies for the 7 year/100,000 Nissan powertrain certified warranty, we will in turn make the 7year/100,000 into a Nissan Certified Wrap. Which means it will be covered not only powertrain, but non-powertrain components also at no charge. Again, I wanted to apologize to Mr. ******. We are human and make mistakes. We hope he would accept what McCarty Motors has to offer. Sincerely, ***** ******** Business Response /* (-10, 8, 2013/01/30) */ Contact Name and Title: ***** ********,GM Contact Phone: 307-745-8921 Contact Email: ******@mccartymotors.com Altima complaint