This Business is not BBB accredited
Phone: (970) 667-4041 Fax: (970) 667-4061 5900 South College Ave, Fort Collins, CO 80525
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Sell trucks, specialty vehicles, classic cars & SUVs
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
This company is not rated because on January 22, 2015, BBB confirmed that Magnum Motors of Loveland LLC voluntarily surrendered the necessary license to conduct business due to an investigation from the Department of Revenue Auto Division.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Additional Complaint Information
As of January 23, 2015, there are four pending complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Clint Drake, Managing Partner Mr. Marc Mackie, Managing Partner
Car Dealerships Used Car Dealerships Truck Dealers Auto Dealers - Antique & Classic
On January 22, 2015 BBB confirmed that Magnum Motors of Loveland LLC voluntarily surrendered the necessary license to conduct business due to an investigation from the Department of Revenue Auto Division. Such a license is required in the State of Colorado for businesses offering vehicle sales. BBB encourages you to contact the following agency to confirm this information: Department of Revenue Auto Division, website: https://www.colorado.gov/pacific/enforcement/aid or phone number: (303) 205-5604.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
5900 South College Ave
Fort Collins, CO 80525 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I bought a 2004 Mercedes Benz from Magnum Motors and received transmission issues with the vehicle within the second month of owning it. I ended up trying to resolve the repairs with the warranty company they signed me up for and was getting the runaround with waiting for an approval to have the car repaired. Meanwhile I waited for over three weeks and not one repair was done on the vehicle. The owner, **** said he would make certain I was taken care of and would take the initiative of resolving the repair work. Each time I called the repair shop they said they never received a phone call from the manager, ****. Then Colorado was hit by a natural disaster with floods and the location of the repair shop suffered damage by the flood and my car was a total loss! Magnum Motors was sent a fax from my lender asking for a pro-rated refund request on my behalf for the extended warranty. It is now up to them to call the warranty company to cancel the warranty and receive a refund and send it to my lender so I can complete my GAP claim. It's now going on two weeks and no one from Magnum Motors is assisting me so I can complete the documents needed to finish my GAP claim meanwhile my lender is waiting for another car payment from me and I feel if Magnum Motors took value in assisting their customer's satisfaction and customer service this simple phone call on their behalf would of been taken care of! I've contacted Magnum Motors pleading them to please call the warranty company so I can complete my GAP claim. They say they will take care of it and then a few days later nothing was done. I have spoken to the warranty company asking if they have received any calls and they said no. This is why I'm sending in my complaint to BBB because I feel this company failed me with their trust and satisfaction because I will never buy another vehicle at this company ever again and want to prevent other customers from being mistreated.
Desired Settlement: I would like someone from BBB to investigate this company further and if possible to help me on my situation. If BBB can only just post my complaint I understand. I just want it to be noted that this company does not offer customer service in a satisfactory manner.
We've been in contact with the customer, Bank, *** Insurance, & Warranty Company. We've explain to the customer that it isn't just a phone caLL to fix
Please be advised that everything has been and was done to assist the customer with this situation. Unfortunately, there was a lot of miscommunication between all the parties involved. Which, includes the Credit Union, the customer, us and the different branches of the Warranty Company. With all that being said, it takes more than just a phone call to cancel a warranty. There's procedures that have to take place and that was explained to the customer and the Credit Union. The procedure was started without any clue of any complaints. We also explained to the customer that, any payments and all over payments of the payoff with the Credit Union paid by the *** Insurance, the Car Insurance and the Warranty Company will be reimbursed to her after it's all said and done. That's a normal procedure with all banking institutes, when it comes to over payment of vehicle payoff. All the funds of the warranty cancellation have been disbursed to the Credit union. Unfortunately, it's going to take some patients.
|2/10/2012||Problems with Product/Service|