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A BBB Accredited Business since
BBB has determined that Halladay Motors Nissan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Halladay Motors Nissan include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
Phone Number: (307) 777-3840
Type of Entity
Business ManagementMr. Tim Joannides, President Mr. Jim Casey, General Manager
Car Dealerships Used Car Dealerships Auto Repair Services
Alternate Business NamesHalladay Motors Inc
Industry TipsAuto Repair & Service
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Additional Phone Numbers
- (307) 432-2015(Phone)
- (888) 425-5232(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Took my pickup to get exhaust manifolds replaced, when I picked it up I had dash warning lights on and no horn or steering wheel controls took my pickup in on 6-10-2013 to get the exhaust manifolds inspected, they found they were leaking and would cover them under warranty, they also did a courtesy inspection which I appreciated, a week later they got me in for the exhaust manifold replacement 6-17-2013. the repair was made and when I got in my pickup to leave I noticed the airbag warning light was flashing on my dash. I asked the service manager to look at it for me, so he brought out a scan tool and found a code for driver air bag open circuit, also he found that I had no horn or steering wheel controls (cruise control, radio control, handsfree bluetooth)I asked him what could have caused this to happen and he said it just happens sometimes. I asked him if they could get it looked at and he said to bring it in the next week, when I left the car lot and got onto the road the slip warning and traction control light both came on at the same time, I then called him back and notified him what happened, at this point it was obvious to me that my pickup never got test driven after the repair which upset me. I brought my pickup back to them the following week 6-24-2013. They looked at it and found I had a broken spiral cable in the steering wheel, when I asked how this happened and again he told me it just happens, he then said he would cover labor for the repair but I had to buy the 300 dollar part, I did some research and found that if the steering shaft is removed from the steering box and the steering wheel is turned without being connected the spiral cable will break, I talked to the general manager *** ***** and he told me he would take care of it, he never called me back and as I am busy with work my father in law went in to talk with them about it, he found out the steering shaft was removed and they are denying they caused this issue and don't want to honor their workmanship warranty, I have the courtesy inspection form that shows my horn was working
Desired Settlement: I don't trust this dealership to work on my vehicle so I got my pickup towed to fort ******* CO ****** dealership because I didn't feel safe driving it there because of the airbag and traction control issue, when I have ******* ****** in fort ******* repair my pickup I would like reimbursed for the repair and the tow bill
(The consumer indicated he/she DID NOT accept the response from the business.)
I have included below an explanation from our technician ***** ****** the details of the work completed by Halladay Motors. It is our belief the work performed had nothing to do with the subsequent issue. In spite of the fact the two issues are unrelated, Halladay Motors offered to provide the labor for the additional repairs at no cost with the customer supplying the part. The customer was unwilling to accept this offer and chose to take the vehicle elsewhere and have the repairs performed at his own expense. My name is ***** ******. I have been a Nissan master technician for more than twenty six years and a A.S.E. certified master technician for more than thirty four years, dealership technician for over thirty six years. I inspected a Titan pick-up for noisy exhaust and found both left and right exhaust manifolds to be cracked and leaking. These manifolds contain a catalytic converter and are covered under Nissan warranty for a period of eight years or eighty thousand miles. I performed a routine visual inspection of the vehicle. I noted that the vehicle has an aftermarket suspension lift kit and oversize aftermarket wheels and tires. These modifications can alter the the factory steering geometry and adversely effect vehicle handling. I noticed the front tires rubbed the inner fenders when the vehicle was turned left or right causing vibrations through the steering and entire vehicle. These modifications may void portions of the factory warranty. The necessary parts were ordered and the vehicle was scheduled for repair after the parts were in. I replaced the left and right exhaust manifolds along with necessary nuts, bolts and gaskets per the service manual. Test drove the vehicle and rechecked the vehicle for any manifold leaks and found none. Parked the vehicle in the lot to be washed and vacuumed. I found the vehicle to be in the same type of condition as when previously inspected. Several days later I spoke with a gentleman that said he was the father of the truck owners girlfriend and wanted more information about the repair. He asked if the steering shaft was removed during the repair. I replied that the short shaft that attached the steering rack to the steering column was removed to allow access to the left manifold but the steering column was not moved. He implied that the column must have been rotated during the repair causing damage to the spiral cable. I assured him that I did not move the steering column during the exhaust manifold replacement. I told him that the vehicle had normal operation of all systems related to the steering column controls when I finished with the vehicle. I attempted to explain to him that a spiral cable can have an open circuit and fail to function due to a number of reasons including vibration or shock, impact or over rotation of the steering wheel by several revolutions. It seemed he did not want to hear that explanation of possibilities. He left the dealership by stating that "the vehicle had to be fixed but it but it wouldn't be here" and "I have more money that time" and to tell the service manager "I'm all in" , whatever that means. It is my belief the solution offered Mr. ***** was more than fair. Sincerely, *** ***** VP/General Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi my name is ****** **** case # ********, I would like to arbitrate this please let me know when my options are as far as dates and where I go from here. Thank you
Sent from my iPhone
In regard to case ID#********, I have attempted to contact ****** **** to discuss a possible resolution and have been unable to reach him. Although, I do not agree with Mr. ****s conclusion of the situation with his ****** *****, I would like to discuss the issue with Mr. **** and see if there is a mutually agreeable solution. Mr. **** and I have not discussed the situation rather a third party brought Mr. ****s concerns to my attention. I am not interested in discussing the issue with anyone other than Mr. ****.
Consumer Response: Mr. **** indicated via telephone that he does not wish to further pursue binding arbitration through BBB. He indicated that he intends to participate in the small claims court proceedings he has already initiated.
BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.
|9/26/2012||Problems with Product/Service|