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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Halladay Motors Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Halladay Motors Auto Group include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
Phone Number: (307) 777-3840
Business ManagementMr. Tim Joannides, President Mr. Jim Casey, General Manager
Car Dealerships Used Car Dealerships Auto Body Shops Auto Repair & Service Auto Windshield and Glass Repair Shops
Alternate Business NamesHalladay Motors Inc Halladay Motors Pontiac Buick Cadillac & GMC
Industry TipsAuto Repair & Service
2100 Westland Rd
Cheyenne, WY 82001 (307) 634-1511 (888) 425-5232 Directions
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Types of Complaints Handled by BBB
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- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (888) 425-5232(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Purchased used Jeep Liberty from Halladay Motors. Salesman said that check engine light would be fixed by dealer now they are refusing to fix. Purchased used 2005 Jeep Liberty form Halladay Motors on 1/17/13. Salesman *** ******* told us check engine light would be repaired if we purchased the vehicle. Took vehicle in to dealer service on 5 separate occasions to have check engine light issue repaired. The service department diagnoses the problem differently each time and finally determined that the heads were warped and needed replacement. Dealership is refusing to fix the problem and claims that they do not have to because we bought the car "as is no warranty." I never would have bought the car without the assurance that the check engine light would be fixed. In the three months since I have owned the car the dealership has had it in service for 5 weeks. This is a tremendous inconvenience as I travel for my job. Halladay sold me a vehicle under false pretenses. Despite all the aggravation, I really just them to do the right thing and fix my car.
Desired Settlement: I want my car repaired and in working order at no cost to me.
Business Response: Business Response /* (1000, 5, 2013/04/06) */ Mrs. ******, has been in to the dealership and visited with ****** ******. We are trying to find a solution that satisfys both parties. We have different vehicle selected. When this vehicle hass been through inspection we are going to see if it will work as a suitable replacement to the original purchase. Sincerely, ****** ******
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|4/16/2012||Problems with Product/Service|
|4/10/2012||Problems with Product/Service|