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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Halladay Motors Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Halladay Motors Auto Group include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
Phone Number: (307) 777-3840
Business ManagementMr. Tim Joannides, President Mr. Jim Casey, General Manager
Car Dealerships Used Car Dealerships Auto Body Repair & Painting Auto Repair & Service Auto Repair - Windshield, Glass Shops
Alternate Business NamesHalladay Motors Inc Halladay Motors Pontiac Buick Cadillac & GMC
Industry TipsAuto Repair & Service
2100 Westland Rd
Cheyenne, WY 82001 (307) 634-1511 (888) 425-5232 Directions
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Additional Phone Numbers
- (888) 425-5232(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: In July 2014, I was approved for an auto loan by **** *****, your then ******* manager. The bank who approved me is ********* ******** ******* in **** ****** ***. My down payment was $1,000 and the loan amount was $375. I did not have a trade-in. The vehicle purchased was a blue 2012 ****** *****. While we were doing all of the paperwork, I was informed that a bumper to bumper warranty and gap insurance was being factored into the loan amount just in case the vehicle had any issues. I was told that if I ran into any problems, all I had to do was bring it back, pay a $100 deductable and whatever needed to be serviced would be taken care of. This information was given to me by **** *****. I live in ******, ******** but drove all they way to ******** because **** ***** had previously ran my credit and was able to approve me for financing. As soon as I left the dealership in the *****, after signing and paying my downpayment, the check engine light came on. Knowing a few things automotive related, I was able to figure out pretty quickly that the transmission was going out. I let both Mr. ***** and his secretary know that the check engine light came on and that the transmission was giving me problems. Both parties advised me to just bring it in for servicing using my warranty. I later found out that the heater didn't work either. Both of these issues fall into the categories of non-disclosure and affirmative misrepresentation. I never would have purchased the vehicle, nor agreed to "fix it later with the warranty" had I known this previous to purchasing. So I waited until it was convienent for me and I brought the vehicle back to ******** for servicing in mid-September. Bringing it back for servicing was a mistake. This is where all of the problems started to arise. The day I dropped the ****** off for servicing, I was provided with a rental car and was told that the rental car was covered by the warranty for the entire time my vehicle was being seviced. At this time, I was also confronted by an employee of Halladay about my downpayment. Apparently half of it went missing somewhere along the line. It was apparent that she didn't believe me that I paid the downpayment. I feel as though I was falsely accused of not paying the entire amount. If that were the case, why did I not hear from the dealership right away? I gave **** ***** $1,000 in cash. It was counted and recieved. Wherever it went after that is not my responsibility. After dropping off the ******, the service manager quickly called me to rudely inform me that it looked like the transmission had been tampered with and it had multi-colored fluid in it and some sort of funnel which voided the warranty. The transmission and most major service components on that vehicle are dealer service only. I explained this to him, but he was short, and rude, and didn't listen to me. Being dealer service only, I didn't have the capability to do any sort of maintenance to the vehicle, and the vehicle had these issues as soon as I drove it off of the lot. The service manager ended the con*****tion by saying that he would look into it some more, and that they could probably fix the heater. The rest of my statement is all hear-say. I will be repeating the information I recieved from **** ***** since nobody from the dealership bothered to contact me in any way. I was informed that my warranty was indeed void for the transmission. The service manager offered to replace the transmission with a new one and I was quoted roughly $3500. Which I could not afford, nor did I believe I was responsible for replacing something that was damaged at the time of purchase. I believe your dealership knew of the problem before, which is why the warranty was stressed at the time of purchase. I don't believe anyone knew that the service manager would find the warranty to be void. At this point, I decided to contact ********* ******** ******* to let them know what was going on and where the vehicle was. I didn't register the vehicle because at that point, I didn't have any intention of keeping a defective vehicle and paying for it. 3 weeks passed with no communication from the dealership. I was just being told by **** ***** that I needed to register the vehicle or the bank was going to reject the loan. I informed him that I didn't have the intention of keeping a defective vehicle. Another week passed and **** ***** informed me that I needed to register the vehicle or he was going to lose his job and that I needed to return the rental car or it was going to be reported stolen. I was also informed that the warranty only covered 3 days. So I was responsible for almost an entire month of rental charges. No communication from the General Manager or anyone else from the dealership except the service manger and **** ***** during this entire, 1 month long ordeal. I am now without a vehicle and do not have the option for a very long time to ******* another. I owe Enterprise Car Rental over $1,000 in rental charges. My already poor credit is further damaged to the point I will more than likely be filing for bankruptcy.
Desired Settlement: We need to come to terms that are agreed upon to solve this problem. Per this letter of demand instead of a cash settlement, I need a free and clear vehicle to replace the ****** *****. Free from any defects. Free from any cost to me. A 2013 or newer ****** ******, vehicle and title.
I have attached our response the complaint from ****** *****. Please let me know it you have any questions.
November 21, 2014
November 25, 2014
And I wasn't told that it would take 3 days to service the car. I was told "Give me a day or two to diagnose everything, then we have to order parts and it will take a few more days for parts to come in."
I have no reason to lie.
I'm not a serial complainer.
I am, as a consumer, tired of getting taken advantage of by big businesses who don't care about the happiness of their customers because there are 20 people waiting in line with cash in hand.
The vehicle was defective upon leaving your dealership. And **** ***** can account for that.
I can not afford to put a new transmission in the car. I couldn't even afford to register it myself as I lost my job shortly after purchasing the car. I am a struggling single mother of 3 kids who was sold a defective vehicle and all of the blame is being placed onto me. The consumer/customer. It doesn't matter to you because you have already been paid months ago by the bank. $14,000 is a very small drop in the bucket to you. But to me, it is everything. It means having a safe and running vehicle to drive my 3 kids to and from school in the winter.
November 28, 2014
|9/29/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Purchased used Jeep Liberty from Halladay Motors. Salesman said that check engine light would be fixed by dealer now they are refusing to fix. Purchased used 2005 Jeep Liberty form Halladay Motors on 1/17/13. Salesman *** ******* told us check engine light would be repaired if we purchased the vehicle. Took vehicle in to dealer service on 5 separate occasions to have check engine light issue repaired. The service department diagnoses the problem differently each time and finally determined that the heads were warped and needed replacement. Dealership is refusing to fix the problem and claims that they do not have to because we bought the car "as is no warranty." I never would have bought the car without the assurance that the check engine light would be fixed. In the three months since I have owned the car the dealership has had it in service for 5 weeks. This is a tremendous inconvenience as I travel for my job. Halladay sold me a vehicle under false pretenses. Despite all the aggravation, I really just them to do the right thing and fix my car.
Desired Settlement: I want my car repaired and in working order at no cost to me.
Business Response: Business Response /* (1000, 5, 2013/04/06) */ Mrs. ******, has been in to the dealership and visited with ****** ******. We are trying to find a solution that satisfys both parties. We have different vehicle selected. When this vehicle hass been through inspection we are going to see if it will work as a suitable replacement to the original purchase. Sincerely, ****** ******
|4/16/2012||Problems with Product/Service|
|4/10/2012||Problems with Product/Service|