This business is not BBB accredited.

Elk Mountain Motors

Phone: (970) 945-6591 Fax: (970) 384-5344 View Additional Phone Numbers 100 Riverine Rd, Glenwood Springs, CO 81601 View Additional Email Addresses http://www.elkmountainmotors.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Elk Mountain Motors include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Elk Mountain Motors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 02, 1999 Business started: 08/01/1997 Business started locally: 08/01/1997
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696

Business Management
Mr. Joel Towbin, Owner Ms. Anita Fulbright, Controller
Contact Information
Principal: Mr. Joel Towbin, Owner
Business Category

Car Dealerships Used Car Dealerships Auto Repair

Alternate Business Names
Future Vision of Aspen Inc
Industry Tips
Auto Repair & Service Research Key in Buying New Vehicle

Customer Review Rating plus BBB Rating Summary

Elk Mountain Motors has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    100 Riverine Rd

    Glenwood Springs, CO 81601 (970) 945-6591 (970) 945-5200

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went into Elk Mountain Motors to look into buying a vehicle. There was a 2011 truck there that i was interested in. I had forgotten some information at home that i needed to trade my current vehicle in. after talking with the sales manager i was able to bring the truck home that night as a test drive of sorts. In order to do this i gave them my credit card number to hold onto for security reasons. The next morning i got called out of town to work (i am on a traveling work crew) so i returned the truck to the lot, and informed them that i could not go through with the transaction. Two days later my credit card was charged $500. After contacting the sales manager several times has refused to refund my money until i make it into the dealership. After explaining that I can't do that because i am not area and don't know when i will be he went on accusing me of not being truthful of my situation and ruining his sell. $500 is a lot and i feel like i have been taken advantage of.

Desired Settlement: I would like a refund and corrective actions be taken.

Business Response: December 26, 2013
**** ****** ** ******* ********** * ********** *** ****** ******** ****** **** * ****** ** ** *** *** **** ******** ** *****
****,

This letter is in response to complaint *******. In response to this complaint, I have contacted the 

customer and immediately issued a refund of deposit. I apologize for the inconvenience it created and 

had a nice discussion with the customer. I believe it had a positive outcome & allowed me to make 

corrective actions to our refund processes in house. 

Best regards,

**** *******

General Manager

Elk Mountain Motors

jsteinke@elkmtnmotors.com

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

**** *************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Elk Mountain Motors
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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