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BBB Accredited Business since

Ehrlich Toyota East

Additional Locations

Phone: (970) 867-1400 Fax: (970) 867-2782 1209 Main St, Fort Morgan, CO 80701 http://www.ehrlichtoyotaeast.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ehrlich Toyota East meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ehrlich Toyota East include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ehrlich Toyota East
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 26, 2009 Business started: 01/01/1946 Business started locally: 01/01/1946 Business incorporated: 01/01/2008 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
http://www.colorado.gov/oed/industry-license/

Type of Entity

Corporation

Business Management
Mr. Jeff Osuch
Contact Information
Principal: Mr. Jeff Osuch
Business Category

Car Dealerships Used Car Dealerships Auto Parts & Supplies - New Tire Dealers Auto Air Conditioning Auto Detailing Auto Diagnostic Service Auto Electric Service Auto Repair & Service Brake Service Engine Repair Rebuilding Companies Car Lubrication Shops Auto Transmission Suppliers Wheel Alignment, Frame & Axle Service - Auto Auto Services

Industry Tips
Auto Repair & Service

Additional Locations

  • 1209 Main St

    Fort Morgan, CO 80701 (970) 867-1400

  • PO Box 766

    Fort Morgan, CO 80701

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

9/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 6/28 we bought a VW ****** from Ehrlich. The following items were on the Due Bill. Tiptronic Replacing brakes & rotors Alignment Cup Holder Fill Driver Door Ding Full Detail.Ehrlich scheduled a pick-up on 7/1 w/an all-day service & detailing on 7/2. Upon picking up the ****** on 7/3 we were told the brakes & rotors, driver side ding, full detail & appearance package had been done. However parts for the tiptronic & cup holders needed to be ordered. On 7/3 we looked @ the detail job & were extremely disappointed. Immediately we called Ehrlich & were told the detail had not been done & would be done when we brought the vehicle in.On 7/15 we dropped off the ****** w/Ehrlich & picked it up on 7/17. Upon picking it up we were told everything on the Due Bill had been completed. But we noticed the detailing job was yet again unacceptable. Most importantly the dog chewed cup holders on each of the sliding doors were not fixed. We called & set up another appt. on 7/23 to have everything taken care of.On 7/23 we brought the ****** into Ehrlich to complete the last 2 items from the Due Bill; fix the sliding door cup holders, re-detail the vehicle & apply the VW appearance package. Upon picking up the ****** on 7/25 we were guaranteed everything from the Due bill was completed & the certified preowned paperwork would be mailed to us; still not receivedOn 9/7 we took the ****** to VW ******* & discovered the Certified Preowned paperwork had not been processed. Ehrlich said their finance team had not processed it yet but would get it done that day; still not done. VW ******* discovered upon inspection the brakes were @ 2mm in the back & 4mm in the front. We didnt know how this could be as a VW Certified Preowned requires brakes to be 5m+ & the brakes & rotors were listed on the Due bill to be replaced. Since then we only drove the vehicle approx. 3k miles, either the brakes were defected or Ehrlich didnt do the work they said they did.

Desired Settlement: AT this time we are requesting the following based on the Due Bill & all the issues we have had w/this dealership.1.Pay the bill to VW ******* for New rotors & New brake pads (we are NOT going to let a dealership do this work that said it was already done once) aprox $1,2002.$$ for gas/wear & tear on the vehicle to drive to/from Greeley so many times due to the dealerships errors $200 (75 miles roundtrip)3.$$ for temp tags due to Ehrlich NOT submitting paperwork correctly to ******* County. $30

Consumer Response: ***** *** ********* *********************** *** ************************ ************************ ***** **** *** *** **** ** ***** ** ******** *** *** **** * *** ******* **** *** ********* ********* *********

This issue has been resolved.  After 2 weeks of constant battling and not taking no for an answer the dealership replaced my brake pads and rotors per the due bill.

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