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BBB Accredited Business since

Cook Chevrolet & Subaru

Additional Locations

Phone: (970) 824-2100 Fax: (970) 824-2205 1776 W Victory Way, Craig, CO 81625 http://www.cookchevrolet.com

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Description

We are a full service Chevrolet and Subaru dealership with locations in Craig and Steamboat Springs, CO.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cook Chevrolet & Subaru meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cook Chevrolet & Subaru include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cook Chevrolet & Subaru
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 21, 1995 Business started: 01/01/1969 in CO Business incorporated: 01/01/1962 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696

Type of Entity

Corporation

Business Management
Mr. Scott Cook, President Mr. Larry Cook, Vice President Mr. Steve Dunklin, Sales Manager Mr. John Knoche, Sales Manager
Contact Information
Principal: Mr. Scott Cook, President
Business Category

Car Dealerships Used Car Dealerships Auto Body Repair & Painting Auto Renting & Leasing Towing Companies

Service Area
Craig and Steamboat Springs, CO
Industry Tips
Auto Repair & Service Research Key in Buying New Vehicle

Additional Locations

  • 1776 W Victory Way

    Craig, CO 81625 (970) 824-2100

  • West US Hwy 40

    Steamboat Springs, CO 80487 (970) 879-3900

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

11/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid to have my tires rotated and they did not tighten the lug nuts on the front two tires when they finished. I almost wrecked my car on a long road trip and could have done significant damage to my car or myself. The business owner has apologized and will refund my cost, but this is a major problem & I don't want others to be injured or scammed by the business.

Desired Settlement: I would like to have all past service charges refunded to me, as I'm concerned that there were other jobs in the past that were also not completed. I also want a record of complaint on file, for others to know about the business' shoddy, dangerous work. I also don't want others to be scammed, charged for work that the business doesn't complete.

Business Response: ****** ******** ******                                                                             **** *** ****         **** ** ****** ** *  *** ***                                                                                                 *** ******** ** *****                                                                                                             ****** ***** ***** *** ********* *********

Dear Ms. *****,

   This is our response to ***** ******’s complaint.   We did not receive any communication from the BBB, until your letter of Oct. 15, 2014.  I talked to ***** about her complaint.

   On 9/27/14 we  changed the oil on  Ms.******** car.  At that time, we also rotated her tires, and did a multi point inspection.    Several days later Ms. ******  called me and said that the lug nets were loose on her 2 front wheels.  I asked her if any damage had been done to the wheels or the car.  She said no, that somebody had tightened the lug nuts  and there didn’t seem to be any damage.
  
    She wanted to have the bill refunded.  I apologized to her for our mistake, and  refunded the bill to her.  I also sent her a certificate good for her next oil change and offered  to inspect the car and make sure everything was “ok”.  She said no, everything seemed to be ok.

   Obviously, we should have tightened the lug nuts on Ms. ******’s vehicle.  Thankfully, it appears that there was no damage to her or her vehicle.  Ms. ******’s vehicle has over 60,000 miles on it.  I’m assuming that all of the previous Service work  done at Cook Chevrolet was done  to her satisfaction and was done correctly.   We don’t blame Ms. ****** for being upset, but we think her request to have all of her previous Service Bills refunded seems  unreasonable.    As I mentioned earlier, we have offered to pay for her next oil change, and will gladly inspect her car.

                                                                                                          Sincerely,


                                                                                                           ***** ****