Business ProfileforHeritage Chevrolet and GMC of Evanston

On 3/7/23 I bought a 2017 ***** Equinox from this business. They told me it only came with a 3 Mo/3000 mile warranty after i declined the Extended Warranty. On 5/30/23 it would not start. Quite irritated, i called and explained what was wrong and asked what they were going to do about it considering i hadnt had it 3 months yet, nor had i even drivin it 1000 miles. **** some reason i was transfered to the service department, but thinking it was a manger of some sort). The kid on the phone kept telling me "They didnt have a mobile unit" so could do nothing about it nor could do anything to help ~ and YES, my head exploded! After realizing i was not talking to a manager, i demanded to talk to one. ****** then came on the phone and said she would come to look at it ~ and she and a man she came with jumped it. She then asked if i could bring it to the shop and theyd see what was wrong with it. When i got there she quite rudely demanded i apologize to the service kid i first talked to before they would look and see what the issue was, and i did so. She then informed me that they would look at it as a one time complimentary. Shocked, and knowing my head was about to explode again, i went outside while it was being looked at. About 30 minutes later, ****** informed me i needed a new battery and it would cost $410.00. Apparently, the warrenty didn't cover that issue. She also told me i caused the issue because i only had drivin it in town, therefore it went bad from me doing so (which is a LIE). I told her i would take my business elsewhere, and again went outside to wait for them to bring my vehicle that i just paid $16,000 for, had not had for 3 months, NOR drivin **** miles yet ~ because again ~ my head was about to explode. Not taking the hints that i was purposely not taking to anyone, and purposely going outside so as to not explode again...****** kept coming outside and making rude comments to me, and her last one was "Im glad you wont be returning for any services".