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          Find a Location

          Berthod Motors Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Berthod Motors Inc

              2914 S Grand Ave Glenwood Springs, CO 81601-4430

              BBB Accredited Business
            • Berthod Motors Inc

              400 27th St Glenwood Springs, CO 81601

              BBB Accredited Business

            Business ProfileforBerthod Motors Inc

            Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/3/1998

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Automotive dealership with full body shop.

            Products & Services

            Sales, parts and service for GMC, Buick, Jeep, John Deere, Kobelco, Hesston. Also complete body shop for any make vehicle.

            Business Details

            This is a multi-location business.

            Find a Location

            Berthod Motors Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Berthod Motors Inc

                2914 S Grand Ave Glenwood Springs, CO 81601-4430

                BBB Accredited Business
              • Berthod Motors Inc

                400 27th St Glenwood Springs, CO 81601

                BBB Accredited Business
              BBB File Opened:
              1/28/1998
              Years in Business:
              61
              Business Started:
              1/1/1963
              Business Started Locally:
              1/1/1963
              Business Incorporated:
              6/1/1963
              Accredited Since:
              3/3/1998
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. Donald Gerbaz, President
              Contact Information

              Principal

              • Mr. Donald Gerbaz, President

              Customer Contact

              • Mr. Donald Gerbaz, President
              Additional Contact Information

              Fax Numbers

              • (970) 384-3150
                Primary Fax
              • (970) 945-1142
                Other Fax

              Email Addresses

              Website Addresses

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/05/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I purchased a new car this fall (over 30K) and it was a disappointing experience. After a few added options made available to me, it was nearly a month for the vehicle to be delivered. It appears Berthod Motors outsources some of its work to 3rd party mechanics. There was a blemished paint spot on the door when it came back from getting detailed. Had I not noticed it, Berthod would have gladly delivered me the vehicle, as it was clearly not inspected. Even worse, the party responsible for the mishap released the Vehicle back to Berthod and didn't even notice it. The car I was told, had to be sent back, the door completely removed and done from scratch - not how I would want to receive a new vehicle. I was also told by an inexperienced sales person that the vehicle could have a 2" lift kit, since spacers were not available. (apparently also installed by a 3rd party) I had to return the vehicle on 2 occasions due to popping & grinding under the vehicle. It was sent back to the 3rd party mechanics. It was over a month before they could get the car in - just to send it out again!? I was then told by the service manager "we never put lift kits on Renegades". The purpose of this complaint is to put it in writing. I have little confidence that Berthod would offer a meaningful, sustainable solution to their mistakes - only they want to preserve the sale, rather than offering solutions and prefer to sweep issues under the rug. Until the warranty ends? Other features that the NEW car offers are now not working like lane assistance, front crash alert etc. & other untimely alerts are a distraction while driving. I did have a somewhat normal conversation with the sales manager a few weeks ago who said to bring the car back in and they would send it back out. He offered me a rental (I hope he meant loaner). Horrible new car buying experience.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bud B

              10/13/2022

              I was so happy when I got my Blue 2020 **** Wrangler JLU. That quickly changed when I started to have clutch issues. The clutch was intermittently sticking in the down position when pushed down all the way. The issue was happening during covid so I waited until Aug 2021 when things started to get better. I took it in to Berthod Motors where I purchased the vehicle. The issue was so intermittent that they couldn't duplicate the issue but blamed it on a leaky hose. Im a mechanic myself and would have noticed a leaky hose. A few days after picking up the **** the issue continued to happen. I called Berthod and the person on the phone informed me that the issue was so intermittent that i should wait until it happened more often so they can diagnose the issue better. There was nothing else they could do at that point. So I waited where issue had gotten so bad that it started becoming a safety issue. I took it back to Berthod where I was able to show them the pedal on the floor. The got back to me on the same day I turned in the vehicle. At that point they said that the issue was and I quote "Clutch Disc and pressure springs excessively worn". So how could they diagnose that this time but not the first time I brought it to them? The service manager informed me that it was now out of warranty and he couldn't fix it as so. It was going to cost $2000+ to get the clutch repaired. It was Berthod that told me to wait until it happened more often. He instructed me to call **** Customer Service to see if they could help. I pleaded my case and was elated that the tech informed me that they would cover the repair under "Good will". After a few days, no one called to inform me of the next steps. I then got an email from Berthod that stated that ********** Customer Assistance stating that they are NOT covering the clutch assembly. Another company not owning up to the bad products they are selling. Never again will I own a **** or recommend one.

              Berthod Motors Inc Response

              10/14/2022

              Bud, we are sorry this can not be a covered repair. We did run down the possible coverages to make sure we covered all bases. While we did find and repair a small leak on your visit September of 2021, this repair would not have been related to a sticking clutch pedal. We did not find, nor duplicate the sticking clutch pedal concern at that time. The small leak we did find let a little air into the system that would have caused a soft or spongy pedal feel. While this was not the original complaint, it was needing to be repaired and was covered under warranty. Now that we are 16,000 miles later, the vehicle needs a new clutch and pressure plate. Warranty covers wearable parts like clutches and brake pads for only broken, not worn out, wear parts under 12,000 miles. This leaves us no way to get coverage for the clutch at 45,000 miles. We are sorry this is not the resolution you wanted, but we have no other resolution at this point, other than replacing the clutch. Thank you

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