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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Ozzie's Body Shop meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ozzie's Body Shop include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dennis Kissler, Owner
Auto Body Repair & Painting Auto Customizing Auto Diagnostic Service Auto Electric Service Auto Repair & Service Auto Repairing - Foreign Auto Restoration Brake Service Engine Repair Rebuilding Companies Car Lubrication Shops Mufflers & Exhaust Systems Tire Repair Shops Towing Companies Auto Transmission Suppliers Truck Repair Shops Wheel Alignment, Frame & Axle Service - Auto Auto Services Mechanics Clutch Suppliers Car Alternator and Generator Repair Stations
Alternate Business NamesNEDD Inc.
Industry TipsAuto Repair & Service
5280 N Garfield Ave
Loveland, CO 80538 (970) 667-7849 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I will never go back to Ozzie's again, nor would I recommend them to anyone. I was hit in a head-on accident and had my car towed to Ozzie's on February 17th. I got the car back over two weeks later, on March 5th, but noticed a bunch of scratches on the hood and they did not clean the debris (broken head lights and plastic) from the wreck off the windshield area. ****** was very nice and said that it was their fault and that the scratches were from the rag they used to clean my car with. He said he would be happy to buff the scratches out but I would have to wait an hour, which I didn't have the time to wait. So I said I would come back the next day when I could plan for the time. I drove home and noticed a bad shimmy in my car when I drove about 60-65mph. I called and let them know and they sent two technicians out to my house right away, which I thought was very nice. They drove it and confirmed that it was a **** imbalance, and said when I bring it back to have the scratches buffed, that they would balance my tires too. After the technicians left, I had my dad look over the car with me to make sure everything else looked good. We noticed about 4 or 5 small dents towards the front of my hood, and the hood was not aligned right which caused it to not shut properly. I called Ozzie's right away to let them know about that too and ******* told me that I exerted too much force on the hood and that I was the one who dented it. First of all, we noticed the dents before we even noticed the hood alignment was off or opened the hood. Second, if the hood was aligned right in the first place the dents would probably not be there. And third, I just got in a head-on and injured my back pretty bad, so that I cannot lift more than 15lbs. There's no way I could have dented the hood. So I went to bring it back the next day, but my car was now having problems starting. It would turn on and idle for about 10 seconds, then want to die. I took it for a short drive, but it would lose power, so I brought it home and it smelled like sulfur burning. I thought it was the catalytic converter so I called my insurance to let them know, and had to figure out some other damage to my car that is unrelated to Ozzie's. They towed my car back to Ozzie's on the 7th and I got my car back another two weeks later on the 25th. They fixed the scratches, dents, aligned my hood and said that they balanced my tires. When I picked my car up I asked them if it was running well or if I would need to tow it. They said they got it running and the reason it wasn't running before was because the first time it was there, they "detailed" my engine by spraying water on it and it got into my spark plugs. They said they cleaned the spark plugs and that it was running ok now. On the drive home though, it was shimmying just as bad as before despite the fact that they "balanced" my tires. When I got home I noticed a bunch of little nick-looking scratches (not chips) in my windshield. My windshield is slightly tinted and you could see little white nicks, like the tint was scratched off, all over. So I called them back AGAIN and spoke with ******* and told her about the shimmy and windshield and she said they only balanced the two tires they replaced, and if I wanted the other two done it would cost an extra $25, which is ridiculous. She got mad at me that she was going to have to submit another thing to the insurance and that there was more work to do. Which I get could be a little frustrating, but all the other times I brought it back and had complaints, it was their fault and negligence. She told me "Bring the car back tomorrow and we will just "swallow it" and fix your tires for free and I will submit the windshield to insurance." I didn't want to be more of a pain, but I did want my car back to the way it was and I didn't think it was fair that I have to pay for that considering I was the one hit. I was very polite and nice about it until she got mouthy and rude with me and that is when they really lost my business. I spoke with the manager **** about the way ******* was treating and talking to me. She "apologized" and explained to me that they get rated by insurance companies, and when cars keep getting sent back, they get rated poorly. Well that's too bad that they get rated poorly, all the other instances of my car being sent back was their fault. I understand everyone is human and makes mistakes sometimes, and I didn't complain to them about having to send my car back and get a rental car twice, but it was the way ******* and the manager, ****, handled it and treated me. You don't tell your customers that you will "swallow the price" or "bite the bullet on this one." At least not if you want them to come back. I was told my tires were balanced, not "we balanced half your tires so if it's still wobbly you need to pay an extra $25." I did not want to deal with Ozzies anymore and risk something else being messed up so I took my car to ******** **** to have my tires balanced. I just noticed about two days ago that my windshield wash fluid doesnt come out very well either and my reverse lights dont work, but I will just have to settle that with my insurance I guess. I was very displeased with the carelessness of this company and the lack of respect they have for their customers.
Desired Settlement: I would like my windshield and windshield wash pump to be fixed and my reverse lights to be looked at, but I understand windshields are hard to get approval from just because they get rock chips often. I know all the small nicks were not there before, but I do not have pictures of my windshield before my accident. However, I do have pictures of the windshield at the accident scene where all the debris flew up onto my windshield and hood.
We spoke to the customer on Thursday 3/27/2014 - went over all her issues - she was going to bring the vehicle back so we could balance her tires and look at the windshield - We have not heard back from her yet - I called again and left a message for to call back and set up a time for her to bring the vehicle back in - we will provide her with a rental - we will have the insurance company come out an look at the windshield - They will be the ones to make the determination as to wheter or not the rock chips in the windshield are accident related - we will look at the windshiled washer pump and the back up lights at that time. We understand that she is not happy and will be more than happy to do what we can to make her happy but we need to have the vehicle back in the shop to do that.
Problems with Product/Service
Read Complaint Details
Complaint: Ozzies body shop took my car in for hail damage repair. the body work looked great. hail had damamged almost every panel on the car. the hood, the top and passenger side doors were replaced and painted. when i got the car back. it was clear that the bumpers and driver side quarter panel did not match in color. actually the door, quarter panel, and rear bumper were three seperate colors. i pointed it out as soon as i got to see the car after the work was done. they sent me on my way saying they would see about blending them with the fender door and quarter panel. insurance would not pay for that, so of course. they went about trying to get around it. telling me the bumpers came in looking different and that there was nothing they or anyone could do about it. after having the car for a week or so i noticed burn marks in the leather seats. the car had 700 miles on it when the hail hit it.. i do not smoke, and dont spend any time with people that smoke. when they cut the top off the car the grinder left burn marks in my brand new leather seats. ive spoke with 3 other body shops who say the paint can be matched and it is clearly a different color. ozzies just will not work with me.they agreed the seat was the body shops fault and are "looking into it" the bumpers are beige and the car is white. i had to bring the car back because they didnt even touch the rear bumper damage. the owner was not professional. he told me if i could find a car that had color matched bumpers in my make and model. he would replace my car with that one.(which of course he did not. after being presented with a new car with matched bumpers) the owner talked over me and was very unpleasant to deal with. the car is still not fixed its been months.
Desired Settlement: i would like my car fully repainted to factory standard.all quarter panels to match,bumpers and doors. the car was brand new when it was taken in with the exception of hail damage. i want the leather replaced on the seat that was damaged. and for ozzies to hold up their end of the warranty.
Business Response: We did do repairs on this vehicle - When Mr ******** picked up the vehicle he was complaining about the paint match on the left quarter panel - he said it did not match the paint on the left rear door and the rear bumper. The vehicle is a pearl white and with this color the light refraction makes the vehicle look different colors depending on where the light shines - i have attached photos of the vehicle before the repairs showing the rear bumper and rear left door a different color before we repaired the vehicle - we DID NOT paint the rear bumper or the bottom part of the left quarter panel or the left rear door - therefore we can't be held responsible for the paint match since we did not paint those panels. There were some burn holes in the seat cover, we do have a new cover here at the shop and would be more than happy to install that for Mr ********. He took the vehicle from the shop before we could get the new one installed. The owner did not tell Mr ******** that he would replace the car if he could find one that matched and Mr ******** did not present a new car with matched bumpers. We do offer a lifetime warranty on body work that we do and we will replace the seat cover - however since we did not paint the panels that he is complaining about we can not repaint the entire vehicle as Mr ******** has requested - Please see attached photos and estimate showing work we did to the vehicle.
Business Response: I understand that the customer believes that the color doesn't match between the rear bumper and the qtr panel and the door - however, as stated before - we DID NOT paint the LT qtr panel or the LT rear door - Im not sure how we could be responsible if we did not paint those panels - we did paint the top of the LT qtr panel but did not paint the bottom of the LT qtr panel. I am sorry the customer is upset and is not satisfied with the repair - but we cant really held responsible for a difference in paint color when we did not paint the panels in question.