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Blue Ribbon Auto Center LLC
Phone: (970) 663-6378 Fax: (970) 663-1224 401 S Lincoln Ave, Loveland, CO 80537 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Blue Ribbon Auto Center LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Donald Roy, Owner Ms. Barb McGowan, Manager
Auto Body Shops Auto Detailers Auto Repair & Service
Industry TipsAuto Repair & Service
THIS LOCATION IS NOT BBB ACCREDITED
401 S Lincoln Ave
Loveland, CO 80537 (970) 663-6378 Directions
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Parts were removed from the vehicle during the repair and not replaced. Business denied removing two plates under front bumber and motor My vehicle (2003 chevrolet silverado) was taken in to Blue Ribbon Auto body for repair following automobile accident. The vehicle was dropped off for service on 9/17 and picked up on 9/28. **************** prepared the service quote. On 11/2, I was changing the oil and noticed that a skid plate and a splash shield were missing from under the front end of the truck. I immediately went down to Blue Ribbon and asked them if they had removed the plates in order to perform repair of my truck. I spoke with ****** and I believe ***** and they looked around their shop for the parts and then denied taking the parts off during the repair. I specifically asked them if they had to remove the plate and splash shield in order to put the vehicle on the frame machine (the frame was bent in the accident and required straightening). We went out to my truck to look at where the plates were missing. At first I thought there was only one piece missing. ***** pointed out the location on the truck that he needed access to to make his repairs. After looking closely under the vehicle it was determined that there were two pieces missing. This did not make sense to me as removing these two plates requires removal of 9 bolts from under the vehicle and would be extremely difficult to remove without the vehicle being on a lift. ****** tried to state that because the plate was made from aluminum that someone probably stole it. This to me was a ridiculous assumption to make. The only place my vehicle goes is to work, the store, gym and then to my garage. ****** told me that they could order the pieces and charge me their cost for the items (approximately $150). I told her that I didn't think I should have to pay for them considering they were on the vehicle when I brought it in for service. I told her I would get back to her and left. I immediately went to ****'s auto body in ******** to get their opinion. The gentleman (******) that I talked to said that they would indeed have to remove those pieces to repair the vehicle. I then called ********** to see if they could help me out with this matter because they were the ones paying for the claim. ********** got Blue Ribbon on the phone in a 3 party call to see if we could work out this matter. ****** from Blue Ribbon stated that I had accused Blue Ribbon of Stealing Parts off of my truck. This is absolutely false. I did accuse them of failing to replace the parts that were removed but I never used the word "stealing." I asked ****** if we could have another body shop of her choice give us their opinion on whether or not the missing pieces would have to be removed from the vehicle in order to make the repairs. She stated she did not know any other body shops and that the body shops don't communicate with each other. I should also let it be known that when I picked my vehicle up on the 28th following service I noticed immediately that the Tonneau cover would not close and then I realized that they failed to reinstall a piece on the tonneau that allows it to close. I was told that no one was available to install the piece at that time so I returned on Monday October 1st and they did reinstall the missing piece.
Desired Settlement: I believe that Blue Ribbon should replace and install the missing pieces at their own cost.
Business Response: Business Response /* (1000, 12, 2012/11/28) */ From: *** ****** (mailto:*****@yahoo.com) Sent: Wednesday, November 28, 2012 8:29 AM To: *********** Subject: Re: BBB Hello *****, We have resolved our problem with Mr. ******. We replace the engine splash shields that we did not take off of his truck. If you have any further questions please contact Mr. ******. Thank you *** ****** ** owner
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved