BBB Business Review

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This business is not BBB accredited.

Action Collision Specialists LLC

Additional Locations

Phone: (970) 963-5635 View Additional Phone Numbers 51457 Hwy 6 & 24, Glenwood Springs, CO 81601

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Collision Repair specializing in exotic and american cars.  Only certified company in state to repair Land Rover and Jaguars. Tefla certified.  We are here to repair your vehicle right, not cheap as some insurance companies would like.  We don't overcharge, just charge for what we do, which is whatever is required to repair your vehicle correctly.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Action Collision Specialists LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Action Collision Specialists LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 13, 2006 Business started: 12/22/2004 in CO Business under new ownership as of: 10/23/2014 Business incorporated 10/23/2014 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Stock, Owner Mr. Steve Burns, Owner
Contact Information
Customer Contact: Mr. Steve Burns, Owner
Principal: Mr. John Stock, Owner
Business Category

Auto Body Repair & Painting Auto Customizing Auto Detailing Auto Restoration Auto Headlight Restoration Auto Repair - Vintage Auto Seat Covers, Tops & Upholstery Auto Repair - Windshield, Glass Shops Auto Services Auto Bumpers, Guards & Grilles

Method(s) of Payment

cash, credit card, or insurance check

no personal checks over $500

Refund and Exchange Policy
We have a lifetime written warranty on all our work. 
Service Area
Glenwood Springs
Additional Information

This company formerly did business under Action Auto Collision LLC.

Products & Services

Full service autobody shop doing insurance claims, windshields, mechanical work, bedliners, custom paint, and much more with two locations. One in Aspen 307D AABC and Carbondale 810 B Hwy 133.

Industry Tips
Auto Repair & Service

Customer Review Rating plus BBB Rating Summary

Action Collision Specialists LLC has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.