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BBB Accredited Business since
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Full service auto body shop doing insurance claims, windshields, mechanical work, bed-liners, custom paint, and much more with two locations. One in Aspen 307D AABC and Carbondale 810 B Hwy 133. We work with all insurance companies.
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A BBB Accredited Business since
BBB has determined that Action Auto Collision LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Action Auto Collision LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Stock, Owner Mr. Steve Burns, Operations and General Manager
Auto Body Shops Auto Customization Shops Auto Detailers Auto Restorers Auto Headlight Restoration Auto Repair - Vintage Auto Seat Covers, Tops and Upholstery Companies Auto Windshield and Glass Repair Shops Auto Services Auto Bumpers, Guards, and Grille Companies
Refund and Exchange PolicyWe have a lifetime written warranty on all our work.
Service Area7000 square feet indoors
Products & Services
Full service autobody shop doing insurance claims, windshields, mechanical work, bedliners, custom paint, and much more with two locations. One in Aspen 307D AABC and Carbondale 810 B Hwy 133.
Industry TipsAuto Repair & Service
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: After being in a 4 car accident on 3/18/14 my truck was taken to this company, only because it was close. I had not made a decision on who would be fixing my truck, I just was told it was a good place to take it. Well when Friday the 21st came around & my adjuster came to see the damage on my truck I asked him what business in Glenwood Springs was under their umbrella of businesses that they use. I was told the business and decided I wanted it fixed there. When the owner of Action Auto ********* found out he back charged my truck as being in his lot since the Friday before the accident and said it had been there all weekend, it was not. That was finally cleared up. Then because I was not having it fixed there he added an additional $200.00 for me to pay for "administrative costs". In other words he was holding my truck hostage and told me it would not leave his lot without the $200.00 being paid. He yelled and screamed at me on the phone until I was in tears (I am not a person that cries easily). The place that I wanted my truck taken to paid the $200.00 for me and I will pay them back. I think what he did is unconscienable, fraudulent and not a service to the community. I want others to know how bad this was and how upset he had me. I asked the owner if I had the vehicle fixed there what would happen with the $200.00 and he told me it would go away.
Desired Settlement: I want a refund of the $200.00 that I now have to reimburse the other company.
I have reviewed this with the owner **** and the situation is that when a vehicle gets towed in to our shop we charge for storage and admin fees if the vehicle is not repaired at our facility. We charge this to the insurance company that is paying for the repairs. The customer has the right to have there vehicle repaired at any ********* center they would want there vehicle fixed at. In this case the insurance company was steering the customer from our shop to there so called preferred shop implying to the customer that the repairs would not be guaranteed unless they go there. This is steering and against the law. So when a vehicle gets steered or the customer has another shop to have repairs done we do charge a admn fee and storage and tow bill if not paid by the insurance company directly. Refer to house bill Colorado bill 1253 an insurer cannot intimidate or coerce an insured to use a certain shop. The estimator/adjustor from the insurance company came to our facility to write the estimate and discuss repairs procedures with **** this is part of the admin fee that we charge when a vehicle does not get repaired at our facility that has been towed to our shop. **** also asked the customer if the other shop was going to save part of her deductible and she said none of his business. There are shops that do that and it is insurance fraud by both the shop and customer. In conclusion we feel we correctly charged for our services and that the owner should take it up with her insurance company.
After reviewing what the customer replied with this is our response to the situation. When a vehicle is towed to our shop we do have the right to charge storage at $45 per day plus any other fee's that may occur. **** did not try to back date the storage when talking to the adjustor he was the one that said we were shorting ourselves. The adjustor did pay for the storage which is normal and they would have paid the admin fee if at the time if the adjustor knew she was going to go to another shop. So I feel that as per our general procedures that the $200 admin fee as justified. We are though willing to do something since we want good customer relationships and feel that there was a miss understanding so what we propose is that when she want to she can drop off her vehicle and we will do a outer complete wash and then an interior detail complete vacuum and shampoo carpets for her for FREE this is usually a $200 -$250 cost just give us a few day heads up and we can schedule that and do it for her..
The tow bill was paid directly by the insurance company. The $200 Admin fee was charged to ****** ********* and they paid us directly. I do not have any documents at this time due to we changed management systems and so of it did not merge correctly.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.