Business ProfileforEstes Park ATV Rental

Instance occurred on 10/2/21. This company rents atvs to customers and they lease the atvs from the Polaris dealer. We are not aware of this. We had 2 scratches. They were very small and could be easily fixed. They were no doubt just basic scratches that anyone would expect. Especially going over the intense terrain we were instructed we could go. No one in our party even thought twice about the little scratches. Then we went to turn in the ATVs. The workers seemed weirdly excited when noticing the scratches. We were then told someone would be in contact with us to let us know what the next step was. This never happened. I called the next day as 1500 was taken out of my bank account. Thats with me purchasing the only insurance they offered. The owner said he would get back to us once damaged was assessed. He never did. We have called multiple times politely asking to speak with someone about the quote for damage on the vehicle. I was then told he doubts the owner will speak with us and hung up on us. We have done adventures like this many times and have never seen anything like this. A small scratch should not equal replacing the whole door. They should be doing repairs in the manner that cost the customer the least amount of money. Not just replacing the entire thing and these scratches defiently did not warrant replacing the entire thing. I would bet they didn't do anything to it at all. Just waiting for the next customer and taking there money too. Not one person would ever rent these machines and climb dangerous terrain knowing if they put a small scratch on it, with no explanation given, they would be charged $1500 with insurance or $2500 without insurance. I have driven many ATVs before so I have experience. I have never left a bad review before in my life. But this is a scam. Booking # ********