This business is not BBB accredited.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Andrea Adfield, President Mr. Donovan Adfield Mr. Alexander Golden, Manager
Related BusinessesIndoor Air Research LLC Environmental Air Technologies LLC Rainsoft of Northern Colorado Clear Water Research LLC
Air Purifying & Cleaning Systems & Equipment
Alternate Business NamesTreasure Valley Air Llc
Mr. Donovan Adfield and Mrs. Andrea Adfield also own Indoor Air Research. Indoor Air Research provides marketing research information to TVA LLC and is not responsible for in home demonstration of products, warranty claims, or service issues regarding Filtropur products. TVA LLC is a licensed distributor of Filtropur products. Filtropur products are manufactured and serviced by F V S Inc., an Accredited business located in Broadview Heights, Ohio.
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Additional Phone Numbers
- (877) 551-1260(Phone)
Additional Email Addresses
- - Communication/Mass Email
According to information in BBB files, it appears that this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: See scanned document
Desired Settlement: See scanned document
Business Response: See Attachments
******** *** **** ***** ********
**** ******** ** ***** ***** * ********
Business Response: See attached.
Read Complaint Details
Complaint: On 12/21/2013, we had a young salesman come to our house to sell a very expensive air filtration product. We went ahead and bought the Filtropur SFS, but did so on a payment schedule. The company's promotions are 100% FALSE advertising. The salesman gave us a few brochures: "Your Getaway", "Convert Gas to Cash", and a "$3,000 Savings Certificate". None of these items were reviewed, so we do not know how to use them effectively, if at all. We live in Riverton, WY where choices are extremely limited. I don't know if we'll be able to even use the gas card IF we ever receive it. I say that because the date stamped on it was expired... when I called the phone (###-###-####), a sales representative told me to just cross it out and put in another date. How does their vacation program work? And the "Savings System" sounds super confusing (again, we don't have a lot of choices here, so it's questionable whether any of these promotions will be utilized).The Filtropur SFS is running 24/7... not sure the product is worth the ungodly high price. We are not noticing any benefit from it. The salesman had a fancy little particle counter which he used to show us how awful our air is/was, but without something calibrated properly, it's impossible to determine air quality. Overall, I'm disappointed and will not be giving their product (or their promotions) a positive word.I hope you can help improve this situation. We don't have extra cash lying around to buy such whimsical and impulsive products. I have emailed the company, but have no responses.
Desired Settlement: I would LOVE a refund. We wanted to back out of this deal right away, but the salesman packed up the box in which the product was packaged. If there is any way we could just return the product and get our money back, I'd be thrilled. The product is financed through TVA LLC, 113 Coronado Ct 14-A2, Ft Collins CO 80525.
This letter is in response to the complaint our company received from ***** ********. ***** ******** purchased from our company on December 21, 2013. ***** ******** has never attempted to cancel this transaction with our company. Our cancellation policy is stated on the paperwork that she knowingly signed on December 21, 2013. It states, "You may CANCEL this transaction, without any penalty or obligation, within THREE BUSINESS DAYS from the above date." It goes on to state, "To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram." This is actually a Federal Law that protects the business owner, as well as the consumer. This means that Ms. ******** had until December 26, 2013 to legally cancel this transaction. She did not do so.
I have been out of town and unable to respond to the BBB and Treasure Valley Air LLC. In response to Treasure Valley Air LLC/****** *******: Yes, I may have had until December 26, 2013 to cancel the transaction, but tell me how this is going to happen at this time of year? Businesses are closed during the holidays!**** Finance did contact me. I explained I was not happy with the product (FiltroPur air purifier) as it is too noisy and too expensive. Of course I made their verification process difficult - I wanted out of the contract! I would have been (and still will ) happy to send the product back to the company with a full refund. The salesman left the product at our home and took the packing materials with him! I assume this is a tactic to get the customer to keep the unit.The promotional gifts are still non-existent. The original contact person talked my spouse into sitting through the demonstration with the promise of a gas card, etc, but we still have not received a thing.It took so long to verify the purchase with **** Finance because we wanted OUT of the deal and had no idea how to get out. Had I known I could have gotten out, I would have! My goal is far from "slandering" the company with "libelous statements". The owner trying to contact me is fringing on harassment as the time I did speak to him on the phone (when he suggested I take a look at the filter), he was quite abrasive, demanding, and quite frankly, rude and sarcastic. I realize he did attempt to call me again, but I was on the road for my job and was not in cell phone service (Wyoming is sparsely populated with cell phone service areas). We had a bad connection at that first call, and then I saw he attempted to call around 5 more times, but again, I did not have coverage.I do not wish to speak to anyone with the company; I really only wish for packing material to send the unit back along with a full refund to include shipping. I also found several complaints about this product on-line, including ripoffreport.c
I have attached a copy of the response from Treasure Valley Air to Ms. ***** ********. The ID # on this case is *******
Problems with Product/Service
Read Complaint Details
Complaint: On November 13,2013 a young man came to my door asking to show me a vacuum cleaner with no obligation to purchase. This was around 8-8:30 pm. He stated I was his first customer and had no experience selling. I could tell this by his unfamiliarity with the vacuum cleaner. He read everything from his notes and didn't leave my home until after midnight. I did sign papers to purchase this but I told him I was going to cancel. He said he appreciated my allowing him to "practice". The next morning-11/14/13 I mailed the cancellation form to EAT LLC. I told the young man at the time my credit wouldn't go through because of a recent bankruptcy. On 11/26/13 the manager from LLC arrived at my door around 8pm with the vac. saying he hadn't received the cancellation and that my credit was approved. I asked how could that be? I had received a rejection letter from **** Finance-their finance company. I told him I didn't want the vac. he said he'd check and for me to keep it for now. I also told him I was in no shape for anything at that. I had been to my sister-in-law's funeral and didn't need the trouble. He left the vac. saying he'd return for it. He never did Somehow it was financed through ***** ****** ****. in Boulder, Co. with Payments being taken from my checking account beginning 1/10/14. I have not been able to contact anyone at EAT LLC. The signatures on the contracts cannot be read. I have not used the vacuum or air cleaner.
Desired Settlement: I want EAT LLC to pick up their merchandise and cancel the account at ***** ****** ****. in Boulder Colorado and return the payments they have taken. I have stopped payment at my bank.
This is to notify BBB that my complaint against EAT LLC has been tentatively resolved as of April 2,2014.