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BBB Accredited Business since

Roberts Heating and Air

Phone: (970) 897-2337 Fax: (970) 897-3151 483 N. Denver Ave, Loveland, CO 80537

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers HVAC service, repairs and replacement.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Roberts Heating and Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Roberts Heating and Air include:

  • Length of time business has been operating
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 8
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Roberts Heating and Air
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 3
Total Customer Reviews 5

Additional Information

BBB file opened: July 21, 2003 Business started: 08/01/2000 Business started locally: 08/01/2000 Business under new ownership as of: 09/11/2012 Business incorporated 09/06/2012 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202

Type of Entity


Business Management
Mr. Barton Palmer, President Ms. Cindy Wright, Executive Assistant
Contact Information
Principal: Mr. Barton Palmer, President
Customer Contact: Ms. Cindy Wright, Executive Assistant
Business Category

Air Conditioning Contractors & Systems Heating Contractors Heating Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Heating & Air Conditioning - Filters Sheet Metal Companies Air Quality Service Air Conditioning Repair Air Conditioning Systems - Cleaning Duct Cleaning Companies Air Duct Cleaning Air Duct Systems Heater Cleaning Repair Services Furnace Sales and Repair Services Furnace Cleaning

Service Area
Northern Colorado
Alternate Business Names
JMP Heat Inc
Industry Tips
HVAC Contractors : Hot & Cold Tips

Customer Review Rating plus BBB Rating Summary

Roberts Heating and Air has received 3.72 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.