Are You the Business Owner of Swan Heating & Air Conditioning Inc?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Specializing in heating and air conditioning. We install and repair all major brand name heating and cooling systems.
Request a Quote
A BBB Accredited Business since
BBB has determined that Swan Heating & Air Conditioning Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Swan Heating & Air Conditioning Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Tim Swan, Owner
Air conditioning & Heating Contractors - Residential Water Heaters - Dealers Air Conditioning Repair Furnace Sales and Repair Services Air Conditioning Contractors & Systems Heating Contractors Water Heater Repair Stores Heating Air Conditioning
Service AreaServing Fort Collins, Loveland, Greeley, Longmont, Boulder and the Northern Denver Metro area.
Alternate Business NamesSwan Home Comfort Swan Home Comfort Heating and Air Conditioning
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
599 West 66th Street
Loveland, CO 80538 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have been doing business with them for a couple of years now .I have purchased my air conditioning as well as a monthly service plan I pay for. I had them come out to do annual inspection of my heating and air conditioning units. The tech told me he recommends a detail cleaning of my furnace. I called back a few weeks later to schedule this service and I was told they would talk to the tech and get some information and call me back it has now been several months and have not heard from them. Then most recently on 11/17/14 I called to get a quote on a humidifier in my new home and the office representative that answered the phone hung up on me. When I called back I come to find out it was the office manager.
Desired Settlement: I would like them to treat their customers like they mean something. I would also like them to do what I was calling them to do in the first place.
I was truly disappointed to here about your recent experience with our company. The last week of extreme cold temps had us all very busy. I talked to the office manager about Mr. *****'s concerns and we are planning to spend more time training on improving our methods of handling high call volume situations. We are all grateful to have Mr. ***** as a client and hope that he will consider working with us again in the future.
Problems with Product/Service
Read Complaint Details
Complaint: I contacted **** Heating and ***conditioning, Inc. to take advantage of a coupon from *********** for a $49 super furnace tune-up. It's about 1/2 price of what most heating and air conditioning companies charge so I thought it sounded like a good deal. The tech, ****, came to my house on 10/29/13 and started "servicing" the furnace. After about 5 minutes he called me down to show me images from his camera of what he said were cracks in my heat-exchanger. He said the furnace was unsafe to operate and an extreme health hazard and that he was required by the ******** Gas Association to shut it down immediately, which he did.He said I needed a new furnace that started at #3500 or $5500 if I wanted a high efficiency furnace. He said they were offering a $500 rebate which expired 10/31/13. He said he was not allowed by the ******** Gas Association to complete the tune-up because the furnace was not safe to operate and he had me sign a couple of forms and collected the $49 payment although he had not performed the tune-up. I turned the furnace back on after **** left. There are two carbon monoxide (CO) monitors installed in my house and neither of them went off when I placed them next to a heat register. I just purchased this home and had an inspection about 2 weeks ago where the inspectors did not find any problems with the furnace so I was skeptical and called the heating and air conditioning company I had used at my previous home and had been very happy with to get a 2nd opinion. Their tech came out and checked the furnace, did a full tune-up and tested for CO today, 11/1/2013 and found the furnace to be in good working order. There was no sign of CO. The company is ******** *** Heating and *** conditioning and their tech told me this was the 3rd time this week he had heard about a similar scam to the one I experienced with ****. The pink **** add clearly targets women and state that they donate to breast cancer research. The tech even wore pink booties.
Desired Settlement: I placed a stop payment on the check I payed the **** technician with.I don't know if the company will dispute this. If they do, I would like assistance in resolving the dispute so that no payment will be required because the advertised service was not provided.
from: *** **** <***********************> via wynco.bbb.org
|11/8/2012||Problems with Product/Service|
Read Complaint Details
Complaint: I filed a complaint with the administrative assistant and told her to cancel my plan with them and she did not and I have been charged numerous times. I filed a complaint with the administrative assistant telling her that one of the service men told me something that was a lie and tried to sell me $5000 worth of equipment that I did not actually need. I got the air conditioner looked at by several other companies and none of them said that I needed a new air conditioner. I was told that there was a leak in my air conditioner and the actual unit needed to be replaced. This was found not to be true. I called the company 2 days later and told them that I wanted to cancel their service and file a complaint to their manager. The administrative assistant was rude and I was never given a call back nor given my money back like the assistant said that I would. The manager never called me back and now I am being charged monthly $11.95 for a service that I told them that I wanted to cancel. This is proving that this company not only tries to sell products that people dont need but they also do not hold to their word and charge unlawfully after the service has been cancelled
Desired Settlement: I would like 11.95 X 6months= 71.70 and the $50 service charge refunded since the service man tried to sell me something that I did not need. In total I would like 121.70 refunded to me.
Business Response: Business Response /* (1000, 6, 2012/10/18) */ I was sorry to hear about the problems Mr. ****** has had with our company. I have pulled his files and talked to the technician that provided his service. According to the service ticket filled out by the tech he found a capacitor that was leaking. When a capacitor leaks it doesn't necessarily mean that the A/C will not work, it is simply a indication that the compressor has been working too hard and will cause future problems. I cant speak for the other tech's that looked at Mr. *******'s system, however it is common practice in our trade for tech's to only address issues that are causing failure at the time of their visit. Our tech's are trained to not only address problems that require immediate attention but to also create an awareness for future problems. The tech that was on Mr. *******s service call has 10+ years of experience and I dont beleive its in his character to "lie" about needed repairs. I wasn't present for the conversation between Mr. ****** and our tech, however, he told me it was a repair verses replace conversaton based on the age of the system. The national average life of an A/C system is 15 years and this particular system is 10 years old. Many companys will just move forward with a repair where our techs are trained to share facts and provide options. Im not sure why the club membership was not cancelled upon Mr. ******'s request but it has now been canceelled and I will address our communcation ineffeciencies internally. Our records indicate Mr. ****** paid $49 by credit card on June 29th of 2012 and his card was charged $11.95 per month for 4 months. The total of the refund I will gladly pay is $96.80. Thank You, ****** ******.